Help upgrading to CS4 from Freehand?

I'm having problems installing the upgrade from freehand mx to illustrator CS4. If I try to install the main program I can input the Illustrator serial number but it won't accept the freehand serial number. If I install the trial version and then try to input the serial numbers it won't even accept the illustrator serial number. I have been onto the adobe helpline (for about the last hour) and they have told me to try various things - none have worked. They are phoning me back in a bit but I thought I would see if anyone else has had problems like this - I think it's a glitch...

I have used Freehand since it first came out. I have been using the latest version of MX. I changed to Illustrator this month. There is no need to install the Freehand stuff in Illustrator, Illustrator will open the Freehand documents just the way it is. Simply open Illustrator and navigate to your Freehand files and click open, and they will open. Check the document after it opens for any truncated words. If you should find one simply select it and pull the arrow on the right side to show the missing letters.

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thanks again for your reply,
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Thanks for the answer Mylenium, appreciate the help.
The only thing is I'm a bit confused now becuase I've just had an email back from an IT mate of mine:
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Hi!
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Hello Mr. Spier,
thank you for answering. So I will buy the complete bundle.
Have a nice day
Angelika Ottenbacher
Am 13.07.2009 um 13:56 schrieb Peter Spier:
No, you cannot upgrade individual pieces of the suite bundles. They
are considered a single product.
>
I belielve you have 30 days to request a refund and then you can
purchase the full upgrade.
>

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Dear Bob,
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I can't edit that but I will report what happen.
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Help upgrading to CS4 from Freehand?

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