Help! The smurf game did not give me my $25 I tried the "report a problem" it doesn't work! Help! What can I do?

Help! Someone! I can't get help from iTunes anyone else feel
Iike they got robbed? I can't get my $25 offer in the smurf game. I bought a special offer and the game didn't give me my 350 smurfberries,I tried reaching iTunes
But can't I tried the usual means but can't report my problem let alone get my money back! I need help? Anyone else had a similar problem?

Automatic downloads will only work if you turn it on before you download the app.
Are you sure that you are signed into the correct or the same ID on the iPad as you are using in iTunes on your computer. Settings>iTunes and App Stores. Check the signed in ID there.
Do you have any restrictions enabled? Settings>General>Restrictions. Installing if apps can be restricted and you might have content restrictions set as well.

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