HELP! send but cant receive on new broadband connection via netgear router?

Question

I have posted a recent question as I cant receive mail but I can send it both through outlook express on classic9 and mail. I have recently got tiscali broadband and a netgear router, I have a pc and emac connected through the router which can accommodate 10 computers. I have re-set the passwords and user ID/names so I think they all match (unless I have something hidden somewhere). I did not have any trouble on my NTL dial up connection with either mail or outlook. I noticed from one of the top guys on the forums he suggested-Go to Apple Menu > System Preferences > Network, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list......I would like to know if this means built-in-ethernet or tiscali, as I have it set on automatic....is this right or wrong?? Also there was something said about a router having a firewall, which I can access on the PC but have never seen it on the emac or set it up I dont think (maybe unknowingly), where would I find it if the emacs cable goes to the router. Tiscali do not support Apple Macs by the way, so they are more than reluctant to get involved either by e-mail or on the phone. I can access my mail if I go to the tiscali web site because I can connect to the internet with intenet explorer no problem. I really just want to find the problem so as I can receive my mail in either outlook or mail....please help.

Answer 1

> I would like to know if this
means built-in-ethernet or tiscali,
as I have it set on automatic....is this right or
wrong??
I don’t understand the question. If you choose
Network Port Configurations from the
Show popup menu in System Preferences >
Network, there is no such thing as an “automatic”
setting there, only the list of available port
configurations (network interfaces)...
*In network preferences the 'network' box displays with 'Location'- which in mine there is a choice of 5 options, the chosen one is Automatic....is this correct?
where would I find it if the emacs cable goes to
the router
I don’t understand this either. You can see where the
cable goes by looking at it. What do you mean?
*Yes I can see the cable, but is there an Icon floating around that I have not found which will give me the status of said router.?
Actually, what’s the problem exactly? Is it that Mail
doesn’t check for mail on this account, or that it
checks but retrieves nothing, or what?
*Yes it checks for mail, the spinning wheel goes round in the right hand corner then it displays a box:::: 'Enter password for Account G&L....The POP server "pop.tiscali.co.uk" rejected the password for user G&L....Please re-enter password or cancel, save as keychain
What type of mail account is this (POP, IMAP, .Mac)?
*Mail type is PoP & Smtp
Could it be that Mail or this particular account is
in an “offline” state? Is the Mailbox > Go
Online command enabled or disabled?
*I can send Mail without a problem, so I dont think this particular mailbox is offline, but If it is applicable I will check it anyway.
Go to Preferences > Accounts > Advanced. Is
Include when automatically checking for new
mail ON or OFF?
*Again I will check this.
What’s the time interval chosen in Preferences >
General > Check for New Mail?
*I will check and let you know but I think it is all password box related for some reason as my password has not changed at all.
Open Window > Activity Viewer and tell Mail to
check for mail on this account. What do you see there?
*The Activity veiwer has a red octabon in the top right hand corner and a blue&white barbers pole in motion and the text says fetching new mail and sending password, then I get the box asking for password as its been rejected.
*I have configured as DHCP in the TCP/IP menu
There is no PPPoE connection box ticked ...is this wrong?
built in Ethernet configures Automatically.
I hope you can help me as its driving me NUTS!!
Thanks in hope.