Help! Tech Tool Scan shows failures

Tech Tool Deluxe show that Format Check failed, Directory Scan failed, Surface Scan was skipped and Volume Structure failed. Can someone help me understand what is going on and what I should do to fix these problems. I called Apple Support yesterday. The advisor told me to insert the install disk, go into Disk Utility and click repair and yet today when I put in the Tech Tool just to check if things were working properly, it showed the same issues are still happening.

I don't have a copy of TTD, so I'm not familiar with it, but were you just scanning from problems, or did you try to have TTD repair the issues? Did you have Disk Utility repair the disk as instructed? If repairs are failing with both TTD and DU, then your drive may be in the process of failing, or it may be so badly corrupted that it can't be repaired. In the former case, you will simply have to replace the drive. In the latter, repartitioning it with Disk Utility and then reinstalling the system and all your data may bring it back to life.
Note that your first order of business regardless should be ensuring that you have a good set of backups (a minimum of two backups). See my [Mac Backup Guide|http://www.reedcorner.net/guides/backups>.

Similar Messages

Uploads failing regardless of configuration, support won't help, tech didn't show up...

I'm having issues with my own network running on Business Fios out of Pittsburgh PA. I've done all the troubleshooting I can, and it seems that even when I have a laptop connected with my static IP DIRECTLY to their ONT, uploads lock up, and reset. I've tried FTP uploads to our hosted web server, and the FTP logs show that the connection was dropped and started over again, constantly. This happens with any upload, while connected locally. Verizon can't "find anything wrong" at their end.
I spoke with support yesterday, and after being told it must be something at my end (even though I’ve bypassed all of my network by connecting the laptop to the ONT, and also tried TWO of their actiontec routers to their ONT – same situation). I was told “This is what I do for a living” and that’s that – after asking for a supervisor he agreed to send a tech to look at the ONT today between 1 and 5. No one ever showed up, I’m not surprised.
Has anyone seen behavior like this? All I can figure is a cooked ONT or a routing issue on their end, but how in the world do I convince them? I’m about 2 seconds away from jumping ship for Comcast with static IP’s since my business relies on this being a stable connection, and right now it isn’t. I’m doing a disservice to my own clients at the moment because I’m having so much trouble uploading files.
Fios is by far the best technology and it’s been running great here for 3 years – but last week something changed, and it was nothing internal.
Any suggestions?
-Matt Weaver

Download a copy of Wireshark and do a packet capture of an FTP upload (note, this will capture the userid/password of the account you're accessing so you might want to change it first and change it back when you are done -- as well as disclose your IP source address/hosting server). Then let's have a look see at what might be going on. PM me if you don't want to post it for everyone to see. Can't gaurentee a fix, but maybe we can at least figure out where things are breaking down.
Have you by chance taken this same laptop to another location (preferably a FiOS location, but a Starbucks or other open wifi spot would be OK as well) to see if it results in similar behavior? Given no other changes on the laptop, if a change of location doesn't change the behavior, then we're dealing with a laptop configuration (yes, I know it's on several laptops) vs a network problem. At a minimum it will help pinpoint the problem.

Tech Tool Deluxe 'Surface Scan Failed-'

Surface scan repeatedly failing, no recent change to iBook settings, I suspect that this problem may have been caused by m-audio software, however I believe it has been properly uninstalled. Advice?
Error message reads;
'Surface Scan Failed - 212 errors
The Surface Scan test will scan the disk for bad blocks.
Media defects cause this test to fail. You should consider backing up the device, reformatting the media, replacing the data, and then testing again.'
I am unsure as what this report is prompting me to do. What does the term 'media' mean in this context? Which data should I be trying to replace?
Please forward any tips on how to resolve this issue.
<Post Relocated by Moderator>

When I use the disk utility application the volume passes verification, is this contrary to Tech Tools or are they analyzing different elements of the drive?
Yes, different, DU is just basically checking part of the drive, where Directory info is stored & such.
Laptop drives are generally a lot shorter lived than regular drives, which now seem to last 3 to 5 tears.
Although these errors are present it doesn't seem to be effecting my day to day running of things at the moment...
There's a Train Wreck coming up ahead though, you can avoid it, or wait 'till it hits!
Not certain which iBook G4 you have, but here's some ideas on HD replacements...
http://eshop.macsales.com/MyOWC/Upgrades.cfm?sort=pop&model=198&type=DataStorage&TI=5904&shoupgrds=ShowUpgrades

Tech Tool Deluxe cannot scan Video Ram

My Tech Tool Deluxe stalls when I scan my computer. Macbook Pro. (Lion)

When I use the disk utility application the volume passes verification, is this contrary to Tech Tools or are they analyzing different elements of the drive?
Yes, different, DU is just basically checking part of the drive, where Directory info is stored & such.
Laptop drives are generally a lot shorter lived than regular drives, which now seem to last 3 to 5 tears.
Although these errors are present it doesn't seem to be effecting my day to day running of things at the moment...
There's a Train Wreck coming up ahead though, you can avoid it, or wait 'till it hits!
Not certain which iBook G4 you have, but here's some ideas on HD replacements...
http://eshop.macsales.com/MyOWC/Upgrades.cfm?sort=pop&model=198&type=DataStorage&TI=5904&shoupgrds=ShowUpgrades

Ran Disk Utility, then Tech Tool Deluxe: Help?

Below is what I got from Disk Utility, but Tech Tool Deluxe found no problem. Any input, advice or suggestions? Thanks in advance.
Verifying volume “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Incorrect block count for file 46523.emlx
(It should be 1 instead of 0)
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Volume Bit Map needs minor repair
Checking volume information.
The volume Macintosh HD needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair

Lord Brock,
You may be able to use Diskwarrior to repair your disk.
;~)

Tech tool surface scan

Is the surface scan on the tech tool important to use often? It takes so darn long. Someone told me not to bother with it. thx, sue

I suspect my drive is bad so I've been running Tech Tool Pro tests. Everything seems to pass (Disk Controller, Read Write & SMART) but now I'm running Surface Scan. I understand that this is supposed to take long but what's "long"? Mine has been running for 5 days now...I'm assuming there's something wrong. Whenever I check it, it has progressed (currently scanning block 92288 of 976773168) but at this rate, it'll take a month to complete!
Should I throw in the towel or is this what you guys mean when you say that Surface Scan takes long?
Thanks
Al

Apple Care Tech Tool disk indicates video ram failure

I have a MBP purchased in 3/08 - 2.4 with 256MB GeForce 8600M and the tech tool disc keeps telling me the video ram failed the test process. What does this mean and could this explain the pages taking so long to load in safari that have pictures and video? Safari on certain web site pages will sit there in a continuous loading position. The status bar will progress about 1 inch and never move again or load the page. I have to continuously keep reloading the page until it will finally complete the page. Even then half the pictures will not load. This started about a month ago, which is why I bought the apple care.
Thanks
Frank

It means the video RAM has failed. Take it in for service.

Internal hard drive/repair: SMART status; Disk Utility, Tech Tool & More

machine: 12" PowerBook 1.5 GHz PowerPC G4 (Aluminium) with 80GB internal HD
internal hard drive (original): Hitachi Travelstar 5K100 series HTS541080G9AT00
hard drive firmware: MB4AA5AJ
ATA version: 6
ATA standard: ATA/ATAPI-6 T13 1410D revision 3a
I have monitored the SMART status etc. of my internal drive with smartmontools for some time. Occasionally, I would see an error or a failed self-test but later testing always succeeded and things did not seem to be problematic.
At the beginning of this week, I started to see a lot of failed self-tests (though some still passed), a rising number of bad ("pending") sectors and reallocation attempts (though no reallocated sectors) and various other errors. The computer seemed to have trouble reading from the disk at times and Carbon Copy Cloner reported two I/O errors when cloning (a later clone succeeded). fsck showed errors although running fsck -fy repeatedly seemed to resolve them.
The Apple hardware tests initially reported an error (2STF/8/3:ATA-100 ata-6-Master) but I hadn't realised I should disconnect peripherals before running it so I did that and repeated the test which found no issues. I ran the extended test a total of three times with no errors.
As I continued to have problems, I booted from my clone and had Disk Utility wipe the drive by writing zeros to it. (I thought trying to get it to write everywhere would either finish the drive off or force it to reallocate the bad blocks. As I understand it, in normal use, the drive won't reallocate the blocks unless it can recover the data in the hopes of reading it at a later time.)
I then continued monitoring the disk using smartmontools. At this point, short self-tests succeed but extended self-tests "disappear". They don't fail, they simply vanish. They begin and smartctl shows the test in progress but then no error or result is logged - it is as if the test was never run. The first time I did this, I got an error saying the SMART attributes could not be read but subsequent tests do not trigger even an error. Short self-tests continue to pass.
There are now (according to SMART) zero bad ("pending") sectors but zero reallocated sectors, which seems odd. The raw read error rate fluctuates (zero one minute, many thousands a while later) although I am not sure it did not do this before.
Disk Utility claims the disk does not support SMART status even though smartctl clearly shows it does. Disk Utility claims the volume is "OK".
I ran Tech Tool Deluxe 3.04 from CD and 3.1.1 from my clone. In both cases, I ran all available tests on the drive. No problems were found.
I am seeing some problems even while booted from my clone - yesterday, the system froze completely and I had to force a shut-down by switching off the power (fsck then found a minor error but repaired it). Just before this happened, I was unable to mount a disk image and was trying to rectify the situation when the system froze. It is possible that the errors fsck corrected were implicated in the freeze, rather than caused by it, since Disk Utility found and repaired similar errors for the other two clones I have (on different partitions of my external drive - yes, I know this is sub-optimal).
Here is some current output from smartmontools:
---output: smartctl -q noserial -a disk0---
smartctl version 5.38 [powerpc-apple-darwin8.11.0] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Model Family: Hitachi Travelstar 5K100 series
Device Model: Hitachi HTS541080G9AT00
Firmware Version: MB4AA5AJ
User Capacity: 80,026,361,856 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 3a
Local Time is: Sat Jul 3 20:28:52 2010 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 645) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 55) minutes.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 RawRead_ErrorRate 0x000b 100 100 062 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 SpinUpTime 0x0007 142 142 033 Pre-fail Always - 2
4 StartStopCount 0x0012 097 097 000 Old_age Always - 5793
5 ReallocatedSectorCt 0x0033 100 100 005 Pre-fail Always - 0
7 SeekErrorRate 0x000b 100 100 067 Pre-fail Always - 0
8 SeekTimePerformance 0x0005 100 100 040 Pre-fail Offline - 0
9 PowerOnHours 0x0012 039 039 000 Old_age Always - 26720
10 SpinRetryCount 0x0013 100 100 060 Pre-fail Always - 0
12 PowerCycleCount 0x0032 098 098 000 Old_age Always - 4168
191 G-SenseErrorRate 0x000a 100 100 000 Old_age Always - 0
192 Power-OffRetractCount 0x0032 100 100 000 Old_age Always - 201877487644
193 LoadCycleCount 0x0012 001 001 000 Old_age Always - 2209599
194 Temperature_Celsius 0x0002 141 141 000 Old_age Always - 39 (Lifetime Min/Max 16/46)
196 ReallocatedEventCount 0x0032 100 100 000 Old_age Always - 194
197 CurrentPendingSector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMACRC_ErrorCount 0x000a 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
ATA Error Count: 2138 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
PoweredUpTime is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 2138 occurred at disk power-on lifetime: 26716 hours (1113 days + 4 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
10 51 00 09 4f c2 a0 Error: IDNF
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
b0 d6 01 09 4f c2 a0 00 08:30:04.500 SMART WRITE LOG
b0 d5 01 09 4f c2 a0 00 08:30:04.300 SMART READ LOG
b0 d1 00 00 4f c2 a0 00 08:30:04.000 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]
b0 d0 00 00 4f c2 a0 00 08:30:04.000 SMART READ DATA
b0 da 00 00 4f c2 a0 00 08:30:04.000 SMART RETURN STATUS
Error 2137 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:37.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
Error 2136 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 21 1f 95 98 e4 Error: UNC 33 sectors at LBA = 0x0498951f = 77108511
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
Error 2135 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 22 1e 95 98 e4 Error: UNC 34 sectors at LBA = 0x0498951e = 77108510
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
Error 2134 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
25 00 80 c0 92 98 e0 00 1d+01:30:12.100 READ DMA EXT
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBAof_firsterror
# 1 Short offline Completed without error 00% 26717 -
# 2 Short offline Completed without error 00% 26717 -
# 3 Short offline Completed without error 00% 26717 -
# 4 Short offline Completed without error 00% 26717 -
# 5 Short offline Completed without error 00% 26716 -
# 6 Short offline Completed without error 00% 26715 -
# 7 Short offline Completed without error 00% 26714 -
# 8 Short offline Completed without error 00% 26697 -
# 9 Extended offline Completed: read failure 10% 26692 75071682
#10 Short offline Completed without error 00% 26687 -
#11 Extended offline Completed: read failure 10% 26676 77108511
#12 Short offline Completed: read failure 40% 26663 296917
#13 Short offline Completed without error 00% 26657 -
#14 Short offline Completed: read failure 10% 26646 296918
#15 Short offline Completed: read failure 70% 26645 296905
#16 Short offline Completed: read failure 10% 26644 296910
#17 Short offline Completed: read failure 10% 26644 296910
#18 Short offline Completed: read failure 40% 26643 296916
#19 Short offline Completed: read failure 20% 26643 296909
#20 Extended offline Completed without error 00% 26620 -
#21 Short offline Completed without error 00% 26618 -
Warning! SMART Selective Self-Test Log Structure error: invalid SMART checksum.
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENTTESTSTATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
---end output---
Self-tests 1-8 were all run after I erased the disk. The others were run before I did so. Not listed are the extended self-tests I've started since erasing which, as I say, have simply disappeared.
The checksum error regarding the log is normal for this disk. At least, I've got that error ever since I started using smartmontools for monitoring so I assume it is normal. (I installed this version of the software in about April 2008 and have used it since.) Also, starting offline testing has never succeeded on this disk (I think I checked into this at the time but can't quite remember - this is not new, anyway).
Questions
how should I interpret all this? (Why does Disk Utility say SMART is not supported while smartctl clearly shows it is at the same time? Why do the extended tests simply vanish? Is the drive definitely dying?) I do not want to replace the disk unless I absolutely have to because I understand that replacing disks in 12" PBs is no small matter and cost is an issue. I do not want to replace the machine unless I have to because cost is an issue and, also, I really like this computer and have no idea what I would want in its place, even if expense were no obstacle.
if it isn't clear whether the drive is dying or not, is there some further strategy I can use to establish this?
if the drive is dying, is a machine of this age worth repairing and, if it is, under what circumstances is it worth doing so? For example, it might be worth doing if you can do the job yourself, but that might be quite impractical for non-expert (not to mention, inexpert) users.
if there is a hardware problem (which I obviously think is very, very probable at this point), is it definitely a dying hard drive? (I've seen people write ominous things about disk controllers etc. which I gather are more serious - or less repairable - than a "mere" dying disk.)
what questions should I be asking you and what are the answers to those questions?!
Many thanks for your patience in reading this far.
- cfr

The 12" PB internals are a bit more complex, for PB's. If you don't want to replace the hard drive yourself or pay someone to install it, you could always get an external firewire hard drive, and use it to boot from and for general usage. Would have to be firewire, since the PB won't book from a USB device. One example of what you could get is a 160GB external hard drive: http://eshop.macsales.com/item/Other%20World%20Computing/MS4U5160GB8/ . All the choices with that case are listed here: http://eshop.macsales.com/shop/firewire/on-the-go
Have you called any Apple Authorized Service Providers to see what they would charge to install a drive for you? Whether you bought it or they supplied it? You can find a local one in the US at http://www.apple.com/buy/locator/service/

Tech Tool Deluxe Volume Structure test query

Hi,
Sorry if this is elsewhere, but my searches have not supplied a definitive answer.
As part of my regular maintenance routine on my iMac (mid 2010 i7 quad core) that I purchased just before Christmas, I have run the AppleCare Tech Tool Deluxe scans at regular monthly intervals with no problems, until about a month ago.
When the program does it's stuff, all tests pass, except the volume structure one (in the window showing the image of the volume structure, it says fail! above the "icon"). The final report that Tech Tool Deluxe comes out with says everything has passed. What's going on?
Because of this, I''ve also done a surface scan in the program and it was OK, as was verifying the disk in Disk Utility from the Snow Leopard DVD. I've repaired permissions and even reformatted the Macintosh HD and done a complete reinstall of the OS (not from backup), all of which come up with the same result in Tech Tool Deluxe - volume structure fails, but final report passes.
The version of Tech Tool Deluxe I have installed from the AppleCare disc is 3.1.3, which according to Micromat is the current one, but this is from 2009.
So my question is this:
Has the updated Snow Leopard (10.6.6) changed it's volume structure slightly meaning that Tech Tool Deluxe thinks there's a problem as it's scanning, but then ignores it for the final report, or is my HDD failing?
I've not noticed any issues whatsoever with the iMac and I have both Time Machine and bootable SuperDuper backups, so I'm not worried about my data.
Would you guys recommend ignoring it for now, or should I get Diskwarrior to check it out further?
Thanks for any help, or light that can be shed on this issue.

Hi Den,
Thanks for this, I emailed them and they are giving the usual story of "this product was developed for Apple, so you'll need to speak to them".
I've bit the bullet and purchased DiskWarrior 4.3 and by installing it onto my SuperDuper backup drive, I was able to check out the iMac's internal HD.
DiskWarrior was able to find errors in file structure and permissions etc (it didn't give details) and was able to repair them. After rebooting into the internal HDD, I ran TechTool Deluxe 3.1.3 again, and this time it said that it failed the volume structure during the test and then in the final report. It tried to get me to download the repair version of the software, but the web page that opened had nothing to do with TechTool's download. As a little self test, I ignored it and ran the test again. This time, it failed during the test (as normal) and then said that it passed in the final report.
I have therefore come to the conclusion that if Disk Utility AND DiskWarrior say that it's fine, then the issue must be with TechTool Deluxe. At least it doesn't seem to be an issue with the actual drive.
I admit that I was getting suspicious of TechTool when a fresh install on a reformatted HDD said that the volume structure failed and then passed. There must be something different about the current version of Snow Leopard comared to that at the time of release of version 3.1.3 of Tech Tool Deluxe.
Thanks for all your help guys.
Obviously, if someone can prove me wrong, that would help me ascertain as to what is going on.
Message was edited by: pdscott

Tech-tool/volume

My macpro is running slow ever since I installed leopard! I checked HD w/tech-tool and was told to download the disk.
Ran disk at which point it showed discrepancies in catalogue B info and catalogue B extents. I then ran repair, at which it showed no problems.
Still slow, for a few days tech tooled again /Dev/disk1s2 came up, followed instructions to resolve those same problems as on main disk.
Still shows volume structure failed!
any help would be appreciated
Thanks Gary

Problem solved thanks to Klaus1! she runs like new now.
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417

G4 & Tech Tool Deluxe

Power Mac G4, Dual 1GHz and OS V10.4.11- When I start up the "Power On Self-Test" shows FailureType: External cache, but when I run Tech Tool Deluxe V3.1.1 it shows that every thing passes is there some conflict there or do they not test the same things? Thank you.
Larry

I would like to think everyone for their help, but it looks like I got lucky. It looked like I was going to have to buy a new processor so I figured I had nothing to loose. I removed the heatsink and then the card, I was looking for burnt wires or anything that looked odd, as far as I could tell everything was fine, I wouldn't have known if it wasn't:) I cleaned the board and made sure everything was seated, put it back together, started it up (watched for smoke) went to the System Profiler and the Diagnostics now shows the L3 Cache, maybe something was loose or just cleaning it did the trick. Thanks again.
Larry

Internal hard drive won't mount after running Tech Tools Pro 5

HELP.
We have an imac 2ghz Intel Core 2 running OS 10.6.8.
I ran Tech Tools Pro 5 to rebuild directory, optimize files, optimize volume. It ran over nightbut seemed to hang up optimizing the volume.
Now the HD doesn't mount.
I've tried a few fixes. Including running disk utility from a CD. The disk utility says the directory is okay but doesn't see the HD to verify or repair permissions.
I've tried zapping the pram and safe boot, neither of which worked.
I've been able to use the computer by booting from an external start up hd.
Oddly, I ran a Time Machine back up prior to running TTP, but for some reason the only back up I see is from 3 months ago.
Not sure why the recent back up didn't happen, but were missing some very important recent docs.
I downloaded a trial version of Stellar Pheonix Mac Data Recovery and it seems to be able to see all of the data on the main HD.
I'm wondering whether or not to spend $100 for full version to attempt to restore content of HD to an external.
If I do this, I assume I'll have to erase the HD and reinstall data from the Stellar Pheonix collection, hoping that it's all intact.
Does anyone have any other suggestions to get the HD mounted????

Hi, never "Optimize" a drive before Repairing it AND having a backup clone to boot from.
I assume I'll have to erase the HD and reinstall data from the Stellar Pheonix collection, hoping that it's all intact.
No, I don't think you want an erase at all, you want a freah external drive to recover to first off.

Problems restarting from C drive with Tech Tools 3.0.4 -OS 10.4.7

I have a TechTools CD sent to me by Apple for purchasing the protection plan. When i attempt to start up with that disk by holding C, the drive does not recognize the disk and i get the "no smoking sign" where the apple goes on the gray screen. I also have a Disk Warrior CD and it also is not recognized. I've also tried other methods of choosing both disks and neither are recognized. I've called Apple 3 times on this, and no one has been able to tell me why. They have sent me a new Tech Tools disk which still doesnt work, and now they are telling me it is a compatibility issue. What i want to know is, if it's a computability issue then is there anyone else in here who has this problem?? The lady at Apple had said she'd never heard of it so my thinking is the answer she gave me is b.s.
My mac is version 10.4.7 and my Tech Tools is version 3.0.4
HELP PLEASE??
iMac G5 iSight Mac OS X (10.4.7)
iMac G5 iSight Mac OS X (10.4.7)

But my question is, if this is a compatibility issue then why doesnt EVERYONE who bought my computer and got the TechTools disk from apple having the same problem?? I don't understand why they would send me a disk that was useless to me. Shouldn't someone know that this disk is supposedly incompatible??
I agree that it reduces the value of the TTD disk substantially, TrtlAtak.
Essentially the problem occurs because the disc contained in the Applecare package is often out of date, containing a system too old to start your computer. Sometimes the software itself is also out of date and should not be used until it has been updated. It depends partly on how long the particular package you receive has been sitting on the shelf, and partly on how long since a new version of the update has been provided.
The problem with the software occurs because Micromat often take a long time to update TechToolDeluxe for use with new systems. (As you have probably guessed, I'm not overly impressed with the TTD compnent of Applecare)
Remember there are TWO issues here, not just one. Firstly the CD has to have an appropriate operating system on it to start your computer. Secondly it has to have a version of TTD on it which is compatible with the OS on your computer.
In your case , the link to https://support.apple.com/techtooldeluxe/main?id=dl SHOULD , however, provide you with a disc which is capable of starting up your iMac G5 iSight (and with an appropriate version of TTD for use with it).
Any chance the caps lock key was down when you attempted to startup using the c key? This will prevent bootup from CD. (Its "c" that needs to be held down , not "C").
Secondly, you could try holding down the "option" key instead while you start up, with the CD in the drive. This should allow you to select which particular drive you wish to start from (the HD or the optical drive).
Thirdly, with the Disc in the drive, you could see if it appears as a "startup disc" choice whe you go to SystemPreferences / StartupDisc. If so, select it, and restart your computer.
There are other things that can prevent your Mac startingup from a CD or DVD. If you have an "open firmware" password installed on the computer, for example, it can't be started from an optical drive. Some third party keyboards also will not let you start up in this fashion.
Cheers
Rod

Help! iMac hard drive failure No Backups

I bought iMac in 2011 and worked perfectly fine until 4 days ago. The first sign was everything became so slow. Every task took about 2 minutes to finish or the mouse cursor spinning forever. Then I started reboosting the system. The problem remained. The following day, I tried to turn on the iMac. However, within 10 seconds, it shut itself down. I tried reboosting on and off for a few more times. Exactly the same thing happend. I haven't done anything to iMac. I mainly use it for surfing on Internet, listening to itune or using iphotos.
Then I realized, since I bought iMac, I never used time machine or external drive to set up the backup files. I was stupifiied that I never thought about it because I secretely believed that iMac will never have hard drive problem on me. I never even had such problems in all my precious PCs. All my files from my previous PCs are in iMac as well as saved word documents, photos, and videos. It would be the worst thing in my life if I lose all of these files including files that have sentimental values.
I already made appointment with apple store genius bar. But while anxiously waiting for the appointment, I wonder if anyone could tell me a solution to recover all my files in iMac.
Thank you!

This depends entirely on the nature of the failure or if there even has been a disk failure as opposed to a system failure.
You might try reinstalling Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If the above is not possible:
General File Recovery
If you stop using the drive it's possible to recover deleted files that have not been overwritten by using recovery software such as Data Rescue II, File Salvage or TechTool Pro. Each of the preceding come on bootable CDs to enable usage without risk of writing more data to the hard drive. Two free alternatives are Disk Drill and TestDisk. Look for them and demos at MacUpdate or CNET Downloads.
The longer the hard drive remains in use and data are written to it, the greater the risk your deleted files will be overwritten.
Also visit The XLab FAQs and read the FAQ on Data Recovery.
If the above is not possible, then you would need to send the drive to a disk recovery service such as Data Recovery by DriveSavers | All Drives, RAID, SSD & iPhones. These services are very expensive and provide no guarantee of success.

Is there an HTML help authoring tool for LV?

Ideally one tool fits all, LabView, C# and MSVC++.
I know RoboHelp is a good tool for non-LV languages, does any one know other good tools? Thanks

The standard Common User Access (CUA) states that the key F1 will open help. Unfortunatly you cannot associate this key with a help file and topic as you can in other development systems.
On windows systems the behaviour seem to be common with what I have tested with MS Outlook, MS Internet explorer, LV and my favourite Help authouring tool (HAT). All open the default topic of the help file.
On IBMs AS /400, now iSeries, F1 will open a window which depends on the field where the cursor is. On GUI system this is related to the control who has the key focus. If the cursor is outside any field a help window explaining the current screen will be opened.
LV allows you to simulate this using the event structure. Make a event case for "Key up". Look into help for scan codes and how the keys are mapped to the values in this case. This event exists for the VI and for each control/indicator. If you have detected a F1 key you can open the help file with the corresponding topic.
The other way of context sensitiv help is Shift-F1. This works different in different applications. MS Outlook will open a popup window depending on the part where the mouse cursor is. MS IE will open the default topic of the help. My HAT will change the cursor and when you click somewhere you get a corresponding popup window. LV will ignore this key. The best way LV has for that is the "Tip" or "Tip Strip".
I think that NI will not make a new property to VIs and controls containing help file information and to associate the F1 key with that properties because you can connect F1 to a control using Key Navigation. This is another method of providing help. Place a control outside the visible aera and connect it with F1 using key navigation. This way you can open a help file with a topic with the context sensitivity of the window.
Another thing I have to comment is that why will you use HTML files instead of HTML based help (Win98, this is the same help LV uses)? If you have a medium sized application you will have to be careful to deploy a lot of files (more than 30 I would expect, 1 for ech topic and two or three for the frame, navigation and table of contents). You have to take into concern various browsers (4 Versions of MS IE, some versions of Netscape, some versions of Opera) with various versions of JavaScript if you will use a dynamic table of contents. And you will loose such things like Search and Favourites. Win98-Help looks always the same because there is only one viewer installed with every Windows and there are no third party products doing some things different. The only answer I would really accept is you are not on a windows platform.
Waldemar
Waldemar
Using 7.1.1, 8.5.1, 8.6.1, 2009 on XP and RT
Don't forget to give Kudos to good answers and/or questions

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