HELP! Torch 9810 frozen during update

Help please.
My blackberry froze during the backup process in the software update.
It's been stuck on 19% for the last 2.5 hours.
please someone help!
Solved!
Go to Solution.

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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October 2011 I bought a BlackBerry Torch 9810 via company Belsimpel, Grote Markt 8A, 9712 HT Groningen in the Netherlands. Phone +31 50 3188540.
Directly I got problems to connect to the RIM server. After three months with a lot of communication and sending the device twice I received a new device.
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for the device before I was able to start a function. End October my Torch was Frozen. It got stuck into the startup screen. I send it to a recommended, by Belsimpel, repair center in the Netherlands, Dynafix. After three week waiting I got my phone back. It was working perfect for three weeks. 23 November the device crashed again. I send it again back to the repair company Dynafix on advise of my retailer Belsimpel. Last saterday, the first of December, I received my device unrepaired back. The message was: Dynafix is not authorized to repair devices with PRD code 40099-033.
So, I pay for a two year subscription and now I have a broken phone and no one helps me further. I am angry and hate my Torch 9810. Are you able to help me or have I also abandon the BLACKBERRY dream? Two years warranty was promised, but where to get it?

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Go to Solution.

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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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I doubt her carrier will do anything as she does not own it anymore.
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Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

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- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

HELP! Torch 9810 frozen during update

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