HELP tried all suggestions and still can't connect to I-tunes store

I know this has been posted a million times, but I'm still having problems. It's telling me the network was refused. Diagnostics says connection to the store was successful and I've done permit all on Norton for the firewall. Does anyone have a suggestion?????? HELP

just checking. have you permitted iTunesHelper in Norton as well? see:
iTunes cannot connect to the Music Store or Shared Music after installing Norton Internet Security

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