HELP Someone has been using my account for calls
There are 12 calls recorded on my account on Saturday last, 25th February to BENIN and CAIRO.
I did not make these calls.
I became aware that this was happening when I got notification of an attemped topup that failed (my Credit Card number has been changed recently).
Can you please identify how this might have happened, refund my account, and let me know what I need to do next, i.e. do I need to change my account or re-register under a new username?
Many thanks
Barry OLeary
you may need to contact customer service, here's how;
How to Contact Skype Customer Service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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Do you see any unusual activity on your system?
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Is the credit card registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
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Most likely this email address has been attempted to be setup as an Apple ID at some point. You can reset your Apple ID password via the steps in the first article below. If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.
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