HELP! STUCK IN MY iPOD AND I CAN'T GET OUT!

Plugged my iPod in to my laptop two days ago, and iPod was unresponsive. Simply have an apple icon on the iPod screen, and it won't go away ... won't update on iTunes, won't do anything. Have restarted (holding Menu + Play buttons) but don't know if that's a soft or hard reset.
The unit was sent back to Apple several months ago for service (problem that many people were having, unit wouldn't hold a charge) but it has been used fine for months since then, no problems. Now this ... unit is a 3rd G, and I'm perplexed.
Anyone had similar problems, or suggestions on how to fix?
Mac OS X (10.4.3)

I have to mention that I am not a technician, I may not understand the reason behind, I could be wrong and my suggestion may not work in your case. But, I must say that all the suggestions I made are basically from my past experience fixing more than 10 iPods (from my friends and family members). I do not and have no intention to make a suggestion purely from what I heard and read (otherwise I would indicate). These have been tested and proved to work in my cases. I also have to deal with iPod problems such as:-
1. Sad iPod
2. Folder with exclamation mark
3. iPod failed to be recognized by the computer
4. broken iPod with 'clicking' sound
I can simply post a link from the apple article - which would suggest you to do a Reset and Restore actions, however, most of the users would agree with me that the iPod with the aforementioned problems would not able to get mounted with the computer. In that case, how could you do a Restore. Should I just suggest the user to send their iPods for repair?
I have tried myself with different ways, and I discovered a tricks to solve the above problems. First, we must understand what is the problem behind - in my opinion, the problem mainly caused by the head of HD of the iPod getting stuck at a certain point and unable to read the sector properly. If an iPod is an external Hard Disk, how are you going to fix it, I believe that all of us would suggest one to do a Reformat. Right, but unfortunately, the iPod could not be mounted, so what next? I find an interesting way - when the iPod is formatted in PC and connected with a Mac computer, it will "Force" mount, then why not do a Restore there. And once it has been completed, re-connect it with your original PC, and this time with the iPod being formatted to a different format, a window will pop up, indicating that it cant read the iPod and ask whether you would like to do a reformat. Then open the iPod updater and click Restore (back to PC version). Again, interestingly, it works the other way as well i.e. Mac's iPod fixed with a Window based PC.
Please read the following successful cases for your reference:-
http://discussions.apple.com/thread.jspa?threadID=181627&tstart=255

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HELP! STUCK IN MY iPOD AND I CAN'T GET OUT!

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