Help un-installing and reinstalling iTunes on a PC
I cannot access itunes in thefirst place, it says I have to re-install it. When I try and do that, it of course attemts to uninstall the previous version itunes I have installed. When I try to uninstall it, a diologue box pops up saying, "The feature you are trying to use is on a network resource that is unavailable" It directs me to either try again, or to enter an alternate path to a folder containing the instillation package "iTunes.msi" which I cannot find.... Could anyone tell me how I could un-install or just fix the version of Itunes I already have?
"The feature you are trying to use is on a network resource that is unavailable" It directs me to either try again, or to enter an alternate path to a folder containing the instillation package "iTunes.msi"
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
Similar Messages
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I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?
I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?
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I keep trying to install and reinstall itunes but keep getting apple application support not found...how do i fix this?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally.
tt2 -
I have installed and reinstalled iTunes several times. I am still getting an error that there is no disc burning software found and the computer keeps telling me to reinstall iTunes - it says that there is other burning software that is interferring but I haven't installed anything lately. I was able to burn discs on the earlier version. Now what?
Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help -
Can anyone help me uninstall and reinstall iTunes?!
when i try to get into iTunes, it says this action is only valid for products that are currently installed. So when i try to install it, it says the feature you are trying to use is on a network resource that is unavailable. Click ok to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below.
When i do that neither option works. I then click cancel, and it says "the older version of iTunes cannot be removed. Contact your technical support group"
When i try to uninstall it, it says the same thing (the feature you are trying to use is on a network that is unavailable...) and then says the intallation source for this product is not available. Verify that the source exists and you can access it.
PLEASE HELP!!!!!!!!!!!!!!!!!!!!when i try to get into iTunes, it says this action is only valid for products that are currently installed. So when i try to install it, it says the feature you are trying to use is on a network resource that is unavailable. Click ok to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below.
These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
I have tried to shut off the DEP for the program but it is not allowed. I can't get to any of my music on my computer because of this. I use windows vista and was able to use ITunes until the upgrade to 10.2. now i can't even open the program and it is getting me very upset. Please someone help me.
Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.) -
It seems that every time I synch my iPod, I have no music. Then, when I go to synch again, it tells me it needs to restore the iPod!! It's the software's fault, I think. Windows 8 and iTunes do not seem to be very compatible and I don't have a choice in terms of what iPod and what computer I'm using. I just want the thing to work. Thank you.
Some other users has reported the same there may be a but in iOS 8 or iTunes.
Have you tried:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
After installing the 64 bit version of itunes my iphone still won't sync. I get the explantation that I mobile driver application did not download and i need to remove and reinstall itunes (which I have done numberous times). Any help?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now? -
My Toshiba laptop just recently started showing the the following error message when I try to open iTunes: " iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 998)". I did what was requested and reinstalled iTunes, but still get this error message. Help!
b noir I never got any message about an entry point
Many thanks. If we're looking at a "naked" Error 7, I'd start with box two in the following user tip:
Troubleshooting issues with iTunes for Windows updates -
After installing latest iTunes, I began getting R6034 Runtime Error messages, found fix of removing 5 Apple programs, reboot and reinstall iTunes. Seemed to work but now getting error message that my iTunes Library (iTunes Library.itl) cannot be read because it was created with a newer version of iTunes. Need Help!!!
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash -
I have downloaded the latest Itunes update, but it will not install and I receive a message 'apple mobile device failed to start'. I have uninstalled and reinstalled itunes but still have the same problem!
Hi there willjay3976,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
I have instlled and uninstalled iTunes on multiple occasions but iTunes fails to start with message "Apple Application support is required to run iTunes .......... Error 2 (Windows error 2)". Most most frustrating. Can anyone help, pleeeeeeease!!
iTunes "Apple Application Support is required... Error 2" and possible fix.
Hi Redgilly (and others).
I just resolved this on Win Vista (should apply equally for Win7 too). Please uninstall iTunes before proceeding though. I'll walk you through the process I followed, if you like you can jump straight to the Solution section.
Problems:
The initial error during the installation of iTunes was:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x8007054F
The error (after installing iTunes) when trying to run iTunes was:
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
After trying various fixes around the forums I came across this MSKB article, which relates to the first installation error:
http://support.microsoft.com/kb/2688946
This lead me to trying to install MS Visual C++ but I received the following error trying to install that:
Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL,type=”win32”,version=”8.0.50727.762”,publicKeyToken=”1fc8b3 b9a1e18e3b”,processorArchitecture=”amd64”’. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. Assembly interface: IassemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Note: The installation of VC++ rolls back when it fails.
Solution:
Through this error I found this MSKB article:
http://support.microsoft.com/kb/946414
The Automated MS "Fix It" msi package didn’t work.
Note: Please backup your registry first (see the above MSKB article for instructions).
I opened the registry and (as instructed in the MSKB article) deleted the following keys:
HKEY_LOCAL_MACHINE\COMPONENTS\
PendingXmlIdentifier
NextQueueEntryIndex
AdvancedInstallersNeedResolving
Reboot and reinstall iTunes.
I hope this helps. -
5th generation ipod not detected by my windows xp. works fine on other pc. performed necessary steps to remove and reinstall itunes but having same issue. is there a driver i can download to pc then direct to that specific location when installing?
I have a similar issue - my iPod nano connects and is visible in Device Manager yet invisible in My Computer and iTunes. I've tried everything I can possibly think of to try and solve this myself, all in vain.
Mine is a nano 4G. I've been using it for quite some time without the slightest problem. I have been using WINAMP instead of iTunes to manage my darling nano.
Then, one fine day I bought a new computer and the nano would not show up in My Computer, though the nano display shows "Do not disconnect". On my old computer it worked (and still works) absolutely fine with win XP as well as with win7 (the later I currently use on my new/problematic computer, which I bought last summer and that's how long I've had this problem).
Of course, after several first attempts I gave up and installed iTunes. I've tried using the Apple support article "iPod not recognized in 'My Computer' and in iTunes for Windows":
- reset
- fully charged,
- cable works fine on two other computers
- in normal or disk mode makes no difference
- tried to find anything useful in the diagnostics mode
- reinstalled iTunes several different times since then to the latest version
- I've unplugged every other USB device except for my mouse and keyboard and tried several different USB ports on my motherboard (USB 3.0 and conventional), as well as trying different USB- related options in my BIOS.
- I've never used any Mac with this ipod
- I've tried fiddling with the win7 Services by stopping and restarting them and of course
- uninstalling the iPod drivers in Device Manager. After such an uninstall the ipod would automatically be recognised and "ready for use", i.e. being invisible in My Computer.
- Attempted to find any possible third-party conflict with msconfig or the possibility that my ipod is being confused for a network drive (for which I've disconnected my HDD, leaving only my SSD with the OS).
Sometimes, iTunes would note that iPod service (or something, can't remember exactly) failed to install properly and asked to try and repair it. I would click YES! and voila - no change! The ipod would rarely show up in iTunes on my problematic computer like this:
iTunes would warn me that the nano would need restoring so I would try and do it on my haunted machine upon which iTunes would freeze like you seen in the picture.
Despite this, I've updated and restored the nano on my father's computer to the latest version without any problems. This though, did not solve my problem in any way.
I can load music to my nano through my old computer (which for me is a real pain and hassle) and the gadget works normally in terms of its disconnected functionality.
I've taken my nano to the local service for repair and they said it was fine. Mercifully, they didn't charge for the diagnostics service (gee, thanks for not ripping me off!).
Here are two screengrabs from my Device Manager
and Devices and Printers screens on my comp:
That is my sad story as far as I can remember. It's most likely something with the drivers or something along those lines though I'm out of ideas at this point.
If you think you have any idea PLEASR HELP, I'M DESPERATE! -
Itunes updated on my pc and laptop and now I cannot open the program on either one. Running Windows 7 on both. Error number 7 and R6034 continue to pop up. I have uninstalled (6 times) all of the Apple programs, rebooted, reinstalled, etc. as badgerfan1101 posted but cannot open it on either computer. I even did a restore to an earlier date with hopes that would solve the problem. Any other ideas? Been working on this for 4 hours
Hey gardenqueen1,
When you uninstalled and reinstalled iTunes, did you use this article?
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Sincerely,
Delgadoh -
I am having a problen syncing my 80gb Ipod to my library. Its been syncing for over 24 hours. I have reset the Ipod and reinstalled Itunes. I am running windows 7 ,6gb of ram.Nothing seem to help. It take 2 miniutes to copy one song(very slow)
UPDATE:
Ok I am offically an idiot.......messed about a bit more and found this post very very helpful:
http://discussions.apple.com/thread.jspa?threadID=396267&tstart=15
Managed to get my ipod restored to factory settings (yay!) However then it was being recognised in windows but not in itunes.......to solve this I referred back to Apples excellent troubleshooting guide. Installed the lastest version of itunes.....and there we go! We have a working ipod! I am so delighted and no longer on the verge of tears! (I so thought I had completely banjaxed my brand new ipod!)
Dell Windows XP
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