Help setting up BT vision+ box alongside Sky digib...

Can anyone help?
I got a BT vision+ box free with my renewed broadband subscription. I already have sky, cant access freeview ( live in a terrible reception area) and I don't have a rooftop aerial. I understand that I can't use the BT vision+ box to get freeview, I only want to use it to access iplayer and 4OD etc on my TV. Is there anyway to hook the sky digibox and the BTvision+ box up to my TV?
The TV is HD/digital ready with two scart and two HDMI connections at the rear. One scart connection goes to the sky box and one to the DVD-R which I currently use to record from sky (it records on AV2). Neither HDMI slot is in use.
The manual which came with the BT vision+ box says I can use the HDMI slot and connect it to the vision+ box - but as I dont have an aerial to connect the BT vision+ box to, I wonder if it would work? As far as I know, the iplayer comes through the BT home hub, so do I need the aerial connection if I wont be trying to access freeview? I don't want to start messing around with the current configuration in case it all stops working, or I banjax the BT vision+ box.
If anyone can advise the right connection configuration, I'd be very grateful!
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Your account hasn't been activated properly. Possibly you haven't been added to Nevoss Database.
Best solution at this time is to contact the MODS via
http://bt.custhelp.com/app/contact_email/c/4951
They WILL sort it out.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Vision Box only + Sky functionality

I'm currently a BT Broadband customer and I am looking for the cheapest way to access Sky Sports.
If I just get the Vision Box for a one-off £90 and then add Sky 1 and 2 for £16.99 pm, this seems to me to be the cheapest option.
My question is what finctionality does the Vision box have without subscribing to any of the packs?
Thanks
John

And access to the On Demand programmes at a cost per item
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Help setting up SSH Server to watch Sky Player

Hi all
This is my first post here but been a Mac lover for many years. I have just got access Sky Player and I spend a lot of time outside the UK and of course, Sky Player doesn't work outside of the UK. I have read I need to set up a home server with SSH enabled with a SOCKS 5 Proxy set up so I can route into that while abroad with my MacBook Pro. I have a spare PowerBook G4 running Leopard I can use, but I have never done this before. Can anyone here tell me what to do on the PowerBook G4 at home to set up SSH and SOCKS 5 Proxy, then what to do on my MacBook Pro while abroad to watch Sky Player?
I would really appreciate any help with this.
Thanks
Rich

I'm assuming that either your Sky Player allows the use of a SOCKS5 proxy server, or this is web server based.
This is done on the Mac in the UK:
You should get a free No-IP.com or DynDNS.org dynamic DNS name, and then run the dynamic DNS update client on the UK Mac. This will allow you to find your UK Mac even if your ISP changes your IP address.
You need to enable your UK Mac's System Preferences -> Sharing -> Remote Login.
You need to configure your UK home router so it forwards port 22 from the public internet side to port 22 on the UK Mac.
Depending on your home router, you may need to specify a fixed private IP address, and to do that you need to configure the UK Mac System Preferences -> Network -> Advanced -> TCP/IP for "DHCP Manual IP Address". The actual address should be in the in the IP address range handled by the router; 192.168.1.201 or 10.0.1.201 or similar. Look at the IP addresses being assigned by your router and mirror the first 3 numbers, then pick a number like 201, but it could be another value between 2 and 253, but I like 201 as it tends not to be in the way of anything.
You should test this by going to a local WiFi hot spot and trying to ssh into your UK Mac. Better to test before you are on the road.
This is done on the Mac that is away from home:
Using Applications -> Utilities -> Terminal
ssh -D 12345 [email protected]
Now set System Preferences -> Network -> Advanced -> Proxy
[X] SOCKS Proxy
SOCKS Proxy server: localhost : 12345
Where the 12345 is the value specified by the *-D 12345* option in the ssh command. Feel free to choose a different port number, but I would suggest something that is 5 digits long and less than 65534, so you are less likely to accidentially use another protocol's known port.
If your Sky Player does not use the System Preferences Network Proxy, then you need to configure the Sky Player proxy config with similar information.

Help with BT Vision Box - rebooting every 15-20min...

I need help with this please!! I have been unable to watch TV using the Vision Box since last week as the box is rebooting itself at least every 15 to 20 minutes. It is impossible to record anything as the box drops out and then we cannot watch the shows. I am getting increasingly frustrated as I feel that what I am paying does not reflect the service I am getting from BT.

Hi SineadMcB,
Welcome and thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Error CO3 on second vision Box,can anyone help??

Probably been asked lots of times,but how recently? Got an old black vision box and a silver one (additional to my main one) and just want to know is there any way I can get either of them to be a stand alone pvr in another room,when I unplug my main box and load up either of my old boxes I just get a Error CO3 message,I thought I read somewhere there was a new update so you could use the older vision boxes,any info please??

The old silver boxes can't take the new software. The early black ones can take the new software, but can't do everything that the new ones can. However, it requires BT to push the new software to the black box - there's no way to request it from the box.
I suspect your problem is that your main box is on the new software, which requires different things of the BT servers. So when you plug in an old box, it is no longer connecting to a server it can talk to, hence a C03 error.

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Lost HD & Sport channels on black BT Vision box

Hi, I was advised to do a factory re-set on my black BT Vision box because it was performing so poorly but since doing so I can no longer get my HD or sport channels (BT Sport 1 & 2, Sky Sports 1,2 & 5) back.
Prior to doing the reset I only had the HD & sport channels as I had such a poor aerial in the roof. Doing the factory re-set meant I had to have a functioning aerial to re-scan for all the channels so I fixed the aerial & whilst it means I can now get all the freeview channels I can't now get any of the HD or sport channels back that I pay for!
BT initially thought it was an issue at the exhange but having gone through several re-sets, re-scans, re-registers & re-boots they've finally agreed to get an engineer out.
In another two weeks time!
Anyone got any suggestions as to what might be causing this & therefore how I might be able to fix without waiting for the engineer visit?
thanks

Either the entitlements are missing or you are on the wrong version of the software. This can sometimes happen initially after a reset.
What does it say for Help & Settings > Settings > System Information > BT TV Release ?
If it ends in C (such as 8.7.1C) then you are on the version for using a viewing card.
If it ends in E (such as 8.7.1E) then you are on the version for multicast channels over broadband which is what you need.
If on the C version then try the following.
Help & Settings > Settings > System Information > Reset Registration
Help & Settings > Settings > System Information > Check for Upgrade
In my experience that usually encourages it to download and install the correct E version again.

BT Vision Box unable to show Freeview HD channels ...

I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week. I plug in my BT vision box everything is fine except I am unable to watch Freeview HD channels.
The Problem is my BT Vision Box shows the Sport Channels except the freeview HD Channels, I get them on normal.
My Youview box shows the Freeview HD Channels and everything else expect the Sky sports channels.
I have spent 2 hours on the phone last week with the technical support team and probably even more as I called twice they even put me through to the sales team because I said I wasnt suscribed to freeview channels (because thats what it says on the TV) and everyone was telling me I was suscribed and I was unable to view the Freeview HD channels. I even took a day off work which I will not get back to get a freeview engineer guy to come to my house which the BT technical team sent and tell me theres nothing he can do and he checked my signal and said it was perfect and told me the Youview box was newer and the BT vision box was older even though I was told vice versa by a BT sales rep when I bought the Skysports channels.
So can someone help me so I can view all my channels I have and not have to swap between boxes and I do not want to speak people on the other side of the world to sort my problem out.
I have done the search channel and reset the box which has not worked.

bruceg87 wrote:
I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week.
Utter nonsense! The black BT Vision+ box came out at least 3.5 years ago. The BT Youview box came out just over 1 year ago.
The reason you can't have Sky Sports over Infinity on the BT Youview box is because Sky haven't agreed to let BT resell Sky Sports on that platform. It's not due to any technical limitation. BT have asked Ofcom to look into this.
The reason you can't pick up the Freeview HD channels over the aerial using the BT Vision+ box is because it is a much older box and doesn't have Freeview HD (DVB-T2) tuners. You need to pick them up over Infinity by getting the 'PSB HD' multicast entitlement added to your account.
The person on the phone was talking rubbish. The engineer was talking sense. His trip to your house sounds like a total waste of both your time and his time. At least BT paid for it I assume.

New BT Vision Box stops my other digital freeview ...

I'm a new BT vision customer and have set my vision box up to include using the poweline adapters as my tv is otherside of the room to my homehub and all works fine.
However the TV we have in the bedroom that has freeview built in will no longer receive any signal. This TV connects direct into a aerial socket on the wall and there have been no issues. For info this TV backs onto the wall where the homehub and one of the power line adapters are.
Any ideas how to get around the issue of all my BT vision kit from preventing the other TV receiving a signal.
TV has been checked and all is ok. Had a scan through google and can see that there maybe issues with BT vision affecting Wii's and so on but not other TV's with freeview built in.
Any help would be welcome.
Thanks!

Any electrical device generates noise which can be picked up on a cable. Powerlines by their very nature can generate more electrical disturbance than most. You can help minimise the effect by keeping cabling as far away as possible from powerlines and transformers. Screened aerial cable may also help with induced noise.
I suppose the cheap and nasty test to see of the Powerline is the cause of the issue would be to temporarily unplug the one close to your upstairs TV and see if the Freeview reception returns. Unfortunately with aerial cables which are buried in the wall you have no way of knowing how close they run to the ringmain, so it's possible that the extra signal the Powerline is putting on the mains cabling could be the issue. That would be a git to resolve.

New BT Vision Box to receive Freview HD?

I had been a BT Vision customer for around three years. I then moved to Sky for two years, but am now thinking of coming back to BT Vision, especially with the prospect of BT Infinity.
I've looked around the forums and website to see what's changed/improved with the service and I must say I'm impressed. However, as has been documented many times on this and other forums, the Black Vision+ box is unable to receive freeview HD. I'm aware that BT are linked with Youview and a new freeview HD receiving box is in the pipeline alongside that with an ETA of sometime early next year.
Interestingly, I just had a online chat with a BT customer service person called Roxy and inquired into this. My question to her was whether it was worth me signing up now to BT Vision or waiting a few weeks for the new freeview HD receiving box to be available. The answer I got was "You may as well wait", and she implied that the new box shall be available in a few weeks.
Thought you might be interested.
I shall be waiting a few weeks.
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ttyrie wrote:
If it isnt an official announcement you can guarantee that whoever said it is talking absolute bull **bleep**...
From an Indian call centre worker?!? Noooo!... Really? Tee hee.
I've seen this in action in call centres before. The blind leading the blind. Its not a good situation. And certainly NOT good for whatever particular company's customers are on the other end of the phone.
Rank - Mostly Harmless.

BT Vision + box ( black box ) - Missing the end o...

Fitted new BT Vision + box to allow me to have BT Sport in August 2013 . I don't have Infinity as my house doesn't have a Fibre Cabinet yet . All is working OK apart from we regularly miss the end of programmes which have been set up to record . I never had this issue with the Silver BT Vision box for the many years I have been using BT Vision. Im pretty sure lots of other people have this issue , can someone advise of a fix for this or is the New BT Vision + box not up to the job or is there another explanation . I rang technical helpdesk which was offshore only to be told sounds like an issue with our Freeview signal missing the end of programmes .
Mike in Dundee

Hi 802502696,
For help with this issue check out this link
If you're still having problems after following this advice reply back on this thread.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Signal strength finder via black bt vision box

I have recently changed from sky (could be a big mistake) and have had constant troubles ever since.
The latest is I am getting pixelation on all tv channels.
Looking at the online "help" I have checked the aerial connections (all good), Aerial (brand new £50) and pointed in the correct direction. The next item was to use the handy signal strength checker as per BT's instructions.
However these do not appear to match what appears on screen.
You can check your Freeview signal using your Vision+ box, but please be aware that checking your signal will interrupt any recordings that are in progress. You only need to check the signal of one channel in a multiplex to know what signal you'll be getting for the whole multiplex.
How to check your signal:
Press the BT Vision button on your remote control.
DID THIS
Scroll across to Settings.
SCROLL ACROSS GOES TO TV SO I SCROLLED DOWN.
NO "SETTINGS" PAGE SO WENT TO "HELP & SETTINGS"
Select TV Settings.
DID THIS
Select the DTT Signal Strength page.
NO "DTT SIGNAL STRENGTH" PAGE THE ONLY OPTIONS ARE 1/sCAN FOR CHANNELS, 2/ CHANNEL MANAGEMENT, 3/ TV SHAPE.
The minimum signal strength and quality you need for a good picture is:
Signal Strength - 55%
Signal Quality -70%
Am I going mad ?
Can anyone help please?
Solved!
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There is good news and bad news. The good news is that you are not going mad. The bad news is that you have a new version of the software which unfortunately doesn't include a signal strength tool.
Does your TV have a Freeview tuner? If so, try using signal strength on that.
Your signal could be too weak or too strong. If it's too weak you may be able to use a booster. If it's too strong you can use an attenuator.

Up grade software on black bt vision box and new b...

Just had upgrade on bt vision box and states i have no broadband connection. (direct connection to router) I had to go into router and turn off smart set-up. now what ever happened to the old plug and play. your standard job bloggs is going to rip his hair out. found no information any where. GOOD LUCK PEOPLE.

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Vision box update is RUBBISH

How rubbish is this? After a week of having a call logged with BT Vision, because my box wont scan for channels since the update, what happened? Nothing. No message, no progress, no help at all. Obviously BT don't give a sh*t and just after I upgraded to Infinity. I give up. Off to Sky, which I'm gutted about.

Hi Rhodwindsor,
Sorry to hear that your Vision box isn't scanning for channels, following the update. I will be able to look into this for you. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New Look BT Vision box - issues or no issues

(CL's/Mods/Admin - Please keep this thread separate)
If you are having any issues or indeed no issues, could you please add to this thread. Thanks.
If it is an issue with upgrading, then refer to this link - Problems installing the New Look BT Vision software update
To find the information needed -
Click the BT Vision button on your remote
Scroll down (4 times) to Help & Settings, scroll right (once), then down (2 button presses or until the settings page is displayed), scroll to the System Information tab and press Select
for example, LesC's and mine are currently:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.4.0 | Pace_DiT7831_05_2B
Firepool's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_Dit7431_05_2
borris12's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_DiT7832_05_2B
StuartRogerson's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05
DonDino's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
PottyPerson's:
Middleware Version Number: 4.64.9 rev 1 256 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
AQ's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05_2
PaulC's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
Timrowlands:
Middleware Version Number 4.64.9 rev. 1 256 Build 228901 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
RobbieF's:
Middleware Version Number 4.64.9 rev.1 512 Build228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_3
So far:
Pace_DiT7431_05_1
PP (no issues)
Tim (issues see his post below)
Pace_DiT7431_05_2
firepool (no issues)
DonDino (random reboot every 2 weeks(ish))
PaulC (no issues)
Pace_DiT7431_05_3
Robbie (no issues)
Pace_DiT7831_05
Stu (no issues)
Pace_DiT7831_05_2
AQ (no issues)
Pace_DiT7831_05_2B
DS (random reboots and remote issue)
LesC (box switching off, black screen on Sky Sports channels, unresponsive remote, occasional missed recordings)
Pace_DiT7832_05_2B
borris12 (unknown issues)
-+-No longer a forum member-+-

Hi everyone, I have been following this forum for a long time now but not posted previously.
2.5.0 Pace_DiT7431_05_1
Random reboots about twice a week.
Freeview randomly switches to menu view with a red banner warning that there is no broadband. This banner is only on for a few seconds. This has only started during the last software update.
Samsung TV will now not recognise the HDMI output without toggling through the AV inputs. Prior to the last couple of software updates you could get round this by switching the vision box on prior to the TV. On the classic software it didn't matter what was switched on first, I could immediately view vision through HDMI. (I'd be interested if anyone else is experiencing this or whether it is just a shortcoming with my TV)

Help setting up BT vision+ box alongside Sky digib...

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