HELP! Track pad and key pad not working at all!!!

My phone was working fine and then I woke up to not being able to use the track pad and keyboard. It was stuck on password sign in and when I plugged the phone in woke automatically go to bedside mode. Spent hours on the phone with my carrier just to make it worse. ANY ideas???

Hi and Welcome to the Community!
So that we can avoid redundancy, please list exactly everything that your carrier had you do, and the specific results of each thing...
I'm a bit surprised that they fobbed you off, though...you see, you pay them for 100% of your service and 100% of your formal support. Right now, they seem to be delivering neither to you...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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