Help! Stuck in firmware update for new macbook pro

Help! Today software update asked if I wanted to do the firmware update for my 1 month old macbook pro.  It did warn there would be a grey screen and not to adjust the power, but 3 hours later I am still staring at a grey screen.  What should I do?

Thanks for the links.  I followed the instructions to the letter for the firmware upgrade - it was connected to ac power and stayed that way the whole time. 
I've got 2 questions -
1.  I've got a grey screen - The first link  says "In the unlikely case that your computer displays a black screen after starting up, you can restore your computer's firmware back to factory condition. Follow the directions to restore your firmware."  Is this still me? 
2.  If I restore the firmware to factory settings, do I lose my data?
thanks,

Similar Messages

  • Can't install SMC Firmware Update for my MacBook Pro 15" early 2011

    Can't install SMC Firmware Update for my MacBook Pro 15" early 2011

    Check your Network control panel and turn off Auto-Proxy setting.
    This is one of the top #4 "how can they do this' pet-peeve errors.
    The other is the often slow 8 hrs to download 600MB even on 10Mb+ cable.
    Another, 'the drive cannot be partitioned because there isn't enough contiguous unfragemented free space; some files are locked and cannot be moved."
    If auto proxy isn't it, router/modem and DNS settings.

  • App Store Updates for New Macbook Pro

    I recently purchased a new macbook pro and in setting things up, I noticed that I have two pending updates in the appstore, one for iphoto and one for imovie.  When I click update, I get a message back saying that I have pending updates for other accounts and that I need to signin to those accounst to complete the updates.
    I only have one apple account, I use it for macbook, ipad, itunes, appstore, etc.....
    How can I find out what account is being referenced?
    Thanks,
    Steven

    We can't do anything. Contact with App Store support > http://www.apple.com/support/mac/app-store/contact

  • 3 hour download for update for new MacBook Pro?

    My husband just brought home his new MacBook Pro, and is trying to set it up. It is taking 3 hours to download a software update over our broadband connection. Is this normal?

    That is your wireless connection speed not the broadband speed. It is tough to see the broadband speed with out doing a speed test at Speedtest.com or going to broadband reports . com and using their tools page and the speed test.
    Once the update downloads finish do some speed test to get a reference on how fast or slow your broadband connection is.
    If you have more then one computer do the tests on both to see if the new mac has the same speed as your other computer. You can also do them on your phone with a mobile speed test through your wifi connection to your broadband.

  • I can't download the new java update for my macbook pro. I get a corrupt file message. Help!

    I can't download the new java update for my macbook pro. I get a corrupt file message. Help!

    "The new java Version 7 Update 13 is not exactly helpful in macbook pro.
    try the version 11 or 12 they should work perfectly."
    The OP is running 10.6.8 so Java 6 is his option at this point.
    For the OP try here:
    http://support.apple.com/kb/DL1573

  • I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?

    I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?

    Go to: Apple > Force Quit
    and select Mail > Force Ouit.

  • Wonder if anyone can help? Have just bought a new Macbook pro and installed FCP7. I thought that I would get quicktime pro but stuck with QTX. Downloaded QT7 but it won't let me install it. Any suggestions? B

    Wonder if anyone can help? Have just bought a new Macbook pro and installed FCP7. I thought that I would get quicktime pro as standard but stuck with QTX. Downloaded QT7 but it won't let me install it. Says I can't do install as I already have QTX. Does FCP not come with QTpro or am I jsut being stupid. Any suggestions would be great. Thanks.  B

    Hi there,
    Are you running Lion or Snow Leopard? either way this may help by the looks of it.
    http://www.macworld.com/article/161320/2011/07/lion_quicktime7.html
    cheers
    Andy

  • HT201364 trying to download os x mavericks and i get an error saying "The product distribution file could not be verified. It may be damaged or was not signed." how do i fix this so i can update my new macbook pro?

    "The product distribution file could not be verified. It may be damaged or was not signed."
    please help! i want to update my computer!!!

    "Update your new MacBook Pro"?
    Well, if your MacBook Pro is new, it already has Mavericks installed and there is nothing to update.
    Go to the Menu Bar, and click the Apple logo.  Then click "About This Mac."  Does it show OS X 10.9 or 10.9.1?
    If so you are already running Mavericks.

  • Will InDesign/Illustrator be updated for Retina Macbook Pro Display?

    Will the Adobe Creative Suite programs be updated for the MacBook Pro Retina Displays? If so, when?
    I viewed text in InDesign 5.5 and Illustrator on Macbook Pro with Retina at an Apple store (with Display Performance set on High Resolution Display in InDesign) - the type looks all pixelated at edges. Much smoother on Antiglare display. I and deciding between purchase of a Macbook Pro 15-inch Hi-Res Antiglare screen and the Retina display screen. It would help in my decision if Adobe would give some indication, if or when there may be updates in Illustrator and InDesign for better type on the Retina display.

    The only program we’ve heard about is Photoshop and that’s CS6.
    The chances of older versions being updated are pretty much zero.
    Bob

  • I tried to update the latest software update for my MacBook pro (which was on 10/12) and after it started to update it restarted like normal but when it started back up it was running painfully slow and none oft programs will open.They all quit unexpectal

    I tried to update the latest software update for my MacBook pro (which was on 10/12) and after it started to update it restarted like normal but when it started back up it was running painfully slow and none oft programs will open.They all quit unexpectedly. iTunes microsoft word all of them quit unexpectedly. Help!

    Exact same problem with my 2010 MBP 2.4ghz 4gb ram 10.6.8. iTunes said update was needed, Software Update ran with various updates including a security update, truthfully didn't pay much attention, I always install the Apple updates. After the restart it took 3-4 times longer than normal to get to the login screen, same to get to the desktop but I'm familiar with that occurring on update restarts. Unfortunately it got worse from there. Performed a full shutdown and startup. Same long boot.  After the desktop finally loads every mouse button press received a 2 minute beachball. I use menu-meters and both processors are under 10%. Waited a few minutes for disk utilities to launch, repair permissions estimates 3 hours for a typical <10 minute process. Activity monitor shows nothing over 10% CPU most of the time however ReportCrash pops to the top often. Any suggestions would be greatly appreciated. BTW zero problems until this update.

  • HT1338 Why every time I get an Apple software update for my MacBook Pro click on it but at never opens up it always error

    Why when I get a software update for my MacBook Pro i click on it for some reason it never connects to the server I can never get my software update is anyone else having this problem? if so what do I do? i have the 2007 macbook pro Mountain lion 10.8.2

    Start up from that Mac OS X 10.4 disc you have.  Insert disc in optical drive and start up with the C key held down.  On the first Installer screen, from the menu bar, under Utilities, select to run Disk Utility.
    In Disk Utility, select your startup volume (usually "Macintosh HD") in the sidebar and go to the First Aid tab.  Run Verify Disk.  If it reports a problem, that may be the reason for your long-term difficulties. You hard drive volume has data corruption. 
    You can try Repair Disk in Disk Utility.  However, it would be a very good idea to have a backup of the data on that disk, in case the attempt to repair makes the problem worse.

  • I just ran the updates for my MacBook Pro and now my iphoto will not open.  It says "You can't use this version of the application "iphoto" with this version of os x.  You have "iphoto 9.2.3

    I just ran my updates for my MacBook Pro and now my iphoto won't open. I get a pop up that say's You can't use this version of the applicaton IPhoto with this version of os x.  You have iphoto 9.2.3.

    This screenshot shows which previous versions of iPhoto are compatible with Mavericks.  It also indicates which versions qualify for a free upgrade to iPhoto 9.5.1 and which require a purchase:
    Note 1:  every day more users are reporting problems with iPhoto 8.1.2 so I've included it in the non compatible category.
    Note 2:  If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll need to download and run the iPhoto Library Upgrader 1.1 application on the library before opening it with iPhoto 9.5.1.
    OT

  • An error occurred during purchase of numbers update for my macbook pro.  What should I do?

    An error occurred during purchase of Numbers update for my MacBook Pro.  What should I do?

    euniceuy24 wrote:
    My room has always a cool temperature that whenever i touch my laptop, the metal parts are cold. but whenever i go out of the room, my laptop automatically moistens and are wet due to the moist...
    If your room is air conditioned, it should not only be cool but also relatively dry. And if you are simply moving your laptop to a different location when you leave your room, and that location will also be air conditioned, you'd be best off putting the laptop into a snug plastic bag while it's outside the cool rooms. That way, the humid air can't reach the laptop to condense on and in it.

  • Has Apple pulled the SMC update for the Macbook Pro Retina from the App Store

    Does anyone know if Apple pulled the SMC update for the Macbook Pro Retina? I can no longer see it as an update in the app store. I am refering to the update that enables power nap on the Macbook Pro Retina.

    It showed up in my ML App Store.
    What is your SMC version?
    Mine is
    SMC Version (system):          2.3f28
    and I don't have the update installed.
    Message was edited by: psedog

  • Mac OSX (10.5.6) update breaking new MacBook Pro

    Hi, I purchased one of the new MacBook Pro Unibody machines and every time I have tried to update the operating system to 10.5.6 it has broken the performance of the machine. I have used the updater software as well as tried to install via the combo updater. Every time I do this I log in to find that performance is extremely choppy. When I move my mouse it jumps around all over the place, making it extremely difficult to click on anything. Applications launch at an abysmally slow rate and the computer just generally begins to take a nose dive for the worst. It seriously is running slower and more poorly than my outdated MacBook. I'm getting extremely tired of fresh installing Leopard and was hoping someone could help me out in trying to solve this problem as I want to have the most up to date system but I don't want it to come at a significant performance decrease.
    Any help would be amazing.

    Have you run Disk Utility's "Verify Disk" step to see if it finds any problems with the file system on the hard drive?
    Also, when you say 'fresh install' what exactly do you mean you have done, step by step? Depending on the installation options, you may have retained or reintroduced some third party item that is interfering with the update, like a login item or 'enhancer' software.

Maybe you are looking for