Help to add new mail with personal domain.tld

Dear Sirs ,
following we hereby state that we have a little problem on blackbbery we use . when planting a personal domain email .
we did not find a lot of options , such as setting and other ports .
that there is only :
email address: [email protected]
password : password - user - mail
we 've completely fill out the form that must be filled on top , but always considered wrong . and when we see the custom options that contain only :
server address : mail.mydomain.tld
Username : [email protected]
there are no other options such as ports and others .
and each of us filled in accordance with the request, always considered wrong and asked for mydoamin.tld contacted .
Please explain how so we can plant mydomain.tld email on blackberry OS7 and OS6 and OS5 .
please note we managed to grow on blackberry os10 . highly unlikely we force them below the os users to exchange the device os10 because of financial reasons is not allowed .
thank you

When creating an email account, you should find the link to "Advanced Options" at the base of the screen.
If not, see this:
Article ID: KB31575 BlackBerry smartphone has no option for Internet Mail Account in Email Setup Application
Article ID: KB15499 How to set up a BlackBerry Internet Service email address from the BlackBerry smartphone
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Process: Mail [320]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
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Report Version: 6
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Exception Codes: 0x0000000000000000, 0x0000000000000000
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Thread 19 Crashed:
0 libSystem.B.dylib 0x935a647a __kill + 10
1 libSystem.B.dylib 0x9361d782 raise + 26
2 libSystem.B.dylib 0x9362cd3f abort + 73
3 com.apple.MessageFramework 0x0046b8ce sqlite3_traceCallback + 0
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6 com.apple.MessageFramework 0x003e8803 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:flagsToSet:forMove:er ror:] + 92
7 com.apple.MessageFramework 0x00386090 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:flagsToSet:forMove:] + 85
8 com.apple.MessageFramework 0x00386035 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:flagsToSet:] + 77
9 com.apple.MessageFramework 0x00385fe2 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:] + 70
10 com.apple.MessageFramework 0x00385f96 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:] + 63
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18 com.apple.Foundation 0x9393804d -[NSThread main] + 45
19 com.apple.Foundation 0x93937bf4 _NSThread__main_ + 308
20 libSystem.B.dylib 0x93569075 pthreadstart + 321
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Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 3.1 (914)
Build Info: Mail-9140000~1
Code Type: X86 (Native)
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Date/Time: 2008-02-10 09:36:19.146 +0100
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 17
Thread 17 Crashed:
0 libSystem.B.dylib 0x9361967e _semwait_signalnocancel + 10
1 libSystem.B.dylib 0x9360b547 usleep$NOCANCEL$UNIX2003 + 61
2 libSystem.B.dylib 0x9362cd4b abort + 85
3 com.apple.MessageFramework 0x0046b8ce sqlite3_traceCallback + 0
4 com.apple.MessageFramework 0x003631ba +[Library insertOrUpdateMessages:withMailbox:fetchBodies:isInitialImport:oldMessagesByNew Message:remoteIDs:newDocumentIDs:setFlags:clearFlags:messageFlagsForMessages:cop yFiles:progressDelegate:updateRowIDs:] + 2261
5 com.apple.MessageFramework 0x00466efe -[LibraryStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:newDocumentIDsByOld:f lagsToSet:forMove:error:] + 767
6 com.apple.MessageFramework 0x003e8803 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:flagsToSet:forMove:er ror:] + 92
7 com.apple.MessageFramework 0x00386090 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:flagsToSet:forMove:] + 85
8 com.apple.MessageFramework 0x00386035 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:flagsToSet:] + 77
9 com.apple.MessageFramework 0x00385fe2 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:newMessages:] + 70
10 com.apple.MessageFramework 0x00385f96 -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:] + 63
11 com.apple.MessageFramework 0x00385f51 -[MessageStore appendMessages:unsuccessfulOnes:] + 56
12 com.apple.MessageFramework 0x00360330 -[MessageStore finishRoutingMessages:routed:] + 388
13 com.apple.MessageFramework 0x003edcf6 -[MessageRouter routeQueuedMessages] + 953
14 com.apple.CoreFoundation 0x938d7b9d _invoking__ + 29
15 com.apple.CoreFoundation 0x938d7588 -[NSInvocation invoke] + 136
16 com.apple.MessageFramework 0x003d0a05 -[MonitoredInvocation invoke] + 409
17 com.apple.MessageFramework 0x003d18c7 +[WorkerThread _execute:] + 144
18 com.apple.Foundation 0x9393804d -[NSThread main] + 45
19 com.apple.Foundation 0x93937bf4 _NSThread__main_ + 308
20 libSystem.B.dylib 0x93569075 pthreadstart + 321
21 libSystem.B.dylib 0x93568f32 thread_start + 34
Thread 17 crashed with X86 Thread State (32-bit):
eax: 0x0000003c ebx: 0x936191cf ecx: 0xb04520ac edx: 0x9361967e
edi: 0xa0499f00 esi: 0xb0452108 ebp: 0xb04520e8 esp: 0xb04520ac
ss: 0x0000001f efl: 0x00000247 eip: 0x9361967e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x20496050
Thanks, hope someone can help me out with what to do.
Cheers Nikolaj
Message was edited by: nsode

Hello Barry
Thanks for your reply, it did the trick, in a weird sort of way:
After deleting the mail preference file as you suggested, I could check for new mail messages without Mail.app crashing all over the place.
However all my accounts and the messages in them was gone. Okay, one problem solved and new one created.
Solution: Reinstalling my wifes and my own mail accounts and reimporting all the messages from the backup. Sounds boring right?
So I threw caution to the wind and replaced the new preference file with the old one that I had kept in the (disabled) folder. Thinking that it was an easily reversible step.
And it ruddy worked! Now I can again check for new mail messages and I have the old mail accounts intact. The logic of this however escapes me.
The morale: Its a weird world sometimes;-)
Thanks again for your help, it is much appreciated.
cheers Nikolaj

Help to add new mail with personal domain.tld

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