Help--Touch 3g  not working on new computer, "device malfunction"

I'm posting for my daughter, away at college and totally at a loss.
Her 3rd gen iPod touch was working fine her at home on her 10 yr old Sony Vaio with WinXP SP2.  Her itunes on that computer is Version  10.1--I just checked.
She is now at college and has connected her Touch to a brand new Dell computer (which is running WinXP SP3 @ daughter's request) which has iTunes v. 10.5.3 installed.  A meesage comes up that the "device has mafunctioned...USB..."  So she tried all 7 USB slots on her tower, and nothing changed.  We know the USB drives work fine for other hardware.  Tried a different connector cord, with no luck.  Up until this point she had been charging her Touch with a wall charger; she hasn't synced orupdated for ages.  She did connect her Touch to a friend's Macbook last Thanksgiving and downloaded a few songs onto her Touch.
Any suggestions?  We do have a warranty on the Touch, but not sure if that's the issue.  Is there a checklist of what to do first, second, third, etc. to diagnose?

Hi ,
Have you tried to reset the network settings as below:
Note: Resetting the network settings will clear all WiFi passwords and refresh device network connections.
From the home screen, tap Settings.
Scroll down to, then tap General.
Scroll down to, then tap Reset.
Tap Reset Network Settings.
Tap Reset Network Settings to confirm.
Note: If a security code is enabled, this will need to be entered between steps 4 and 5.
Is the phone EE branded also?
Thanks.

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