Help TV delivery today having trouble with tv haul away
Hi,
I have a tv scheduled for delivery today, it is a 60" SONY LED, price is $799 plus tax and the service plan I purchased. I have a broken 60" LG I would like hauled away, but am getting no where. I'm being told that it is a different truck and there is a charge for the service because I bought the tv in store and not ordered on line. The haul away policy I find on line makes no distinction and it wouldn't make sense for their to be a difference anyway.
Can anyone help me?
Hello mtwrig,
Thank you for joining us on Best Buy Unboxed.
I'm happy to read that your TV haul away has been arranged. While I'm at a loss to explain why you received such diverse answers to your request -- or why you had to pursue it so vigorously -- I'm glad that you were taken care of and I apologize for your having to work so hard for it to be arranged..
Please know that I'm very grateful that you wrote to us.
Regards,
John|Social Media Specialist | Best Buy® Corporate
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