Help! software won't install from installation

This is so maddening! I'm trying to install the software from the installation CD and I get error messages "cannot install....." throughout the installation. I called customer support earlier and they told me that my antivirus software is not allowing the software to install properly...so I uninstall a bunch of stuff and I'm STILL getting the error messages. So they said somethign about a microsoft Clean Boot, huh? I'm now 2 hours into this project and am really frustrated!! This was supposed to be fun! Anyone experince problems simply installing the software??

heatherd: You don't say what player you have I believe, but you can typically get the latest versions of the software from Nomadworld.com downloads. Sometimes it's better to download from there and install.

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