Help! There is a problem with this windows installer package
I've tried previous fixes posted on the boards but they don't work for me.
I know the problem is coming from Apple Software Update. When I extracted the installer files and attempted to install that one, the error pops up: "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
I tried attempting the "repair" fix by going to control panel, but it was not there. I also attempted using Microsoft Fixit but I don't see any Apple Software Update as well.
Any ideas? Thank you very much!
Just in case, let's try a standalone AppleSoftwareUpdate.msi install.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)
Similar Messages
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I am trying to install iTunes on my PC (using Windows 8.1), but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." The iTunes file (64-bit) I am trying to install, is named "iTunes64Setup.exe". What seems to be the problem? Help!
Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
5, it says, "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." I have Windows XP and I need help.
After reading all these posts, one by one did not resolve my problem until I got the very end. Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
1. Stand alone upgrade to the latest Quicktime version
2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
Great work everyone who contributed! Thank you very much! -
When I try to install the itunes upgrade to my computer I get this error: There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your suppport personnel or package vendor. Can anyone help!?!?!?!
found a solution in a different discussion.. thank god.
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Every time I try to install itunes on my PC I get the following message, and I can't seem to find a solution. Any help out there?? "There is a problem with this Windows Installer package. A program required for this install to complete could not be run."
Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
When trying to install itunes the following appears. There is a problem with this windows installer package. A program for this install to complete could not be run. Contact your support personnel or package vendor. Any help?
a colleague of mine suffers from the same problem. did a quick look on the apple support pages. found many topics covering the same problem.
also saw 1 marked as correct answer... (just browse the discussion pages before you ask, this answer appearantly was sitting there from oct. 14...)
(i'm not on windows, so i can't test...)
good luck!
j.
Correct Answer by Peter Lepere on Oct 14, 2011 3:07 AM
Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter -
HELP!! Itunes wont install on Windows 7. I get an error msg. there is a problem with this windows installer package. A program required to install to complete could not be run. Contact your support personnel or package vendor. WHAT NOW?
Ok, Below is what worked for me somewhat.
Okay ... try downloading and saving a copy of the iTunesSetup.exe to your PC from the Apple website:
http://www.apple.com/itunes/download/
Now download a trial version of WinRAR:
http://www.rarlab.com/download.php
Open the iTunesSetup.exe with WinRAR, and try to run the standalone install of Apple Application Support from the AppleApplicationSupport.msi you find in there.
It works now BUT there are still problems. It is not allowing or recognizing my Cd/DVD player and i CANT burn. Looking still for this fix. -
i neen try to down load the new itunes 10.5 for windows vista but for some reason it is not working at all . this is what it show for the errors is "there is a problem with this windows installer package . a program required for this install to complete could not be run. contact your support personnel or package vendor" plz help me with this!!!!!!!
Repair your Apple software update.
Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
Start > Control Panel > Programs n Features > highlight ASU and click CHANGE then REPAIR, -
Hi. ITunes 11 dont install my pc.. Problem: "There is a problem with this windows installer package. A problem required for this install to complete could not be run. Contact your support personnel or package vendor." Please help me.
Repair your Apple software Update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU in All programs, go to control panel/
XP- add n remove Programs/highlight ASU, CHANGE then REPAIR.
Vista or Win7 - Programs n features/highlight ASU and click REPAIR -
When I try to install the latest version (10.5) of iTunes, the following message appears: "There was a problem with this Windows Installer package. A program running during installation is terminated unexpectedly." Is there somebody who can help me?thanks
I used this site and it fixed my problems. Hoping it will help with yours too
http://support.microsoft.com/mats/Program_Install_and_Uninstall -
when i run installation itunes,i see this massage "there is a problem with this windows installer package.a program required for this install to complete could not be run. contact your support personnel or package vendor."please help me for installation itunes on my pc completely.
Apparently it's an itunes issue. I just tried to update and got the same issue. Called att to activate my iphone 4s and they say they can do the swap but apple is telling them itunes is down atm. So will have to wait
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"There is a problem with this Windows Installer package. help pls!
Hello,
This is my first time using itunes! can someone help me please.
When i try to install the itunes, it prompted me a message that says
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
And i called up APPLE and they ask me to use the 6-steps uninstall mathod but i couldnt find any apple software update to uninstall so i ignore. and i tried downloading again and again but it stil doesnt works.
Can someone guide me how to install itunes?
Thank you so muchOK, so you don't have a working iTunes.
What I would like to do now is to try installing each iTunes component separately.
First uninstall the 5 iTunes programs that you have installed.
You should have iTunesSetup.exe saved in a folder on your PC, probably in the downloads folder. If not download and save it now.
Open the folder containing iTunessetup.exe with explorer.
Next open notepad and copy the following 3 lines into it.
md temp
itunessetup /extract temp
pause
Save the file as extract.bat into the same folder that contains the itunes installer.
Open the downloads folder and you should find the extract file that you saved. Double click on it and a black window will open telling you what it is doing. When its finished, press any key to continue.
You should find that a folder called temp has been created containing all the itunes msi files.
Install in this order by double clicking on them:
Apple Application Support
Bonjour
Apple Mobile Device Support
Apple Software Update
Quicktime
iTunes
If one of the installs fails, stop and post the error message in full. I am hoping that by doing this separately we will get a better error message. -
Im having a problem updating my itunes. Im able to download the setup but it keeps on giving this message: there is a problem with this windows installer package. a program required for this install this to complete could not be run. can anyone help?
Im able to download the setup but it keeps on giving this message: there is a problem with this windows installer package. a program required for this install this to complete could not be run
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
when I download the new itunes (on my pc); going through the dowload process it stop me and a window pops up and it says: (there is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.)
I have tried several times to redownload and keep getting the same message. what am I doing wrong...Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
HT1926 Help with error message (XP)? "There is a problem with this Windows Installer package."
Just trying to update my iTunes, running XP, but the install stops at the same place every time and gives me this error message:
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
What can i try?
Thanks,
JohnLet's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows
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