Help! Time Capsule set up help: Airport Utility not cooperating

Hi Everyone,
I'm desperate for help with this issue. I have a Time Capsule, Base Station and Airport Express (all previous generation)at different points throughout the house. At first the issue was with the base station that refused to find my network so I called the helpdesk and got it fixed and all was well until the next day when the Time Capsule and Airport Express began to malfunction.
While everything connected to the network fine, our iphones couldn't find the network while downstairs. I tried to fix the issue but then I realized that while the base station wireless mode said 'extend network' the time capsule and airport express wireless mode said 'join network.'
I believed I overdid it on hitting the time capsule's reset button for a soft reset one too many times and now the slow flicker amber light will not steady itself or move to green and the computer is unable to successfully attach itself to our network. I've tried to restore the factory default settings but this only results in an error message 'there was an error trying to detect apple wireless devices, make sure network connection is valid and try again.'
All computers and phones have been updated with current firmwares etc. At this point, I'm stressed because I rely heavily on the internet for school and research and I don't know what else to do. Should I do a hard reset or just contact apple support?
Thanks,
Michelle

Trinifoto wrote:
I have a Time Capsule, Base Station and Airport Express
Welcome to Apple's discussion groups.
Please identify the "Base Station". Do you mean an AirPort Extreme Base Station? Are all those 802.11n-capable devices?
the base station wireless mode said 'extend network' the time capsule and airport express wireless mode said 'join network.'
That suggests to me that none of those devices is your "primary" router. If that's the case, what is the brand and model of the device that's connected to your Internet feed or Internet modem?
I believed I overdid it on hitting the time capsule's reset button for a soft reset one too many times and now the slow flicker amber light will not steady itself or move to green and the computer is unable to successfully attach itself to our network.
What does AirPort Utility say about the status of the Time Capsule? (If you have trouble connecting to the Time Capsule with AirPort Utility, try plugging an Ethernet cable from a LAN port of the Time Capsule to the Ethernet port of your MacBook Pro.)
I've tried to restore the factory default settings but this only results in an error message 'there was an error trying to detect apple wireless devices, make sure network connection is valid and try again.'
Did you do that reset by holding in the reset button until the status light flashed rapidly several times? Normally after a reset, you have to select the network for that device (usually named in the form "Apple Network xxxxxx") for AirPort Utility to "see" it. That's why an Ethernet cable can be useful.

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Just did firm ware update on time capsule an now my airport express not connected do to air port utilities doesn't support base station ??

just did firm ware update on time capsule an now my airport express not connected do to air port utilities doesn't support base station ?

mickair wrote:
I have been experiencing some networking problems
Welcome to Apple's discussion groups.
I have the latest Time Capsule ("TC"), an old Airport Extreme Base Station ("AEBS") bought in 2007 and 2 Airport Expresses, one bought in 3 months ago ("AE-Alpha") and the other bought back in 2007 ("AE-Beta"). All of them have been updated with the latest firmware.
Based on those dates, the AirPort Extreme is probably flat (as opposed to dome-shaped), making it 802.11n-capable. The Newer AirPort Express is probably an 802.11n-capable model A1264, while the older one is probably a model A1084 or A1088.
I use {the TC's} DHCP function ... to avoid unauthorized use.
This a discussion for another thread, but that's not what DHCP is for.
The wireless setting for it is to participate as WDS Main, but after reading various posts, it seems WDS is a bad idea
With that older AirPort Express you're stuck with WDS unless you decide to replace it with a newer model.
The AEBS is currently setup as being a WDS Relay at the moment
Why a relay? That's only needed if there's another base station "beyond" it that is configured to depend on it.
Since the AEBS is connected to the TC via Ethernet, you should probably configure it as a "roaming network":
http://discussions.apple.com/thread.jspa?threadID=2273124
{The AE-Alpha} connects fine as WDS remote at the moment
I don't have any experience with mixed WDS and non-WDS networks, but since it's 802.11n-capable, you may be able to configure it to "extend" the network of the TC rather than as WDS. Look for a setting on the TC to "Allow this network to be extended".
Physical location:
AEBS in one end, TC and AE-Alpha in the middle while AE-Beta on the other end.
A device such as "AE-Beta" that's supposed to extend a network shouldn't be "at the end" but should be half way between the central base station and the clients that need an extended network.

Please help - Time Capsule Set up problems

I bought a Time Capsule almost a year ago at the same time as my iMac, but have only tried to set it up in the last 3 weeks (so its the 6"x6"x1" version). I followed the set up instructions numerous times but kept getting an error message in Airport Utility. I rebooted my broadband and tried the factory reset of the TC.
Eventually I contacted Apple and after repeating everything whilst they were on the phone, they made an appointment for me at the Genius Bar to have the TC checked over. The Apple rep was able to access the TC using the internal Apple network and a normal port but had the same problem I did using the WAN connection so deemed the item faulty and replaced it.
My new TC is exactly the same and this time Apple advised me to ask my BB provider if there were any firmware updates required or reasons why I would be having problems. They also checked that I had the latest iMac software and Airport Utility. BT (my BB provider) went through a series of tests and concluded that my BT Home Hub 3 was faulty and have replaced it.
So now I have a new Home Hub 3 and another new TC and I've still got the same problem. I only want to use the TC for backing up my iMac with Time Machine but Id like to do it wirelessely. Can someone please tell me what I should do next as I can't believe its still down to faulty products.

I have just been watching Internet traffic on my McAfee security software on my BB and it shows that my router and TC both have a green light for access through the firewall, until Airport Utility gets to the point in its routine where it shows 'joining to the TC' and then my router loses access to the Internet and gets a red light as connection lost. Is that normal, and/or does it help diagnose what the problem might be?

Time Capsule set up help for windows user

I have Windows-xp pro desktop and Linksys WRT54G wireless router, nintendo Wii & i phone both are connected to this router, I need advice on best possible setup for Time Capsule to print wirelessley and maximize my wireless range for wii & iphone. Kindly help me for best possible setup for me.

Since neither your iPhone nor your Wii support 802.11n, neither device will see a significant improvement in range with use of the Time Capsule compared to your existing Linksys WRT54G. The significantly increased range you can get with the Time Capsule is really only achieved when an n-capable wireless client connects to it.
To keep things simple, just configure your Time Capsule for "bridge mode" using the Airport Utility (click Manual Setup, Internet button, Connection sharing drop down box). Then cable one of the Time Capsule ethernet ports to a spare port on your Linksys router. Eventually, when you get n-capable wireless hardware, you can set them up to connect via the Time Capsule. All your b/g wireless clients can connect via the Linksys router. Irrespective of which device they connect to, all of them will be able to access the Time Capsule hard drive and attached printer.

Time capsule set up help

hi there
i have one pc, 2 macs, apple tv, 2 time caspsule, and ipad
i would like to have my time capsule setup so i can download all my music onto it and movies, i would like itunes to automatically update my itunes, is it possble, if so is it possible to download from any computer.
i also have a sonos system which i would like to conect my time capsule to.
is that possible.
do i need airport express to stream music or can i use the time capsule for the same thing
many thanks

Since neither your iPhone nor your Wii support 802.11n, neither device will see a significant improvement in range with use of the Time Capsule compared to your existing Linksys WRT54G. The significantly increased range you can get with the Time Capsule is really only achieved when an n-capable wireless client connects to it.
To keep things simple, just configure your Time Capsule for "bridge mode" using the Airport Utility (click Manual Setup, Internet button, Connection sharing drop down box). Then cable one of the Time Capsule ethernet ports to a spare port on your Linksys router. Eventually, when you get n-capable wireless hardware, you can set them up to connect via the Time Capsule. All your b/g wireless clients can connect via the Linksys router. Irrespective of which device they connect to, all of them will be able to access the Time Capsule hard drive and attached printer.

NAT firewall in Time Capsule and config via AirPort Utility

I just checked the firewall on my Time Capsule via http://www.grc.com/ and it failed on the "All Service Ports" test with "Stealth" on the following ports:
135/epmap : DCE end point resolution
139/netbios-ssn : NetBIOS Session Service
445/microsoft-ds : Microsoft Directory Service
593/http-rpc-epmap : HTTP RPC Ep Map
I'm sure this isn't a major security violation but having looked at AirPort Utility v 5.3.2 (Under; Advanced --> Port Mapping/IPv6) I can't see any useful options to increase the security of the firewall by blocking the above ports.
Having looked at the help page for AirPort Utility: "Customizing the IPv6 firewall" I'm confused because it refers to a "IPv6 Firewall" tab under the advanced settings in AirPort Utility that does not appear on my screen (i.e. 'Allow Teredo tunnels' etc).
Has anyone managed to setup Time Capsule so that it passes the above 'Shields Up' test? I'd be interested if they could post some instructions here.

Hi, I don't think you read my post properly. I'm not asking for 'stealthing' support. I'm complaining about the fact that the Time Capsule fails security tests when the ports I list are probed.
It's possible that I did ... and if so, I apologize. I assumed that when you stated "... it failed on the "All Service Ports" test with "Stealth"", you were referring to the desired outcome to have the Time Capsule respond with a status of "Stealth" for all ports tested.
Note that all the other ports that I've not listed passed the test (Time Capsule did not respond to probes) and I just want to configure the same behavior for these failing ports.
Again, if you want the Time Capsule to respond to the GRC tests with "Stealth" this may not be achievable. The AirPorts do not have an option to close individual ports or control their status when responding to tests like these that I'm aware of ... at least not natively through the AirPort Utility.
You may find the following blog an interesting read: Just how important is it to be stealthy on the 'Net?. I offer it only as an alternate opinion to GRC's stance on the topic.

Time Capsule Connectivity Problem with Airport Utility and Mavericks

I have a Time Capsule from 2011 which worked perfectly with my IMac and Airport Utility 5.6.1 but since the upgrade to Mavericks, I cannot get it to work with Airport Utility. Any help much appreciated. Thanks.

When you say.....
I cannot get it to work with AirPort Utility....
What does not work? Can you open up AirPort Utility and take us through the steps? What happens after each step?

Loaded Mountain Lion and time capsule no longer works, airport utility can't be configured, back ups have stopped, sparse bundle in use errors occur, what a mess!!!!

Should Airport Utility now be defunct for my time capsule because I have upgraded OS to Mountain Lion? I have tried every fix I can think of but AU will not set up. I'm also getting repeated time machine back up failures and now I have a new "sparsebundleinuse" error which is totally useless to me, I have no idea what a sparse bundle is, I have no idea what it's suddenly being used by and there's no information to say what to do about it. Apple is killing me here!!!

I've tried to but on the install for Airport Utility 6, after the download I get through the introduction then the license then I get "airport utility can't be installed on this disk. The version of Mac OS X on this volume is not supported" and that's it, no more options!?

Since latest update to airport extreme im getting 10 unknown base station and time capsule items showing in airport utility as a network. when able to "forget" them they initially drop off but soon return. how do i get them deleted and stay that way

since latest update to airport extreme im getting 10 unknown base stations and time caps showing up as though they are a part of my network. sometimes i can "forget" them and they will disappear initially but soon return. i need and want only my connection inside my home . any ideas. i have done a factory reset and set up a new network but they continue to show up.

I'm not convinced that the problem lies in Airport Utility. This same thing was happening to me, nearly exactly as you describe it. The thing is that with me, the problems clearly started when I updated the firmware in my Airport Express (n). That's when all the wacky stuff started happening. Sometimes it would show up in AU, sometimes it didn't and even if it didn't, I could still access the internet through it.
But as you said, the problems got really bad when another Express (b/g) was put on the network with it. Even when it did work, the (b/g) would make it impossibly slow.
You know more about this than me, and clearly have more patience if you've restarted the network fifty times. I gave up at about ten.
In any case, your solution is more of a work around and if you're still having that slow connection problem, I'm not sure you've got it. But thanks for your reporting of this. At least I know I'm not crazy.

Can't get Time Capsule to appear in AirPort Utility

Have been mucking with my new Time Capsule and somewhere during that process have done something which is preventing Time Capsule from appearing in my AirPort utility which is frustrating as **** cause now I can't change any of its settings.
I'm within range. Have attempted to connect via wireless and ethernet. Have turned on and off several times. Have reset it with the pin hole at the back.
The wireless network it is currently configured to host will appear after a reset in my wireless menu. But will still not appear in AirPort utility.
How do I get Time Capsule to re appear in AirPort utility so that I can properly configure it.

Have you followed the steps on page 30 of your TC Setup Guide?
Did you do a factory reset?

Why did I see many airport and time capsule devices in iPhones AirPort Utility?

I had this problem with my Airport utility that I saw three devices(an AirPort Express and Time Capsule and my own AiPort Express) in my airport utility for iPhone. Were they connected to my wifi network which was created by my own AirPort Express? There were two devices that I think shouldn't have been there. I changed my AirPort Express from bridge mode to DHCP and NAT. Those two other devices disappeared. Could other people somehow have used my wifi network and extended it? It was password protected.

I had this problem with my Airport utility that I saw three devices(an AirPort Express and Time Capsule and my own AiPort Express) in my airport utility for iPhone. Were they connected to my wifi network which was created by my own AirPort Express? There were two devices that I think shouldn't have been there. I changed my AirPort Express from bridge mode to DHCP and NAT. Those two other devices disappeared. Could other people somehow have used my wifi network and extended it? It was password protected.

Time Capsule set up OK but will not print.

Time capsule originally set up with print cable to iMac. Now, I've moved print cable to Time Capsule, but cannot find way to get it to print. What is required to get Time Capsule to print with the print cable hooked up to the Time Capsule USB port?

I had this problem with my Time Machine drive very recently. I wasn't using a Time Capsule but it sounds exactly like my problem.
Time Machine would backup to my external drive with no problems but every time I wanted to go into the program, it would freeze. It would be fine in the current time, (when you first enter Time Machine) but if I tried to go back in time, the animation would happen, but I wouldn't be able to click on anything in the finder Window. The only way to get out of it was, as you said, to press Apple, Option and Escape.
The way I solved this was to use Disk Utility on my external drive. I had tried before but when I clicked on verify or repair disk it just sat there for ages doing nothing. What you need to do is select the Time Capsule drive in Disk Utility and then do a repair on it.
Warning though, it will take about an hour to complete. It took probably about 20 minutes for mine to even start repairing. But it does work, I did it on mine and now Time Machine is fully working again.
Hope this helps
Chris

Please help me with Time Capsule Set up for guest wifi?

I am just setting up TimeCapsule
I need help setting up guest wifi.
I show I have a workgroup ht is that?

You enable the Guest Network feature on your Time Capsule by using the AirPort Utility.
For v6.x: AirPort Utility > Select your AirPort base station > Edit > Wireless tab > Enable Guest Network

HT1178 I have purchased a Time Capsule 2TB recently, and I have not been able to complete the initial setup.

I have recently purchased a Time Capsule 2 TB. I have connected it to my BT Infinity Hub via ehternet cable. After connection, the orange continues to flash.
The capsule shows both an IP address and a LAN IP address. It also indicates that its network is Iain's Wi-Fi Network (setup by default).
the Capsule has a couple of messages as follows:
1. Double NAT - This Airport base station (Capsule) has a private IP address on ethernet WAN port, using NAT. It suggests changing setting from DHCP and NAT to bridge mode.
2. Setup over WAN - This Airport base station (capsule) is setup over ethernet WAN port, which decreases network security.
I have tried a soft reset, but nothing has changed and I do not know what changes I need to make to allow the capsule to complete its setup.
I would appreciate an expert opinion on what I need to do to fix the Time Capsule setup.

Please open AirPort Utility and click on the Time Capsule icon
Click Edit in the small box that appears
Click the Wireless tab at the top of the next window and change the Network Mode to "Off"
Now click the Network tab at the top of the window
Make sure that the setting for Router Mode is Off (Bridge Mode)
Click Update to save the settings
You should have a green light in about 30 seconds. All is well now.

Time Capsule - Internet and Printer Fine - Disk Not Available

I have a 1 TB Time Capsule with an external drive and printer connected to it. Internet access works fine as does the printer. From time to time, I cannot connect to the Time Capsule disk or the external disk. I also cannot connect to the time capsule itself using the Airport Utility. If I unplug and restart the Time Capsule, everything is accessible and works fine. Then, a day or two later, I cannot connect.
Any ideas welcome!
Thanks... JRMjr

I have consistantly had this problem.
Time Machine could not complete the backup.
The backup disk could not be found.
Make sure the backup disk is connected or open the Time Machine preferences to select a different backup disk.
If I unplug it and plug it back in it will probably work, although I have had to totally start from scratch a couple times to get it working.
Is this a DHCP issue or how can I avoid this in the future?
Thanks,

Help! Time Capsule set up help: Airport Utility not cooperating

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