Help - Sim Card
(first gen iphone with 2.2.1 firmware)
my iPhones old at&t sim card burned out and kept saying their was "no sim", so i went in to the at&t store and they gave me a new one. problem is they didnt fully explain what to do...
they stuck the sim card in and plugged the iphone up to their computers and it wouldnt work, and he didnt want it to sync to their computer, so he gave it back to me....
its in disk mode (the one where it says to plug into itunes) and i want to get it back to my old iphone by the iphone backup on my computer now that the sim card is in. whenever i go into iTunes, it gives me the acitvation screen but i dont want that. they told me i should have the same phone number and i just want past the activation screen cause i dont need to activate a new iphone...
thanks to any help
What did you do exactly, to fix the problem?
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http://support.apple.com/kb/HT1414 -
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Sounds like your phone was hacked to use with your carrier. Updating it has relocked the phone to it's original carrier. You will not get the phone working again without a SIM from the original carrier.
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HELP!!! iPhone randomly reset and now it won't detect SIM card?
Ok so here's what I was doing when this all happened.
I had called the Linksys support for a new router I just bought that wasn't working right. After waiting about 8 mins I was connected to a gentlmen in India, we worked on my problem for about 10mins or so and then all of sudden my phone just reset, or at least went to the apple logo and just sat there.
then after 30 seconds it started ringing (before it fully restarted) and it was the tech gentlemen call me back. So I slide the thing to answer and the screen froze with the slider on the right but not unlocked but I could see the time and my back ground, just no buttons and I could still hear him and talk to him.
After we fix my problem with the router he hung up, but my phone was still froze and then it started ringing (a friend had tried to call me before it reset while I was on the phone so I assume it was him again). I couldn't answer and it just kept ringing and ringing so I held the wake button and slide the red slider to shut it off.
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*"iTunes cannot activate your iPhone because the SIM card is not inserted or a SIM PIN is required. Disconnect your iPhone, make sure the SIM card is inserted correctly and, if you use a SIM PIN, tap Unlock to enter it, and then reconnect your iPhone."*
What the heck?! I've had it randomly reset once before about a month and a half ago and which point I did have to restore, and it did and it worked fine after that.
The SIM card IS in there, and I have no idea what my SIM PIN would be, nor do I see the option for it they speak of! And this happened about 9:30pm, well after any Apple or AT&T stores are closed! I even turned off the phone, took the SIM card out and put it back and it still did the same thing!
What would cause this to randomly just mess-up like this? I loved this phone when I got it but now that this is the 2nd time this has happened and much worse I'm pretty ticked about it. And it's not like I hacked it or unlocked it or whatever that is even called, the only things I've put on my iphone are music, pictures, and programs I all got thru itunes!
PLEASE HELP!Hi Guys,
I'm writing this from the UK. Got an iPhone 3G bought a few weeks ago and activated (no jailbreak or other stuff)it. It worked fine but last night it gave the same error as originally reported in this thread.
Went into the O2 store (this is the provider selling iPhones in the UK) and they told me is the SIM card. Got a new one but still the same...
There is something going on here because I've seen lots of claims with the exact same description. Its almost like there is a bug in the software that gets activated on the 3rd of January.
Will go tomorrow again and ask for a new phone. -
I have an old iPhone 3S, that was used with Bell. My friend lost her phone and I lend her this one, which she unlock to use with Rogers. I got it back and want to use as an iPod not the phone, but when I connected to iTunes I am getting this message: "There is no SIM card installed in the iPhone you are attempting to activate. Please diconnect and insert a SIM card".
I went to Bell and Rogers where we tried inserting active cards but message never changed.
On the phone itself I am able to get wifi but finish with "Your phone could not be activated because the activation server is temporary anavailable."
I run diagnostic from iTunes:everything is working properly, only message out of normal is "iTunes is not running in safe mode"
How can I sinc this phone with iTunes, so I can use it to lisen to music?
Any help will be apriacietedI can not get to iPhone screen, so no way to get to Settings. That is the problem. When I connect phone to iTunes I get screen asking to insert SIN card. On the phone I'm getting Cinfigure screen asking Launguage , Country or Region, Wi-Fi, ( I can connect to my home wi-fi), and last screen "Activating your iPhone". After two minutes of waiting IM getting message: Your iPhone could not be activated because the activation server in temporary unavailable. try connecting to iTunes or try later or contat apple.com/support.
Like I mention, I went to Bell as well Rogers store and tried to insert active SIM card with no results.
Yes, my friend unlock the phone to use with Rogers but I don't know where -
The salesperson for my iphone 4 said on Christmas morning we could go to our online account, select my number, select to change my SIM card, and enter the ICCID number so that I'd be able to use my iphone 4 today instead of my old phone (not an iphone). I have not seen any such steps. Help?
I suspect the salesperson that told you that meant your online account with your carrier...have you tried logging into your carrier account online? To do this will require the sim number on your sim card, as well as the phone's IMEI number...you get the sim number off the sim card & the IMEI number, for the phone, is printed on the box.
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Hi,
I have an iPad 2 that is defective. Apple has replaced it with a new one. First off, how do I know if I have a Sim card? Secondly, I backed up my old iPad the other night (iPad plugged into iTunes). Can somebody help me and explain how I set up my new iPad now? Then how do I register it with my new serial number, etc.? Any and all help is appreciated. I'm not mechanically inclined, so to speak, so if anyone can make it easy on me it would be greatly appreciated. By the way, my iPad 2 is a 64 GB with WiFi and 3G. Thanks in advance for any and all help.You need to restore your iPad from iTunes.
Start iTunes.
Plug in your iPad using the USB cable.
Click on the iPad in the left hand column under "Devices".
In the "Summary" tab, there are options to Back up, Update and Restore.
Choose Restore, choose the backup and let it run.
http://support.apple.com/kb/HT1414
If your old iPad was capable of receiving data on the go, without wifi, then you have a SIM installed. Best to check anyway. You need either the tool supplied in the box, or the end of a paper clip to open the tray
http://support.apple.com/kb/HT5163 -
iPhone 5
16GB
iOS8.3
i'm a new user on iPhone. My sister gave me her old iPhone that she bought in UK, she she it here in the Philippines and i'm having problems because i can't use it. i already restored it to set it up new but i couldn't still activate it. It says, " Your iPhone could not be activated because the activation server cannot be reached." and "The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."
what should i do for me to be able to use it?
please help!
Thank you very much!It is locked to your sisters carrier.
She would have to ask her carrier if they unlock iPhones and if she qualifies for this service. -
I restore my iPhone 4S on iTunes after the restore was completed the iPhone was restarted and now asking for valid SIM card which I didn't,t have and I was using the iPhone with wifi, and now can't use it because the screen is locked for SIM card. Can anyone help me please.
Thanks,
Davidwjosten wrote:
Phil0124 wrote:
I doubt the phone is locked to GCI in any way
Well, you're wrong, & in fact not only is it locked, GCI does not offer unlocking for iPhones.
Fact is your post won't help the OP.
And you are 100% sure its locked to them? How can you know this? While GCI does not offer unlocking that does not mean the phone is actually locked to it. Get off your high horse.
Its possible the original owner had an unlocked phone. he was using with GCI. Or that GCI doesn't actually have locked phones. Seeing as they don't even have their own infrastructure but instead use AT&T's I doubt they'd have iPhones specifically locked to them and that would be the reason they do not offer unlocking (because there's nothing for them to unlock). And just to clarify, I'm not saying for a fact its not locked to them. It very well maybe be, but without knowing more about the phone and going by the fact GCI uses AT&T infrastrucure its possible its not locked. But here's no way to say for sure either way.
Trying a Sim card from AT&T or another carrier might just help the OP if its actually unlocked or locked to AT&T rather than GCI. -
My iphone 5 broke so had to get a sim card and put it in my husbands old iphone 4. i can not figure out how to get my imformation on this his old phone; contacts, apps ect. i have switched my icloud account and apple id on the phone but nothing has changed. please HELP!
You do a restore as new to wipe the iPhone then at the end of restore you will be asked to restore from backup. Choose your iPhone backup.
Note you cannot restore an IOS newer than the IOS on iPhone, you need to update iPhone first. -
Hi All, I plugged my iPhone into my laptop and I was asked to upgrade my iTunes software. It took more than seven hours and just to be told that my SIM card does not appear to be supported. Since then I can not use my iPhone. I am lost plse help. Jam53
Every time I switch on the iPhone, the iTunes icon is displayed together with a USB icon and Emergency call message appears on the screen in many languages. When I touch the i symbol I get the following information IMEI: **** AND ICCID: ****
However, the iphone is visible in the Devices directory in iTunes. I changed my SIM card but still can not be recognized by the iPhone.
<Edited By Host>Do you mean when you say its locked to another carrier other then the one im using, that maybe my insurance sent me an iphone thats for a different network for example orange and not mine which is o2?
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Searching for Network / SIM card blocked - help please!!
I have just purchased an 8700c from a reputable eBay seller from whom I have previously purchased other items.
The 8700c was advertised as Unlocked without a SIM card.
I have never owned a Blackberry before and am just getting familiar with it.
When I click icon to 'Turn Wireless On' and press the Phone key then at top of screen displays "Searching for Network".
After a minute or so displays "No Service".
I bought the 8700c because one day my previous mobile phone did exactly the same thing.
After an hour on my landline phone with the phone company they assured me the GSM network was functional in my area and suggested my old phone was faulty.
Not knowing if the phone itself had just died or if fault was with the SIM card I took it to the local branch of the telco.
One of the guys there swapped his SIM card into my phone and had same problem - hence phone faulty.
Thinking about it later I realised that it didn't prove there wasn't also a problem with my SIM card but I thought it unlikely so decided to buy a new phone.
Anyway, received the 8700c yesterday and have inserted my old SIM card, been reading manual, etc.
Whilst learning how to use it I've been asked several times to enter a password.
Assuming this was the PIN/password I had on my old phone to prevent use in case I lost the phone, I entered it and it was accepted without any error/warning.
So I thought I was right in believing the PIN/password was stored on the SIM and not another code, maybe in some EPROM memory in the old phone - I'm not so sure now.
Doing a Google search I've found mention of various PIN/PIN2/PUK/PUK2 codes used in mobile phones which, if not used correctly, can cause the phone to be locked permanently.
Here's current information I've found on the 8700c:
click icon Settings / Options / Status shows
PIN: {8 alphanumeric code}
IMEI: { 6 digits .00. 6 digits .5} i.e 15 digits and 3 periods
click icon Settings / Options / Advanced Options / SIM Card shows
SIM Card: Blocked
ID: {20 digit number}
click icon Phone shows
My Number: Unknown
click again to see list of items, scroll down to Options
click again to see list of items headed Phone Options
click on General Options
the 'Show "My Number":' line has value Yes
click icon Settings / Options / Network shows
Network: * None *
Network Selection Mode: Automatic
click again to see list of items, scroll to My Preferred Network List
click again to see one item which is GSM network associated with my old phone
So it seems this has been found from the SIM card.
The top left hand side of screen shows 'cingular' but I think I read somewhere that this was just the network for which the 8700c was originally issued and doesn't detemine whether the 8700c is currently locked/unlocked.
Is 'My Number' Unknown because the SIM card is Blocked?
Is the SIM card Blocked because I entered my old PIN password instead of the Settings / Options / Status alphanumeric code PIN or some other PIN?
How can I determine if the 8700c is really unlocked?
Are there some other settings/options or anything else I should do so I can get connected to the network?
Any thoughts would be very welcome.I am having exactly the same problem mate. Never used a Blackberry - received mine today from eBay (Didn't include a manual) and i have been trying to configure it with no luck. I can't connect to a Network/My SIM Card is blocked/My number is unknown - Even though my SIM works perfectly in my Sony Ericsson. Have no idea what to do. Any help would be appreciated.
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I have a new IPhone 6 just went to the store last Saturday to connect it, (I am replacing my IPhone 5s) it says that I am updated on IOS 8.0.2 but now started to show a message that reads like this: " No SIM card installed" and I have no phone line or anything, my carrier is Sprint and I just got back from there and they told me that this is something I have to deal with APPLE because they have nothing to do with software. Anybody experiencing the same thing? any light in the tunnel? HELP....
Hello henry lfrommiami,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your iPhone gives you the message "No SIM Card installed" please follow the steps below.
Update your iPhone to the latest version of iOS.
Turn airplane mode on and then off again.
Restart your iPhone.
Check for a carrier settings update. Go to Settings > General > About. Install any available update.
Remove the SIM card and make sure that it's a valid SIM that your carrier provided. Also make sure that it's not damaged, worn, or modified. Then reinsert it.
A SIM tray that comes with one iPhone model won't necessarily work with a different iPhone model. When you insert the correct SIM tray, the SIM tray should be flush with the device.
If you have another SIM card, insert it. You can use a SIM card from any phone with the same format as your iPhone SIM card. If your iPhone works with that SIM card, contact the carrier that issued your original SIM card.
Restore the iPhone.
If you still see the issue, contact Apple support.
If you see 'No SIM' alert on iPhone
Cheers,
Alex H.
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