HELP Treo 680 resets after hotsync

I have been using my treo for over a year. All of a sudden my treo resets after a hot sync. I did a hard reset and it is still doing same thing. Any idea what I can try now? Thanks
Post relates to: Treo 680 (AT&T)

Hello!
On top of a hard reset, go into your userfolder and locate the Backup folder, CardInst folder, Install folder, and Quick Install folder. Rename the backup folder and delete those install folders. Then set your Calendar, Contacts, Tasks, and Memos conduit to Desktop Overwrites Handheld and rehotsync.
Or for something a little more simpler, just hard reset the phone and hotsync to a new test user rather than the original to see if the issue replicates. Yea there will be no data but its a test to see if its the data or Palm software the issue. Keep me posted.
Post relates to: Treo 650 (Unlocked GSM)

Similar Messages

Why does VersaMail cause system reset after HotSync?

On a clean factory default setup Treo 650, I can set up one account -- my SprintPCS account -- on VersaMail and successfully use VersaMail to download and send emails. After a HotSync with my Outlook Calendar, Contacts, Memos and Tasks, I see the following errors in my sync log. Then, when I attempt to launch VersaMail, the 650 always immediately performs a system reset.
Error loading preferences for account '': An error occured while attempting to retrieve data from the device.
Error loading preferences for account '': An error occured while attempting to retrieve data from the device.
Error loading preferences for account '': An error occured while attempting to retrieve data from the device.
Error loading preferences for account '': An error occured while attempting to retrieve data from the device.
Error loading preferences for account '': An error occured while attempting to retrieve data from the device.
Error loading preferences for account '': An error occured while attempting to retrieve data from the device.
Error loading preferences for account '': An error occured while attempting to retrieve data from the device.
Error loading preferences for account 'SprintPCS': An error occured while attempting to retrieve data from the device.
OK VersaMail with 8 message(s)
Thanks in advance for help on this, PalmOne. SprintPCS technical support has absolutely no experience as yet on this sort of problem. I was on the line for over an hour covering the same ground I had before calling them. Because this is related to two PalmOne software products -- HotSync and VersaMail, I figure you guys would have a better idea where to start troubleshooting and ultimately resolving this.
Thanks again!
Post relates to: Treo 650 (Sprint)

let's see... digging back into the memory banks here...
I think I went to www.palmgear.com, and searched for filez, and found it there. to be more specific about your question, though, are you asking how to install files to palm in general (i doubt that just from reading your thread), or rather how to find the filez file in the first place?
for ease, anyway, here's the URL for filez
http://www.palmgear.com/index.cfm?fuseaction=software.showsoftware&PartnerREF=&siteid=1&prodID=9992
strange, too - and you might watch out for this if you have agendus installed on your treo - now when i click on the calendar button next to the phone button, the palm does a soft reset - VERY annoying. I haven't gone through the trouble of finding a fix for that one yet, but will search one of these days...

Palm treo 680 will not hotsync

I have a new windows 8 laptop. after attempting several hotsyncs with several different phones (all 680s) and using several different cables, i get the same connection failure prompt

Welcome to the HP Support Community!
Have you installed the Aceeca drivers also?
See the sticky thread at the top of this section entitled "64 bit Windows USB drivers for Palm Desktop" for instructions.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Fatal Alert memorymgr.c, line:3751,free handle after hotsync

I have just reloaded my palm software and now I keep getting fatal alert memorymgr.c, line:3751,free handle after I hotsync. which is causing me to soft reset after hotsyncing.
I deleted add-it and reloaded, did the same with documents to go and yet I'm still having the error - Any ideas????!!!
Thanks....
Post relates to: Tungsten E2

- try to do a hard reset on the hh..
- look for your BACKUP folder and rename it to lets say, BACKUP1...backup folder is located at C: <program files <palm < USERNAME <backup....
- hotsync again..
hope it will solve your problem...

Treo 680 on Vista - Sync trouble when changing from Beta to new system! Help!

I have had my Treo 680 for about a year now. When I got it I found that the wonderful people at Palm never configured it to ruhn on Vista which had already been around for about 2 years at the time. Consequently, I never could use all the features ( certain media, etc.) because I had to run the Beta system. Additionally, the people at Palm told me when I called last year that the error messages I get after syncing were just something I'd have to get used to.
Fast forward to today. I go to the Palm site and I see that Beta has been replaced by a system that works with Vista. As I write this right now, I am in the process of syncing and it is stuck on " sycronizing Date Book". I have already tried reinstalling the new Vista version and re syncing again. What should I do to get this thing to work. For five cents, I'd go buy a new G phone from T Mobile and just switch over via importing data to Outlook which I currently don't use and the be done with Palm, ... but I can't even do that because I can't sync the Palm unit anymore with my PC!!! Any help is appreciated.
Post relates to: Treo 680 (Unlocked GSM)

DbFixIt is a database scan and repair program that can be found by doing a google seach and clicking on the first result that appears. It's made by Pimlico and after you down load the trial. You'll need to install it to the device. Unzip it and then double click the .prc file. You should get a message that it will be install during the next sync. Then you need to disable the Calendar conduit. Right click the hotsync icon just the the left of your computer clock. Goto settings, the Applications. Locate Datebook or Calendar (Or both) And uncheck them.
Then try to sync. This will install the program on the device if the sync completes. Locate the program on the 680 and open it. Once it opens click the top left hand corner and select Delete Calendar blobs. Once that's done you can run the Easy scan, it should tell you what calendar events are 'bad'. Then you can fix them manually. If you want to program to fix them automatically then you'll need to buy it.
Post relates to: None

Problems with Treo 680 hotsync with exchange server with Outlook conduits

I have a Treo 680 set to sync with my companies exhange server for e-mail and calendar.
When the phone is docked, it will not perform any synching if I try to use the Hotsync feature. It says that it syncs and doesn't give any errors during the Hotsync, but it doesn't actually sync anything.
The phone will sync wirelessly, though, and after several tries. If I go to sync calendar, it gives an error:
"There was a problem syncing events. There was a problem synchronizing with the server. Please select the Sync button to try again."
When I try to sync again it gives another message:
"There was a problem syncing with the Exchange ActiveSync server. Your next sync will take a little longer than usual. Do you want to sync now?"
And if I select "Yes" it will sync wirelessly. It receives all the items and does sync the calendar, but gives an error message:
"There was a problem syncing events." and if I click the details it says:
"AirSAMStateMachine.c 1814 6 Server rejected device Add Status:6"
But, it does appear to have synced all the calendar items correctly.
Likewise, if I go to sync e-mails it does the same thing with the error details:
"AirSAMStateMachine.c 3873 4 Sync key invalid, cmd: 4,status: 4"
And again, it will update the e-mails. Also, if I set it to auto-sync e-mails, it will receive e-mails as soon as they arrive, but will always give that error message afterwards.
Any thoughts?
Post relates to: Treo 680 (AT&T)

No, that didn't work. Although Hotsync says it is using Outlook for syncing Calendar, Tasks, etc., nothing is actually sent to the phone. I have to do it wirelessly, which does sync but it gives those errors and takes a few tries.
Post relates to: Treo 680 (AT&T)
Edit:
Upon doing a hard reset and reinstalling everything, it works now. Thanks.
Message Edited by ksoth on 01-27-2009 02:29 PM

The HotSync feature in Palm Treo 680

Since last Wednesday, the HotSync feature has been operating continously and will not stop. I have done the
HotSync with my computer but it keeps on doing it. How do I get it to quit doing the operation automatically
(it is not being done manually.... just an endless loop).
Thanks.
Post relates to: Treo 680 (AT&T)

Ok, after the hard reset it should get it back to factory defaults and stop any looping. When you did the hard reset, did it prompt you to erase all data? If it did and you went through the setup screens then the hard reset was correct.
The only other thing that can cause the hotsync looping may be water damage or the connector on the bottom of the Treo may be dirty or corroded.
Look at the cable connector on the bottom of the Treo. Is there any debris, corrosion, etc. You can try and clean the connector with a lintfree cloth and some alcohol. Take out the battery before you clean the connector. Before powering up make sure the connector is dry.
If that doesn't work then the Treo needs to be repaired.
Post relates to: Palm i705
Message Edited by cygnusX1 on 08-21-2008 04:41 PM

After Hotsynching a Palm Treo 680, its Hotsynch stuck in loop, lock ups, etc.

Hello,
My father is having problem with his Palm Treo 680 (unlocked). Before the incident, he Hotsynched between his Treo and his Dell Optiplex machine (Windows 2000 SP4 with all updates; USB connection).
The PDA went stuck in a Hotsynch screen on the PDA even if it is disconnected and hard resetted (battery removal since there is no hole). Eventually, the issue stopped (don't know what he did). However, there are still random lock ups and the looping Hotsynch again (no specific times and patterns). Also removing the extra memory cards didn't help either. Also, he reported that his phone didsn't ring either from incoming calls.
Does anyone know what's going on? Is the PDA dying since he uses it daily all almost all day when he is awake? His warranty expired already, he said. It seems like a lot of people had problems from my Google searches.
FYI if it helps, the Hotsynch logs BEFORE the problems (he didn't install anything new -- only data changes and updates): http://pastebin.ca/678475
Thank you in advance.
Post relates to: Treo 680 (Unlocked GSM)
Post relates to: Treo 680 (Unlocked GSM)

This behavior has been reported by users whose phones got wet in the connector area.
Was this the case in yours?
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Treo 680 won't power up! HELP!

My 680 was working fine last week. I woke up Friday and turned the screen on but it was frozen. The time was showing 12:15 am and it was about 5 am. I couldn't get it to respond so I removed the battery and replaced it. The Palm logo came up & the bar was moving across the bottom. When it got to the end my screen went black! It did this about 5 or 6 times. Now it won't do ANYTHING! PLEASE HELP! When I plug it up, the charge light (red) comes on. That is it's only sign of life. I took it to my local AT&T store and they tried a new battery but had the same response...Logo with loading bar across the bottom, then BLACK! I have never had problems with this phone and it was working perfectly the night before. Thanks for your help!
Prazndave
Post relates to: Treo 680 (Cingular)

Honestly, you'll need to hard reset.
http://kb.palm.com and enter article number 887
Post relates to: None

Problem with software. Treo 680. Please help

Hello. I am from Republic of Moldova - a country in East Europe. I have a friend in USA and he send me 2 weeks ago a mobile - Palm Treo 680 unlocked. Maybe in Moldova is this Treo 680 is the only Palm mobile they are not popular in our country, nobody seen before such mobile. When I received it I try to install many programs, games, utility... Before installing different programs it was Treo680-1.12-ROW. but now is -/13/R01.92- (look on the screen ) [URL=http://img196.imageshack.us/i/p9303898.jpg/][IMG]http://img196.imageshack.us/img196/3710/p9303898.jpg[/IMG][/URL]
and it work not so good as before, are many lags. I tryed to reinstall the 1.12-ROW update but I can't. Please help me... What can I do now?
http://img196.imageshack.us/img196/3710/p9303898.jpg
Post relates to: Treo 680 (Unlocked GSM)
Message Edited by vers24 on 09-30-2009 10:07 AM
Message Edited by vers24 on 09-30-2009 10:07 AM
Message Edited by vers24 on 09-30-2009 10:41 AM
This question was solved.
View Solution.

Where did you get the ROM update file? I have not seen a RO1.92 update. Is this a hacked ROM update? Has the phone been hacked?
This is the link to the update for the Treo 680 unlocked using a memory card for install. The sync update link is not working at this time.
http://kb.palm.com/wps/portal/kb/na/treo/680/unlocked/solutions/article/10837_en.html
Is this the page you got the download from?
I see there is no serial number listed in your screen shot, that is not normal.
You can try a hard reset to resolve the issue. The hard reset will erase all data on the device. Make sure you sync to the PC to backup your data.
Click on the following link to the kb.palm.com webpage for the article regarding reset procedures
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
When you update the ROM, you cannot revert back to a previous version. This ususlly results in a "brick" phone.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/treo/680/unlocked/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Need help to retrieve data from my Treo 680

Hi All,
Last night, while charging my Treo 680 phone, it hanged. Therefore, I do a reset but removing the battery and put it back again. After the restart, all my text message, photos and video files are gone. However, my lists of memo and the wallpaper are there.
I have also noticed that my text message folder header still display Inbox (0/368), Sent (0/78), Saved (0/5) but the messages can't be found. I am also puzzled that all my photos are gone but the wallpaper still appear and the photo which is one that has been saved in the folder.
Can anyone please kindly give me some advises on how can I retrieve the photos from the phone?
Thank you.
Post relates to: Treo 680 (Unlocked GSM)

Just wondering if you sync your treo to a computer?
If you do have you checked in the media option to see if the photos are there? You should have most everything backed up on your computer, however I do not think your text messages will be there.
Terry

Life after the Treo 680 - Ive had enough of Palm

Ive had enough of Palm Im afraid.
I started life with a Palm V, then Vx then Zire.
Because my Palm Desktop has so much critical info on my customers I bought a Treo 680.
Now its keyboard doesnt work, I cant even turn the bugger on - I have to reinsert the battery to get the screen to light.
The touch screen still works but thats useless cause you cant do anything - like make a phone call.
So Ive had to put the Sim Card into an old I-mate Jasjam - hate that phone and of course no contact info at my finger tips.
I bought the Treo 680 cause it sync'd all my Palm Desktop but after only 6 months its stuffed.
Where should I go now?
Can I export all my Palm Desktop contacts to Outlook? I cringe at the thought of using Windows Mobile OS.
Open to suggestions ...... thanks from down under.
Post relates to: Palm Z22
This question was solved.
View Solution.

Install the free NVBackup to your 680. This program is a real life-saver and has saved my butt many times!
http://www.freewarepalm.com/utilities/nvbackup.shtml
It will let you make an exact duplicate of your device on the card, can do it "automagically" if you desire! I install and evaluate many new programs each week, and I have had to restore with NVBackup when some new program suddenly scrambles years of hard work and stability in my Palm Devices! When you install the program, it will also install a copy of itself to your SD card.
WyreNut
Post relates to: Centro (AT&T)
Message Edited by WyreNut on 02-19-2009 04:31 PM
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Treo Pro freezes after hard reset

I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Similar issue - History:
Began experiencing device.exe crash about 1-2 minutes after soft reset [after installing old 3.x beta of Skype app]. Also could not turn on BT or Wifi after installation completed or after soft resets. Both symptoms continued after uninstalling both the Skype app and the fenec browser.
Executed full sync of device and performed a hard reset. I have performed several hard resets to see if that would work and no luck.
The hang is occuring roughly half-way through eboot(?) load of WinMo image from flash (screen with out-of focus lights and progress bar).
Note that I did not purchase a SIM card with the Treo - so slot is empty. I also installed a 16GB transflash that was working A-OK - have removed it until I can get device to boot again.
My experience with developing CE (5/6) images with Platform Builder tells me I may have a corrupted ROM image (or worse - faulty flash block/hardware). Is there a way to obtain and reflash the treo pro (850UEU unlocked ROM image to make sure this isn't a HW issue (without going to third(?)-party images/flashing utilities)?
I purchased the unit recently as an open-box from TigerDirect - several of the qwerty keypad buttons do not work (including power button and wifi button) - shouldn't be interfering with this stage of boot, though...
Any help you can provide in solving this issue would be greatly appreciated.
Thanks!

Treo 680: Typedown contacts search problem: can't find anything after S

I recently purchased an unlocked GSM Treo 680 to replace a stolen Treo 650 (which replaced a 600, which replaced another 600, etc.). I loaded all my data on to it. However, when I do a typedown search in Contacts, it refuses to find any entries which (alphabetically by last name) occur after my friend "Catherine Simmonds". Even if their first name begins with an earlier letter of the alphabet, it doesn't find them. I can reach their entries by doing a lot of scrolling in the full list, but no other way.
However, if I make a change of some sort to the contacts database, it does find them - for one search only. If I back up (delete a letter) on the search or cancel and do a new search, it stops being able to find them again. I've tried deleting some contacts, including the two either side of the "break", to see if they are corrupt in some way or if it's the number of contacts (I have about 420), but that doesn't seem to make a difference. At all times, I can find the contacts using the global search tool - although the 680 seems to have stopped the previous practice of starting global searches with the current database, which means it's often the second screen before the contact shows up.
I run Ubuntu Linux 8.04, and am using jpilot as my sync software.
To me, particularly given the intermittent nature of the thing and the ability to make it work temporarily by making changes to the Contacts database, this has all the marks of a software bug. Is it a known issue? Has anyone else seen it? Is there a fix?
I'm using software version TREO680-2.12-ROW, Firmware R01.92. Please let me know if there's more information I can provide.
Gerv
Post relates to: Treo 680 (Unlocked GSM)

What exactly do you mean by starting again?
Previously, I restored a backup and then synced to get all data since the backup. I could certainly do that again. But I don't want to go all the way back to the backup only, because I'd lose all the data between then and now.
jpilot, my sync software, won't let me sync on to a completely blank Treo. It tells me that I have to restore a backup first as a base. So I'm not sure if I'm able to restore the PIM data without restoring everything.
I think it's unlikely to be an incompatible application because the problem is with a shipped Palm app. But you know more about Palm OS than me.
But I'll have a play around and let you know how far I get.
Gerv
Post relates to: Treo 680 (Unlocked GSM)

Can anyone help me with an unlocked Cingular treo 680??

Hi there,... help!
I have an unlocked Cingular treo 680 - I live in Australia (bought it in L.A) - and I'm now trying to access the web using my data plan.
I'm with the Three network, and they connect to the web using a proxy server, Cingular only support GPRS and Edge, so everytime I go to connect i get an error message saying "no gprs available, check network settings" - but I have configured my proxy settings correctly...am I missing something?
My treo had an automatic port (80) for the proxy settings.. but three have different incoming and outgoing port numbers,
Between the whole lot I'm a bit confused.
I'm just wondering if there is any way I can override those default cingular settings so my data plan will work.
Any help would be GREATLY appreciated....any way I can get rid of all this annoying cingular crap?!
Thanks!!
Post relates to: Treo 680 (Unlocked GSM)

You can't. (to my knowledge) That phone has a ROM that was designed to work on the Cingular/AT&T network. You can unlock it but it's still an AT&T device and somethings can't be removed. I think an unlocked (natively unlocked) treo might be what you need.
Post relates to: None
Message Edited by legendeld on 08-11-2008 08:10 AM

HELP Treo 680 resets after hotsync

Similar Messages

Maybe you are looking for