Help - Skype Online number

I have registered a online number for hong kong and my parent can't see my phone number when I call them, aswell my parents can't call me with that skype number. Could anyone help me please?

mickc2305 wrote:
I have registered a online number for hong kong and my parent can't see my phone number when I call them, aswell my parents can't call me with that skype number. Could anyone help me please?
There are two issues at work here - your Caller ID settings in Skype, and whether or not your number can be passed along to your parents' phone. 
First thing... have you configured your Caller ID settings in Skype?  When you purchase Skype's Online Numbers, they do not automatically become your Caller ID.  You have to log into your account and set that up.  You can do that here on the Skype web site, using the "Account" link at the top of the page.  Note that not all of Skype's Online Numbers can be used as Caller ID.  I don't know about Hong Kong numbers, but those in the USA and UK can be used - and numbers in Australia and Mexico can't be used. 
Even if you have set up Caller ID on your Skype account, there is still a possibility your number won't show up on your parents' phone.  This is out of Skype's control, as Skype works with partner companies in different countries to patch Skype calls into the telephone networks. 
Next issue... receiving calls on your Online Number.  First, you will need to make sure your Privacy settings are set up to allow calls from anywhere on your Online Number.  I don't think this is accessible from the Skype web site, so use a Skype program on a computer to verify this.  If you are also using an Apple i-device (iPhone, iPad, iPod Touch), you may also need to add the Skype app to the Notifications Center in the Settings menu.  Otherwise, the Skype app only rings when it is up on your device's screen. 
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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    Go to Solution.

    spazby wrote:
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    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
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    spazby wrote:
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    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

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    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

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    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

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