Help! serious memory prob

i can't save or delete files to my creative muvo slim's internal memeory. it worked fine at first, but recently i ran into a problem. i've tried using both the mediasource organizer and windows explorer, but no matter which i use i see onscreen that the files have been saved/deleted as i requested, but then i unplug the muvo slim from the computer to find that the files really <EM>haven't </EM>been saved/deleted. i don't know if it's related or not, but the button to turn down the volume doesn't work, and every time i turn the player off the volume is reset to the default 20. the first problem is the one that's important, the second i can li've with. can anyone help me solve this problem? the player hasn't recieved any physical damage. i use windows XP. in the past i never needed to use the right click > eject function, but i tried when i ran into this problem, and it made no difference. i also tried reformatting using the technique i found in this forum, but i got the message, "could not format".

captinanarky,
Have you try downloading the latest firmware from the website and use the firmware update application to format the player? If you have not, I would suggest doing this first.
Jason

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