HELP! Upgrade purchasing to CS5 (or poss 5.5)

Hi all
We have a problem at my place of work.  We have two computers which need to have the same version of CS on (currently CS2).
For a reason I won't try to explain one licence for an upgrade from CS2 to CS5 was purchased a while ago.  Recently someone tried to buy another licence so we could upgrade both computers but we end up with a CS5 to CS 5.5
Now, we have a big problem.  We need to either buy another CS2 to CS5 or a CS2 to CS5.5
There was a very short return period on the cs5 to 5.5 purchase so we cannot return it.
The only option as far as I can see is to purchase another CS2 to CS5 upgrade (thus wasting the CS5 to 5.5).  I also thought now 5.5 is out CS2 to CS5 would be cheaper.  However I cannot even find that upgrade anymore.
Can anyone help and tell me if they know where to get it??
Thank you
PS We are on PC not mac

There is no such thing. Adobe always plucks all legacy versions from the market whenever there is a new version coming out and for that same reason there is no discounted older upgrades. So unless you can find a authorised reseller who may still have a dusty CS5 physical upgrade package on his shelf this is going nowhere, I'm afraid. I don't really see a problem here, though - you can buy valid upgrades from CS2 to CS5.5. So what's the hold-up?
Mylenium

Similar Messages

  • I am trying to download CS5.5, which I purchased. But I can only find the upgrade software to download. Where is the non-upgrade version of CS5.5???

    I am trying to download CS5.5, which I purchased. But I can only find the upgrade software to download. Where is the non-upgrade version of CS5.5???

    There is no upgrade version.  The serial number that you use dictates whether or not the software is treated as an upgrade.  If you purchased it as an upgrade then the serial number you have is an upgrade serial number and that will require you to provide proof that you qualify ro install/use the upgrade.

  • Upgrade paths from cs5 to cs5.5

    Hello,
    I just got off the phone with customer service. I upgraded from CS4 to CS5 in late December. I would like to upgrade InDesign from CS5 to the 5.5 version. I was told this isn't an option because I own the suite.
    This perplexes me since I have purchased many, many single items from Adobe in the past--from Pagemaker 3 pretty much on. Is it really true that once I went to CS2 I abandoned my rights to upgrade individual products?
    It seems a bit unreasonable, after spending $600 at the end of last year, that now, three months later, I need to spend another $400 just to update one program. Am I missing something?
    I am posting here because the representative I spoke with had a really, really hard time understanding English and I'm not sure he even got my question. It took him over a half hour just to find my account and verify that I had a registered version of Design Premium. He told me that part of the problem was that I have purchased so many Adobe (and Macromedia) products over the past 15 years that I now have four accounts and that it was not possible to consolidate all my software under one single account. This also sounds very odd. HELP!
    Thanks!
    Ruth

    I looked into crossgrading. The whole thing was a comedy of errors. My new custom built super-charged PC developed an un-diagnoasable software error, and then got stolen after being sent in for repaired. At the time, it seemed like my best option was to start the migration from Windows, buy a Mac laptop, get software to run on it, yet still keep my Windows options open in case the PC was found. I was using a backup PC to keep work on schedule.
    I used one of my Macromedia cross-platform suite products to upgrade to the Mac CS3 suite. So it wasn't as expensive as it could have been. In hindsight, yes, I should have just abandoned the PC and crossgraded. But I was very fearful after all the computer issues I had encountered that I would have problems with one or the other of the two computers and I felt I needed some redundancy just to ensure I didn't have more downtime.
    I'll look through the Adobe site for a license transfer form. When I called several months ago, the agent, made it sound like these were very difficult to come by. Or perhaps, the agent just didn't know. I've ran into this several times with Adobe. One agent tells you one thing, another says something entirely different. Customer service is lacking in my opinion.
    Ruth

  • Is there a way to upgrade from Dreamweaver CS5.5 to CS6 in the student store?

    I purchased Adobe CS5.5 when it was released and am now looking to upgrade to Adobe CS6 for Mac. I am a full time student and so was wondering if there is a way to upgrade from CS5.5 to CS6 and still get a discount as im a student.
    Thanks In advance.

    There are no student upgrades.  Never have been, never will be.  Your options are to either buy a new student verison or pay for the full retail upgrade price.  That's always been Adobe's policy.  If you are looking to jump on a cloud, then you need to contact Adobe sales for help.

  • Uninstalling PS CS4 Extended after upgrading to PS CS5 Extended

    I finally acclimated to my upgraded to PS CS5 Extended after transferring over presets, brushes, actions, etc and decided to uninstall CS4.  Of course now when I open CS5, I receive an error message indicating the some of the support files are missing and I need to reinstall PS CS5.  Since this was an upgrade from CS4 that is no longer on the computer, do I need to reinstall CS4 and then reinstall the upgrade to CS5?  Or is there a way to simply reinstall CS5 and be done with it?  Since this was an upgrade purchased via download, and I deleted the disk image, where do I find the download for the upgrade?  Any help or suggestions are much appreciated.

    All Adobe updates are full installers.
    If the update installer does not find a qualifying prior version installed, it will simply prompt you for the old serial number as well as the new one.

  • Upgrade Premiere Pro CS5.5 on PC to CS6 on MAC? Use both at same time?

    Can I upgrade from my Premiere Pro CS5.5 on my PC Laptop to CS6 on my new MAC machine?  If so, will I still be able to use my CS5.5 on my PC at the same time as using CS6 on my MAC?
    I'd be grateful for your advice and, if this is possible, how to proceed.
    Many thanks,
    Andrew Kent

    The original poster was not on the Creative Cloud subscription.
    What a mess.
    I think what Baber is saying is Adobe considers an "Upgrade" purchase from a prior license as an entirely new separate license. That allows you to run the old version license on a different platform from the new "Upgrade" license.
    So if you need to run both platforms (Windows and Mac) your options are:
    Cloud subscription
    Purchase a whole new second license to be able to run the current version on both platforms (what we did)
    Wait for an point version update and upgrade going to the other platform. That allows you to run on both Windows and Mac, but one version back on one of the platforms but at a greatly reduced price until the next point upgrade.
    Seems pretty convoluted and obtuse. But ..."It is what it is."

  • I want to upgrade to CS6 Production Premium suite from CS5.5.  Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.

    I want to upgrade to CS6 Production Premium suite from CS5.5.  Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.
    I am referring to the DVD installation Disks not Cloud.  Disk last release, I believe in 2012.
    Thank you.

    at the link i posted i see an upgrade for cs5 and cs5.5.
    you can contact adobe support if you don't see that.
    contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • I need help,,upgraded to ipad2, laptop had to be restored b4 I backed up iPad or saved iTunes library. How do I back up and sync my ipad2 without losing content on my iPad.

    I need help,,upgraded to ipad2, my HP laptop had major issues and had to be restored b4 I could back up and save any content on the hard disc. So i havent backed up my iPad2 or saved my iTunes library.
    How do I back up and sync my ipad2 without losing content on my iPad.???
    I need really simple instructions as I've had a bad run with my laptop the last month.
    I have re-installed iTunes,it currently has no content in it
    all my music, photos etc had been saved to a an external Hardrive (phew)so I'm not concerned about losing them during a sync, but how do I sync my Ipad without losing the applications... The last back up saved was in June when I still had an ipad1
    I tried to back it up last night but kept getting the prompts something to the effect of "iPad can only be synced to 1 iTunes library, syncing will erase all content and replace with content on this iTunes library".  
    Help please,, I've already lost endless hours fixing my PC issues,so I'm not game to attempt this issue without guarantee I won't lose everything,need a simple solution that anyone can follow as my brain has information overload!!! Lol
    Thanks

    This should help you out. I copied this from another discussion a while back. Here is the original discussion link.
    https://discussions.apple.com/message/11527071#11527071
    This is what is in the discussion. It really doesn't get any easier than this.
    1) Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
    2) Now connect your iPad to your laptop and start iTunes.
    3) When iTunes starts, right click on your iPad under Devices in the left column. Select Transfer purchases etc.
    4) After it finishes transferring all your apps to your new laptop, right click on your iPad and select Backup your iPad.
    5) After it finishes backing up your iPad, right click on your iPad and select Restore etc.
    6) After it finishes restoring, left click on your iPad , then click on the Apps tab on top, and check the box next to Sync Apps, then click on Apply below.
    If everything on your iPad looks good after the sync, go back and click on Edit / Preferences / Devices and UN-check the box next to Prevent your iPod etc. The only other thing you may want to check is if your contacts, bookmarks, etc. are syncing correctly now. If not, go to the Info tab after connecting and make sure you indicate which features you want to sync with what sources.

  • I just upgraded to dreamweaver cs5.5  and widget doesn't load properly ?

    I just upgraded to dreamweaver cs5.5  and the spry lightbox gallery widget doesn't load properly ? I drag and drop in design view. All my other adobe programmes are still cs3 flash photoshop etc is this why or what am I doing wrong as all i get on the page is a set of images vertically from the gallery template and no gallery layout? Can anyone help?

    Was my answer here http://forums.adobe.com/message/4339831#4339831 not good enough???
    Gramps

  • Upgrading fra InDesign CS5 to CS6

    When upgrading from version CS5 to Version CS6 i get an error message when asked to enter CS5 Serial number.
    The Serial Number You entered is invalid. Please try again.
    I don't know what to do next. Please advice.
    Best Regards
    Andreas Vilner

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Upgrading from Photoshop CS5 to Photoshop CC

    I'm an amateur photographer and home user of Photoshop CS5. The last full version of Photoshop I purchased was CS2; since then I've upgraded periodically, and I'm now using CS5. At the same time, I've replaced my PC several times, and managed to install Photoshop each time. The copy currently installed on my PC is the CS5 upgrade.
    When I purchased this current PC about a year ago, I had some difficulty installing and registering the program, and I wound up calling Adobe tech support. (The difficulty involved the fact that the only full version I had was the old CS2). They led me through a process that eventually enabled me to use CS5 on this PC.
    Now I'm strongly considering moving up to Photoshop CC which, unless I misread something, includes Lightroom for desktop and mobile, plus Photoshop CC. My questions are as follows:
    Is there any upgrade path from CS5 to CC? I figure it can't hurt to ask, in case I can save some money on the upgrade.
    What is the preferred procedure for installing CC on a computer with CS5 installed? Should I uninstall CS5 before installing CC to guarantee a "clean" installation? I don't have a whole lot of preferences or saved settings to be concerned about, so that's not an issue.
    --Larry

    There is no reason to uninstall CS5 unless you have no reason to keep it.  Below is a link to a page that shows the various subscription plans available.  There is one that is a special rate for Photoshop and Lightroom.  I do not think CS5 qualifies you for a further discount on that package, but there is a special rate for another package if you are a CS owner.
    Creative Cloud Plans
    https://creative.adobe.com/#plans

  • I purchased photoshop CS5 for my windows vista operating system. I purchased a canon 7 D some yrs ago no problem. I purchased canon 7D mk 11 in december 2014. The supplied software will not work with vista. Photoshop CS5 will not accept canon7D mk11. Can

    I purchased Photoshop CS5 for my windows vista operating system. I purchased a canon 7 D some yrs ago no problem. I purchased canon 7D mk 11 in December 2014. The supplied software will not work with vista. Photoshop CS5 will not accept canon7D mk11. Can someone please tell me how i process canon 7D mk11 photos ?????. (is it possible to bypass camera raw and open the photo straight into CS5 without using camera raw first. if so how do i do that. if not how do i process pictures).
    Thank you.
    Brian in the UK.

    Photoshop by itself cannot process raw image data. That is why the Camera Raw plug-in was developed. You could try the DNG converter and convert your images to the DNG format and then the Camera Raw that you have would be able to open them. I can't recommend Lightroom because you are using Vista, and Lightroom 5 cannot be used with that operating system. It may be time for you to get a new computer and upgrade your software.

  • Hello, I've got a Upgrade-Version of CS5.5 for Windows and changed to a Mac. Now I need the Mac-Version. I tried to install the Download from Adobe. Unfortunatly it didn't accept my password. I guess cause of the Upgrade-Version or the Windows Version I o

    Hello, I've got a Upgrade-Version of CS5.5 for Windows and changed to a Mac. Now I need the Mac-Version. I tried to install the Download from Adobe. Unfortunatly it didn't accept my password. I guess cause of the Upgrade-Version or the Windows Version I own. My System: Mac OS X 10.6.8, 2,8 GHz. Thanks for answers! Greetings, Eva

    Here is a link to the info regarding platform swaps.
    Order product | Platform, language swap
    If you want to try to contact Adobe support to try to get an exception, Start Here  after selecting relevant responses choose "Still need help? Contact us." and the chat contact (or phone) option.

  • I had purchased Photoshop Cs5 extended when i had a windows comp now i bought a mac i need to install it again how can i do that

    i had purchased Photoshop Cs5 extended when i had a windows comp now i bought a mac i need to install it again how can i do that

    You would have to purchase a Mac version of CS5. You cannot install a Windows version on a Mac. CS5 is not a current product so you can't get a free platform swap.
    Speak to Customer Service and see if it is possible to upgrade to CS6 ($200), and get what is know as a platform swap to Mac.
    http://helpx.adobe.com/x-productkb/global/service1.html

  • Just upgraded from Illustrator cs5 to cs6 WIN (not cloud) and all my fonts did not transfer..only have Myriad.

    can someone please guide me to find my fonts...using Windows 7 and all are in my font folder in control panel and were just fine in CS5 but when i just upgraded from Illustrator cs5 to cs6 WIN (not cloud) and all my fonts did not transfer..only have Myriad. thanks

    To confirm, al songs are already in your iTunes library of current computer, and they all play using iTunes (on the computer)? 
    And you are saying all the songs you purchased from the iTunes Store can be synced to the nano without any problems?  But NONE of the other songs (that are NOT from the iTunes Store) can be synced to the nano, or SOME of them?

Maybe you are looking for