HELP- trouble connecting to itunes from iphone 4s

Hey,
If anyone can help.
When i plug in my iphone to my computer itunes comes up but then it comes up with an error saying "This iphone cannot be used becausethe apple mobile device is not started" what does this mean ? I have tried downloading itunes again and still does not work. Have also adjusted my norton settings to allow for itunes and still nothing. Can anyone please help.
Thanks

You will need to connect your iPhone to your PC at some point to transfer your iTunes store account information over.
Still, the iTunes store on the phone will only work if the phone is connected to a WiFi network. 3g/Edge will not work.

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