Help! Update frozen...is it safe to disconnect??

Good morning
I just attached my Blackberry Torch 9800 to my laptop to charge it and the Blackberry Desktop Software told me that I had an Update available: 6.0 Bundle 2949...so I clicked on Update...  The Updating Device Software window says that the Back up is complete and it is now on Install and says Connecting to boot ROM and an error window pops up saying 'The Application Loader could not connect to your Blackberry device. Try the following actions... all actions tried and Retry button pressed, but still no joy.  I daren't unplug it now as the 'Updating Device Software' window states 'During these steps, do not disconnect your device or interrupt this process as it could make your device unusable.'  What should I do??

Not a great deal you can do at this point bar ensuring the battery is in the device etc.
By all means, unplug the device, pull the battery and reboot the handset, but i cannot say for certain it will be safe to do so.  
Chances are however, if the backup was successful, worse case scenario is you have to fully reload the os and restore the backup once done.  
Easiest way to force a reload is to connect your device minus the battery, then connect the battery and choose Update from the prompt.  The device should force an update, but may leave you to reinstall any apps and restore data.
I know there is a pretty good guide somewhere on crackberry, but dont have the link handy. 
A..

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