Help - Symantec Enpoint Manager 11.x - MARS integration

I'm at a loss here. I have raw messages that regardless of whether a keyword rule is created to handle them or a custom parser. No matter what MARS simply ignores the messages as parsing errors. MARS has built in support for Symantec AV 10 and lower but nothing for version 11. Is this going to change in the near future and has anyone else run into this problem and been able to create a customer parser to deal with the messages (specifically Virus Found alerts coming from the endpoint manager).
Here is an expample of the actual text I am trying to work with.....
Parsing error or event type unknown: <54>Sep 26 00:37:22 SymantecServer HOSTNAME123: Virus found,Computer name: HOSTNAME123,Source: Real Time Scan,Risk name: EICAR Test String,Occurrences: 1,C:/Documents and Settings/XXXXXX/Desktop/eicar_com.txt,"",Actual action: Cleaned by deletion,Requested action: Cleaned,Secondary action: Quarantined,Event time: 2008-09-26 00:32:54,Inserted: 2008-09-26 00:37:22,End: 2008-09-26 00:32:54,Domain: XXX.local,Group: Global\Sec Servers,Server: HOSTNAME123,User: XXXXXXXX,Source computer: ,Source IP: 0.0.0.0

I see a previous post that summed it up. There is no support for SEP 11.x in CS-MARS... This is very disappointing. If anyone has any information on making this work via a custom parser please post a reply. I an many others would be most grateful.

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    The help desk users are not admins on our file server, therefore do not have access to RDP to the file server.  I was hoping they could do it from computer management RSAT tools on their local machine.  I just don't know how to allow them to do
    it.
    Thanks
    sb

    Hello,
    Since they are not able to RDP the FS then they should need to access files using shared folders.
    For that, you will need to share the root folder where your files are. Please give Full Control permission on it. Here, to manage their permissions, you can grant them what you want using NTFS permissions.
    Note that NTFS and Share permissions are combined and the user will be have the minimum of privileges when he access the folder as a share. For that, I recommended using FC permission on the shared folder to avoid additional management tasks.
    This
    posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   
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