Help "there was a problem downloadig the software for the iphone. The network connection timed out. What to do??
Have tried downloading update for my iphone multiple times, get an error message : 'there was a problem downloading the software for the iPhone. The network connection timed out" It only took 45 mins. for the download but when it is processing the file, this is what happens. Any suggestions?
Disable your antivirus and firewall.
Similar Messages
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Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out. Make sure your network settings are correct and your network connection is active. or try again later." and next to the file it has err = -3259. I have tried this 17 times and it won't work. My iTunes is completely up to date. I have made sure that my connection is fine and I have tried turning my firewall off with no avail. This has happened to me before but usually the update will go through after 2-3 tries, never to this extent. I don't know what to do. Help!
Error -3259 is a network timeout error, usually. This article might help:
http://support.apple.com/kb/TS2799 -
After connecting with itunes phone starts update but then message comes up saying "There was aproblem downloading the software for the iphone The network connection timed out" How do I fix this problem?
Usual cause of this is security software on your computer: Firewalls & Anti-Virus software. Turn off or disable all of that stuff, try again.
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Ipod wont restore and update. network connection timed out. help!???
I restored my ipod touch 2g 8gb. I went into itunes and followed the steps. I clicked restore and update and it goes through the whole process and gets all the way to the end and it says ipod software update (processing file) then a pop up comes up telling me "there was a problem downloading the software for the ipod. the network connection timed out". i've tried it in different usb ports and i've turned off the firewalls. still nothing. does anyone have a solution for me?? i've been trying for a few days now and i've look all over the internet to fix this issue. i'm at the point i'm just annoyed so i'm posting here for help. any help would be awesome! thanks
When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
port 80
port 443
phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com
For a more complete list of ports used by Apple products see "Well known" TCP and UDP ports used by Apple software products.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer. -
Unable to check for available downloads. The network connection timed out.
I downloaded iTunes 10.1.2 last week, and attempted to upgrade some music to iTunes Plus. I'm showing 35 items in my download queue, but when I attempt to download I get a message "Unable to check for available downloads. Network connection timed out."
I e-mailed Apple Tech Support multiple times, and received their standard list of links for things to try. So far I have reinstalled iTunes, turned off my Norton Firewall, checked the program rules settings, flushed the dns cache, and unchecked the "allow simultaneous downloads" box. Still no luck.
Apple's last e-mail requested I send them my account info so they could reset my password, and check my system. I'm still waiting for that to happen.
I'd appreciate any user suggestions for this problem.Fundamentally it is an apple itunes server issue - if you have a lot of downloads the "check for downloads" request can take longer than the default windows internet connection timeout setting - which is 30 seconds on more recent versions of windows.
You can work around it though - without requiring apple to "segment" your download list, by adding a windows registry setting.
Apple re-enabled my downloads after I was burgled and then I was stuck - my "check for downloads" was always timing out - and the support guy had no clue - so I went digging, and found a a microsoft article here http://support.microsoft.com/kb/181050 which tells you how to change change that default timout value by adding a registry setting. Besides adding the ReceiveTimeout setting detailed on that page - I also changed the KeepAliveTimeout - just in case.
HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ReceiveTimeout
which I set to 180000 milliseconds (3 mins)
HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\KeepAliveTimeout
which I set to 181000 milliseconds (3 mins and 1 second)
Use regedit to make the change - both settings are DWORDS with decimal values. You'll need to restart your PC to apply the change.
After the change and restart and one initial failed attempt the request for downloads worked - when the apple itunes server responded after 2 minutes !! -
When I click on the itunes store this message appears."Itunes could not connect to the Itunes store. The network connection timed out". what am I doing wrong?
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
"There was a problem downloading the software fot the iphone. The network connection timed out."
there's no pblm with my connection but this error keeps on showing,
what to do? please help....Stop with the silly and pointless fonts.
A simple search of the forums for the actual error would have revealed the resolution.
Temporarily disable all security software on the computer. -
I am trying to update to iOS5 on my iPad 2, but after the download completes, and file processing starts, I get an error message "There was a problem downloading the software ... the network connection timed out." Diagnostic tests check out OK. Any suggestions?
Temporarily disable your firewall and security software and see if that helps.
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There was a problem downloading the software for the ipod. Network connection timed out
There was a problem downloading the software for the ipod. Network connection timed out. This is for the latest ios for the iPod touch. Already walked through the steps to validate that all settings were correct with the firewall, Windows defender has been disabled. This has not been an issue with previous ios updates. Not sure what the issue here is.
Hi,
You might have to place your iPod in Recovery Mode: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird--- -
I am trying to update my iPod touch & keep getting this error message: There was a problem downloading the software for the iPod. The network connection timed out. Make sure your network settings are correct and your network connection is active. Help!
Temporarily disable or turn off your Firewall and Anti-Virus software and try the download again.
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I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?
Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley -
every time i try to update my ipod to the latest version of ipod software i keep gettint the error message "there was a problem downloading ipod software. The network connection timed out"
Most of the times your security software is the cause for the network time out: iTunes for Windows: Troubleshooting security software issues
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Hi
I am trying to restore my iphone 4 iOS 5.1.1 uding itunes the latest version update. but always I am disconnected in the mid of the process sometimes an getting the message :
There was a problem downloading the software for the iphone "moh" The Network connection timed out.
make sure your network setting are correct and your network connection is active or try again later.
I have Internet speed of 12MB. and have changed different USB cables and laptop with Intel Core i5 .
Is there any one has any idea???i tried itunes in different computers and itunes recently installed .
the issue that the restore never completed always freeze in the middle and giving the above note.
There was a problem downloading the software for the iphone "moh" The Network connection timed out.
make sure your network setting are correct and your network connection is active or try again later.
Is there a way to refresh the restoring update in itunes ???
in case they proxy or Antivirus issue it suppose not not to start the restoring process at all Is not ???
but in my case always start as normal then freez ........
any other suggestion -
im getting the error message: there was a problem downloading the software for the update Iphone. The network connection timed out. I have been trying to update for 2 days now.
Disable your firewall and antivirus while you download.
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