Help! Upgrade Fireworks CS5 (from Creative Suite 5 Web Premium) to Fireworks CS6 not working!

Today I bought and downloaded Fireworks CS6 from the Adobe webshop as an update for my Fireworks CS5 that was included in my Creative Suite 5 Web Premium-set.
But during the installation of Fireworks CS6 the serial number of my Creative Suite 5 Web Premium - needed for the installer to verify that I could 'legaly' upgrade - was not accepted! So now I can use Fireworks CS6 only as a try-out-version...
What can I do? If Creative Suite 5 Web Premium isn't the right upgrade-version: how can I get my money back? Or is there another solution?
Please help Adobe!
And thanks in advance,

Thanks for the reply. but how do I manually weed out the install entries in my registry? could you please guide me with the steps? This http://www.adobe.com/support/contact/cscleanertool.html is not working I am afraid. I understand that I need to uninstall the creative suite before I run CS cleaner. But as I explained in my first question, the uninstallation is not working at all. Even I could uninstall the software, I am afraid that I may get into trouble if installatin is not working. All I want is that my photoshop error " save for web devices " which was grayed out should work as normal. This error happened after I moved the plug-ins.
Thanks
Uthan

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