Help! Trouble installing CS3 Design Premium

I have trouble installing CS3 Design Premium. I am using Windows XP. I had to deinstall CS3 after my PC had a little crash. Now I want to install CS3 again. But at the beginning there comes an error message "Setup is already running. You can install only ONE adobe product at the same time. Shut the other installation before starting the installation of CS3."
The point is, there is NO OTHER installation running at the moment - so far as I know.
I tried already the following, but there was the same error message:
- to start the installation by another user
- to start it from the protected mode.
- to start it by desktop installation.
Please, can anybody help me??
Thanks a lot!!!!
Nilo
Message was edited by: Nilorak123

Try this:
http://www.adobe.com/support/contact/cs5clean.html
Bob

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Thank you Bturko in the future only migrate/copy/transfer your documents and settings. Adobe applications especially are not designed to be transferred from one computer to another. It is possible to recover however. I would recommend the following steps:
Run the uninstaller located in Applications/Utilities/Adobe Installers
Run the CC Cleaner Tool to ensure complete removal - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
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Run the installer and reinstall Creative Suite 3.

Can't re-install CS3 Design Premium on Windows 7

The product is Adobe Creative Suite 3 Design Premium. It is volume licensed and I can't get support for it through Adobe Support - they told me to post here. The computer is only a couple of years old and has Windows 7 32bit on it. We have Flash Player, Adobe Reader, CS2 installed.
The issue started out with the user getting this error message when trying to open InDesign:
So, we did at is said and uninstalled CS3 then rebooted. Then we put the disc in and tried installing it back on. This is what we get when we try to install it:
Points of interest and findings:
In the event logs (eventvwr) it gives off error code 1603 at the same time of the installation which is mentioned here: http://helpx.adobe.com/creative-suite/kb/component-install-failed.html
On that webpage, I clicked on Solution 6 and can say the laptop does not have Google Desktop installed.
There is more than enough disk space available for the installation (system requirements).
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CD is fine and I even have a copy of the disc contents which also does the same thing.
Installation is done by an administrator account
I tried some things that came up in searches for solutions:
Turned off anti-virus TrendMicro OfficeScan for duration of installation
Turned off Adobe Cue CS2 for duration of installation
Ran the CS5 Cleaner Tool then tried isntallation again a few times
Removed Flash Player for duration of installation
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I've encountered almost the exact same issue. Sadly, this is the state of Adobe technical support these days. I spent countless hours chattting with support staff who are mostly ineffective, and then they condemned me to the forums. I've been using Adobe products since the mid to late 80s (pretty much since they've been in business) and it's a disappointment to see that we're left to own devices to troubleshoot these problems. If you have any insight on how to remedy the installation problem since you originally posted, please let me know.

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I just got a new computer (MacBook Pro) running OS 10.6.7. I deactived my Adobe software on my old computer (an older white MacBook which is also running OS 10.6.7), downloaded CS3 Web Premium from the Adobe on-line store (where I originally purchased it) to my new computer and double clicked the Setup icon. I very briefly see a window saying "Initializing Adobe Setup..", then an installer alert window pops up saying "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.
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Hi Phil,
I'm sorry you're having problems installing CS3. Your best bet would be to reprost this question over on the Mac Creative Suite forums.
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Trying to install CS3 Design Premium on a Windows 7 64-bit quad core processor computer

I just purchased a new desktop PC computer as my old one is slowly dying. The new one is great, except for one thing - I can't install my CS3. I had read on Adobe's website that this should not be a problem. Every time I insert the install disk, I am getting an error message that the Install Database is corrupt. I've even tried more than one disk. Adobe is being no help at all. Any help I can get would be great. I don't have a choice - my work is still on CS3 so if I can't it installed on this computer at home, I won't be able to do my work here.
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The caps.db file should be at C:\Program Files (x86)\Common Files\Adobe\caps on a 64 bit system...
Was this an upgrade from a previous version of Creative Suite, or a full version? Are tehre any other Adobe products present on the system?
The CS3 installers were probably the worst in Adobe history. A lot of things would conflict with a good install. My first attempt way back when failed because the DVD drive wouldn't read the disk properly. You can try copying the disk to the desktop and install from there.
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When you restart you'll see a warning about running in diagnostic mode, or some such, and yo may be asked if you want to run MSconfig again. You want to continue in diagnostic mode. If MSconfig opens, press the cancel button. Run the installer again. Hopefully this time it will work and youcan the reboot one more time, run MSconfig and check the Normal Startup box, let the system restart again, and you should be good to go.

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Also "redeeming" the number through the site doesn't work.
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Michèl Wehkamp
The Netherlands

CS3 is from before the Cloud, so you may get better help in a forum for your product
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right to open the drop down list and scroll
ADDED
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I had a crash on my iMac. When I tried to re-install my (in 2007 purchased) CS3 software, I got the message that it was an invalid serial number.
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Contact support by phone or web chat.
Mylenium

Trying to install CS3 Design Premium into my new mac and the download is giving error message. New mac has no cd capability fro download r I would use it. I have the serial number....Can anyone tell me if there is another link?

HTTP ERROR: 404 /support/downloads/dlm/main.jsp
RequestURI=/support/downloads/dlm/main.jsp

clear your adobe.com cookies or use a different browser.
or if you follow all 7 steps you can directly download a trial here: Download Adobe CS4 and CS3 Free Trials Here (incl. After Effects) | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

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hi.
i tried to install cs3 design premium and i didn't know where i put this and i made a mistake. i don't know what i did exactly so anyhow it choose the application with blue tooth. now anytime when i try to install cs3 design premium, it opens bluetooth devise search browser. how can i solve it and where i put that program?

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Transferring files between machines doesn't work for Adobe applications. You should uninstall anything you transferred over and use the cleaner tool for it. Then download and install the CS3 suite as a whole.
Adobe Creative Suite Cleaner Tool
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Cyberious are you using 10.7.2 or 10.2.7? Most likely it is an issue with using the Migration Assistant. For complicated programs like Adobe products it is best to do a fresh install instead of migrating the product over. Users who use the Migration Assistant often face issues such as yours.
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I have the CS3 Design Premium installed on my computer
and I have no help menu in any of the programs. I select Help
opening the Help window, select my program in the browse menu,
write my topic in the search box and get absolutely nothing. Did my
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Mac or PC?
Which OS?
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nfietz wrote:
…When I upload the photos to my computer I've previously run them through the DNG converter without a problem…
Had you run the DNG on a Mac before? On the Mac, the DNG Converter works on folders only, not on individual files (unless you use the Finder to drop the icons of your raw files on the DNG Converter application icon). From within the application, using File > Open, the icon and names of individual raw files will always appear grayed out.
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Wo Tai Lao Le
我太老了
Message was edited by: Tai Lao

Help! Trouble installing CS3 Design Premium

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