HELP!! Unable to use glyphs CS6

Question

Hello,
I am using CS6 on a MBP 10.9.4 and for some crazy reason my glyphs are not working. I have used them in the past week, they worked just fine, now suddenly, nothing. I have not done any updates, and nothing has changed with my preferences.  When I type out a word and then try to insert a glyph from the Glyph pallet nothing happens, nothing gets inserted. NOW, if i click on it like a maniac then sometimes the glyph will appear (!!!). Go figure.
Does anyone know what is happening? It would be nice to have them work without feeling like I am slamming on my mouse! 

Answer 1

Jess,
You may try some of the easy option at the top of the following list.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html