HELP trying to update
Hi Everyone,
Thanks for any response. I have moved my I Tunes on my PC to an external hard drive. I moved it to the program file I created on the drive. When I tried to update to the new I tunes I get an error saying file name "program File" has a bad character. I deleted the name and renamed with no success. Has anyone had the same problem? Any suggestions are welcomed.
Thanks
GE
Update what? Do you have an question or problem?
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Hello tracey_01uk,
After reviewing your post, I have located an article that can help with device errors. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
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Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
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Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
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Hi,
all trying to update my iPad with new iOS but when in the settings tab there is no software update tab
What I am doing wrong please or i,m going to throw itThe Settings > General > Software Update option only appears when you have iOS 5+ installed, if you have iOS 4 then you will need to do the update via your computer's iTunes as described half-way down the page that you posted from.
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (File > Devices > Transfer Purchases on iTunes 11). You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand sidebar of iTunes and selecting 'Backup' (on iTunes 11 you can enable the left-hand sidebar via option-command-S on a Mac, control-S on a PC)
Then start the update by selecting the iPad on the left-hand sidebar, and on the Summary tab on the right-hand side clicking the Check For Updates button
Updating to iOS 5+ : http://support.apple.com/kb/HT4972
A first gen iPad will be updated to iOS 5.1.1, and an iPad 2 and 3 to iOS 6.1.3 -
I need help, trying to update from 3.1.3 to 4 or higher.
Im not sure which generation it is or whatever but I do not have a camera on mine. anyways i am trying to figure out how to udate it from 3.3 to 4 or higher.
You connect it to iTunes on a computer and check for updates. If iTunes says none are available, it can't be updated further.
(70490) -
HELP.
tried to update to ios 6.1 and it crashed my phone, plugged it into itunes like it told me to and it said i needed to restore it, so tried and it failed and it just keeps failing. its an iphone 4. what do i do?!it just says restore failed error 3194 but i can't find anything useful on google or anything i can understand, i don't get technology at all.
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Computer crashes trying to update photoshop CC
I need help trying to update photoshop cc!
-I tried uninstalling it, then re-installing it. but i could still see update available. Im stuckOk thank you Mario X that helps. I would recommend reviewing your installation logs for the specific error message. You can find information on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.
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Did you fix your issue? I am having the same one
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When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
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Thanks!Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I am trying to update a 4s. The update did not work for some reason. Now I need to restore the iPhone. When I connect the usb to the computer and phone it says I need to restore. So, I click to restore. It starts extracting the software. But I am continually getting the same error message that it cannot complete for unknown error. I have been working on this for 5 and a half hours. I'm tired, mu husband needs his phone and apple support is a joke and of course I can't find any answers anywhere. Please help!
Hi MB2751,
As an iPhone user myself, I know it must be very much a problem to have the phone out of service because of an error such as you are seeing. Let's see if we can get you back up and running.
I would suggest that you troubleshoot using the steps in this article -
If you can't update or restore your iPhone, iPad, or iPod touch
Thanks for using Apple Support Communities.
Best,
Brett L -
after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!
you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808 -
Hi, I get this unknown error message, twice when trying to update or purchase new apps. It was working fine, then just stopped. I changed my password, but that hasn't worked. Help!
Sign out of your account, restart the iPad and then sign in again.
1. Settings>Store>Apple ID.
2. Tap your ID and sign out.
3. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off.
4. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to download again. -
Hi are there some who can help i am trying to update my programs in app store
hi are there some who can help i am trying to update garageband ,iphoto and iMovie on my iMac, but it´s not my apple id it will use to the update, so i dont now the email and the password for the email used, and i cant change it to my apple id
my problem started after i updated to maverick
i hope there are someone who can help ???hi are there some who can help i am trying to update garageband ,iphoto and iMovie on my iMac, but it´s not my apple id it will use to the update, so i dont now the email and the password for the email used, and i cant change it to my apple id
my problem started after i updated to maverick
i hope there are someone who can help ??? -
I recently tried to update iTunes to 11.1, and am now getting an error message "This application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix this problem." I have uninstalled and reinstalled iTunes several times with no success. I am running Windows XP Svc Pack 3. Help please.
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99753) -
I have tried to update my iphone and when it come to the sync part my iphone 4 turn off and is now stuck on the connect to itunes symbol. i have tried to restore it and it keeps telling me my internet timed out which its wireless so it cant have. can anyone help??
Connect to iTunes and follow the information from this support document http://support.apple.com/kb/HT1808
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