Help!! Unlocking iphone 4 but itunes does not recognise my sim

SSomeone help before I go mad!! Got an iphone 4 that is sim locked to Tesco/O2 mobile. I contacted Tesco to get it unlocked and they eventually sent me an email to unlock the phone (This is after I waited 8 days and I contacted them to find out they put "gotmail.com" not "hotmail.com" don't ask!) The email says to put in any sim apart from a Tesco and O2 one, so I put a Three sim in then connected to ITunes. For some reason though it comes up that "it is not recognised as a supported activation sim" ???? Anyone have any ideas?? I contacted Tesco and they have no idea and told me to ring back tomorrow....

Mines doing the same thing but when i try to open the phone in itunes it just says we could not complete your itunes store request.
Aus, telstra

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