Help unlocking my phone as I am now out of contract with EE...
If anyone can help it would be much appreciated. I have been a pay monthly customer with EE for several years and have recently moved to Italy, and my contract with EE has now finished. I would like to unlock my iPhone 4 to use with an Italian phone provider but as I am out of contract I cannot use the online form provided on EE website. I also cannot pop into a store given that I now live in Italy. Any advice on what to do from here would be much appreciated!
These are the EE unlocking rules and these are the only way to get your device unlocked.
It costs £8.99 to unlock a device from EE there are a number of options that you might be able to use to get your device unlocked.
But first this.
Only contract devices have to be used for 6 months first before requesting a unlock. PAYG, Sim only or secondhand devices this rule doesn't apply.
1, If you still with EE/Orange/T-Mobile just fill out the unlocking request form with your details. Any phone that was replaced by insurance you will need to let EE know that it was a replacement device if your still in contract. You can also unlock an old device if you have a upgrade device on your account just fill out the request form with your details and the phone number you used with this device. It doesn't matter if you use this number on a new device now.
2, If you already have an account with EE and you have brought/been given a 2nd hand device lock to EE and you would like it unlocked you just need to use your Sim card in the device so the IMEI number gets registered to your account. Once your account has the IMEI number on it you can the fill out the online unlock request form.
3, If you have brought/been given a 2nd hand device and don't have a EE/Orange/T-Mobile account and you don't want to use the EE networks you need to get a PAYG SIM card and set up an account. Top-up the account to £8.99 to pay the unlock fee than fill out the online unlock request form.
(If using a PAYG you must make sure that the £8.99 is on your account when EE take the payment if it's not your device will not get unlocked and EE will not inform you that the unlock request has failed. It's you job to make sure the cedit is there when EE go to take it they will not inform you when there going to take it)
Or
4, A non EE customer can take the device to your local EE store and request the unlock from there it will still cost £8.99 and it still takes 7 to 10 days
5, If you would like a device unlocked and you are no longer with EE/Orange/T-Mobile just fill out the online unlock request form using the number that you used with that device on EE/Orange/T-Mobile. EE will unlock devices that are up to 10 years old that were used on their network. You will still be billed to unlock the device.
6, If you have brought or thinking about buying a 2nd hand device and you are not in the UK you are going to find it very hard to get a device unlocked when you setup an account you need a UK address also you will need to get a PAYG SIM card but you will also need to find away of topping up the account with GBP, if you can not do any of this the device will not get unlocked there are no exceptions.
Click here for the online unlock request form
http://ee.co.uk/help/getting-started/joining-ee/unlocking-your-phone
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to cut a long story short. I was interested in an i-phone... got the details..checked them all.. on the phone and with the provider, VODAPHONE... told unlocked, not stolen etc etc. proceeded to buy the phone...new sim topped up £10 only to find it wouldn't work...
Went into vodaphone store..been running around following thier advice..(they said I need a friend who is a customer on vodaphone to get passed the unlocking with a vodaphone code.. and they would do it for free given the circumstances...so i run errands go back and forth doing as they asked...got nowhere) SO IT IS NOW A MONTH LATER..and after complaining and complaining to thier email site and repeatedly asking for help in store..I am stumped as what to do and just have a glorified ipod. I WILL NOT BE FORCED TO REMAIN ON THE VODAPHONE NETWORK given the situation they have put me in and thier unwillingness to help so i refuse to use the phone with vodaphone... BUT WHAT can i do PLEASEEEEEEE? all they keep on suggesting is that I get the original owners details but he is not answering anything...and the phone is not registered as stolen etc so what is the problem!?
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The iPhone HAS to be active making calls on the UK carrier network for the carrier to identify as "theirs" and therefore eligible for the Carrier to unlock
The way to achieve this is to use a PAYG sim making and receiving calls to establish a customer relationship with the Carrier and then follow the Carrier's process to unlock
With a PAYG it usually means adding a specified (by the carrier ) amount usually £15 /£20 depending on the carrier
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Dear Apple,
I have an iPhone 4 32GB (black), i bought from softbank, japan. Now, I have recently finished a graduate and i'll comeback home in Laos. But i can't continue to use my iphone.
Could you please help me to unlock my phone so I can use it with other carrier Sims. I would appreciate it.
Please let me know if you could help me out. Thanks again.
<Edited by Host>Like ckuan said, Apple does not unlock iPhone; your carrier does, provided that the carrier offers this service.
Unfortunately, SoftBank does not offer authorized unlocking of iPhone.
Your best option is to sell this phone and buy another iPhone from the carrier of your choice or better buy a factory unlocked iPhone so you would be able to use it with any compatible GSM carrier around the world.
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