Help very sudden drop in speed
Hello as of 2 days ago i have had a rather sudden lack of speed, until this problem occured i was able to download @ 900Kb/s on a good day nearly 1meg/s but now i cant even run btspeedchecker as it crashes.
I have tried the following:
1) connected straight to master socket (inside cover)
2) different extension cord
3) no extension cord
4) new filter
5) Complete reinstall of OS.
6) Turned off wireless on router incase of unauthorised access eating bandwidth
7) disabled firewall
still no joy please help
katrina
speedtest.net comes up as follows:
Info From Hub:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:26:13
Downstream
9,586 Kbps
Upstream
1,164 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 4.8 dB
Line attenuation (Down/Up)
41.5 dB / 18.9 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
23
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
1049542 / 4294967148
CRC Errors (Down/Up)
15 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
19
UPDATE:i have now managed to get the btspeedchecker to complete a check and the info is as follows:
1. Best Effort Test: -provides background information.
Download Speed
74 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 74 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9586 Kbps(DOWN-STREAM), 1164 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.47:29.67:51.86 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
921 Kbps
0 Kbps
1164 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 921 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1164 Kbps
Similar Messages
-
Sudden drop of speed - internet vitually unusable ...
Hi all
I had a look round the service status page and saw nothing for my area, so wondering if it's just me, but last night as I was playing my usual evening online poker, I basically lost all connection.
Now, I'm on Total Broadband Unlimited, have a Home Hub v2, and have done since February. Am in the WD17 area, and nothing has changed from when it's been working fine all these months.
So, as I was merrily playing along, the 54.0 Mbps connection suddenly drops out to..... 1.0 Mbps. And stays there. Do a Hub reset - no improvement.
So come back from work today to see if there's any improvement - and marginally. It's now randomly fluctuating between 2, 11, 15, 18 & 54. Still pretty much unusable.
Any ideas?Those figures look like wifi data rates not adsl
enter
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL
POST RESULTS
Also post results of test at http://speedtester.bt.com/
if you are on wifi connection to router then
Download Inssider2 for free from http://www.metageek.net/products/inssider/download
or
Xirrus wifi inspector again free http://www.xirrus.com/library/wifi_download_redirect.php
they l show you any wifi around you that could cause problems
and the channel they use just pick a free one
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me -
So I went to bed last night with the Internet running around 20 - 35mb down happy days, however I woke up this morning and it has dropped to bellow 1mb down (around 0.7mb) this is an almost impossible speed to use the Internet, I have no idea why this has happened I have tried everything from resetting the router to seeing if my computers wireless adapter is playing up (it is not) and nothing, it has taken me all day to try and work out how to fix this problem but with my Internet running so slow it is taking to long, I did the BT speedcheck and apparently the drop in speed comes from within my house (great that helps me in no way ) I emailed BT but to no luck as they still haven't got back to me, can anyone offer any help or advise if you have come across this problem too and have solved it.
You need to run a BT diagnostic speedtest to find out what your IP profile is.
If you found this post helpful, please click on the star on the left
If not, I'll try again -
Please help cure sudden drop in BB speed
Hi,
Following the advice of a BT Openreach engineer I recently installed a new Home Hub 3 modem - the engineer was upgrading my old phone socket to a new 'dual' ADSL/Phone socket and installing new cabling to the telegraph pole outside our property).
Initially I was getting very good BB speeds (for this area) of around 4-5 Mbps however a week ago the speed dropped overnight to about 1.8 Mbps, with many web pages taking significantly longer to load - ironically BT pages seem to take the longest now.
I reset the modem with the hope that the speed may pick up again but 5 days on and the speed is still only around 1.93 Mbps. I ran the BT Speed Test using the following computers (one at a time) connected directly via ethernet cable to either the HH3 GigE socket or the regular Ethernet socket:
MacBook Pro
Samsung Notebook
MacBook Air
iMac
Mac Pro
I also ran the same test using WiFi to include iPad and iPhone - same speed results. Nothing else was connected at the time of the tests, not even the phone.
It seems the problem isn't my computers but the modem as the speed coming into it from the exchange is pretty high - 7.26 Mbps.
Any help or advice on how to get my BB speed back to what it was previously would be greatly appreciated.
Chris
my speed test results:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 5 days, 16:22:50
Downstream: 7.094 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.2 dB / 22.0 dB
Line attenuation (Down/Up): 34.7 dB / 20.0 dB
Output power (Down/Up): 19.8 dBm / 11.9 dBm
FEC Events (Down/Up): 0 / 3
CRC Events (Down/Up): 6981 / 64
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 9513 / 0
Error Seconds (Local/Remote): 5959 / 50
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
And these are the speedtester.bt.com results:
Your DSL Connection Rate :7.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.Welcome to this forum.
Your IP profile is stuck at 2Mbs.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to reset it for you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
was getting a constant average of 6 - 7mb download speed, had a day early last week which went up to 10mb? but now, for the last 3 days, i'm getting a max of 1mb?????
anybody else had a similar drop?
Ryansorry, you've lost me with the top right a - z?
speedtester results are
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1173 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1173 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1540 Kbps(DOWN-STREAM), 202 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.2:27.11:64.69 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
155 Kbps
0 Kbps
202 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 155 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 202 Kbps -
Why sudden drop in speed (any mods advise please)
i have been on ADSL2 for months now
getting about 4kbps regular
now all of a sudden i am getting about 1.5kbps
no idea why
can anyone find out why.
can any mods advise please
my exchange is Tamworth,Staffs
the postcode is B77 2ESHi Borris12,
Please can you post your line stats from your router using the method on the following page according to your router model: http://www.kitz.co.uk/adsl/frogstats.php
Thanks
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution. -
For the last three days i have suffered an awful drop in speed from an already slow connection. The speed has gone from an average of around 1.2mbs to being lucky if i reach 0.4mbs. This makes even the simplist things difficult. I can no longer even watch the BBC iplayer the speed is that slow. This has been going on for a few days at first i gave BT the benefit of the doubt and thought the issue would just go away, but it hasn't. I'm not impressed with my speed when the connection is working correctly so to say i am NOT impressed now is a complete understatment. I have checked the BT Service Status and found no recent problems in my area so i presume everything is working as it should. So what would explain my sudden drop in speed. Any help would be appreciated.
Hi,
Sorry to hear about your problems. It sounds like you may have been hit with a bit of interference. This might be a failing bit of electrical equipment in your house, or in your area, that is introducing electrical interference onto the telphone line. Lots of things can cause it (see here). You can try a few self-help measures, but please be aware that it could be 2-3 days before you see an improvement.
The bottom line is if the interference is stopped, the line will become more stable and your speed will rise. If the interference persists, the situation will stay the same or worsen.
Run the BT Speedtester regularly and keep an eye on your IP profile. If that continues to drop, it is a sign of a continuing problems.
It's much easier to convince BT you have a problem if you have got a bit of evidence to support what you are saying!
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559 -
BT Inifinity - Speed and Latency - Sudden Drop in ...
Hi All,
I hope someone can help me here, I'm really just looking for some advice and an opinion. I have had BT Infiinity for around a year now, and, barring the first few weeks, i have had a stable connection of around 68000kbps down (sync) and 20000kbps up (sync), with a usually low ping of around 5ms to most UK Servers.
The last few weeks i have had a sudden drop in sync to around 54000kbps, showing attainable as 62000kbps, up speed has also dropped a few meg. to top this off, the interleaving depth has gone from a solid fast-path that i used to have, and was completely stable. to a depth of 1050 (down), up is strangely still on fast-path though.
do you think i have a line fault or is something effecting noise on my line? The biggest bug bear for me about this is the latency, as I am an an avid online gamer, when I'm not working or entertaining my 1 year old son.
Before i even touch a gaming server, i seem to have a ping of around 20-35ms, which as other gamers will know, is not good.
i have included a few graphs for the ones who know more about VDSL than i do, as my FEC errors seem unusually high.
Thanks in advance peeps :-)Hi john014,
Thanks for posting. Have you tried the quiet line test? Dial 17070 option 2, it should be quiet but if you’re getting any noise on the line we’ll need to look into that for you.
If it’s all clear can you try posting a few tracerts i.e. one to the game and one to the BC site for comparison. I’m sure we can help with this.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Broadband speed suddenly dropped
For the last 7 months we have had good BB speeds of around 6Mbps this has suddenly dropped down to under 0.5Mbps.
I have reset the Home Hub 2 & had it plugged directly into the test socket on the master unit which has not changed anything.
I ran the BT Speedtest which gave the following:
Download speedachieved during the test was - 414 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :5824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
I did notice the blue "b" led flashing yellow a lot last eve, far as I know this means the Hub is updating itself
Any ideas?
Thanks
Dave
Solved!
Go to Solution.Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
your ip profile is low this is due to disconnections and providing you can maintain a stable connection with no hub restarts for the next 3/5 days your profile should increase automatically this will then improve your download speed
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
I was using Firefox to read my Netzero email. The print suddenly dropped down to very small and I have difficulty reading the email. Netzero said to oper Mozilla Firefox, click "tools", click "options", and click "content" to change the font to a bigger size. But when I clicked the brown "Firefox" button on the Firefox page, I do not see the buttons Netzero told me to click. Can you tell me what they are referring to or just tell me how to increase the size of the font when I am reading email on Netzero. AOL email font size was not affected when I clicked AOL to read the email there.
See this and reset the zoom level there: <br />
https://support.mozilla.com/en-US/kb/Page+Zoom -
When I watch YouTube videos on my iPhone 5 it sometimes suddenly drops in quality so much the whole video goes blurry and it's almost impossible to watch anything?? Help also I think it might have to do with my wifi but I'm not sure. Sometimes I also try to skip to sections of a vid and it just lags for ages and nothing happens.
mwall614:
Good for you! I haven't tried it, but I'm sure it works.
Enjoy your Pismo.
cornelius -
I have been trying out a WRT1900AC router for about a week and just developed a MAJOR drop in speed from the router to the computer while doing a file transfer:
This thing has been sending files to and from the router's esata and USB3 port at over 50 MB/s until just now.
I can still write to the drives attached to the router at 50MB/s + all day long. Getting files from the drives have suddenly dropped to 300Kb/s on the esata and the USB3 ports
Tried rebooting/powercycling the router, disconnected the drives and reconnected them, same result.
Anyone else run into this?
Funny, I just got done posting in another thread how fast this thing moved files to and from external storage. Now this,,,,,,
Maybe the universe is telling me not to keep this router?1. What file sizes do you usually transfer? What are the file types?
For testing I used larger files (IE: ISO files, larger zipped files, etc.) rather than just copying folders or small files.
2. Are the files being transferred to and from your computer and a storage drive (hooked to the WRT1900AC)?
Files were moved all over: from a WD Mycloud (hooked up to 8 port gigabit netgear switch) to my computer. Also have a Toshiba 1TB USB3 drive plugged into the WRT1900AC USB3 port and an older WD 2 x1TB enclosure hooked into the WRT1900AC via the eSATA port. For testing I moved files all over the place: From the Esata to the computer, to the USB drive, to the WD Mycloud and back again. Also mixed up going from point A to B, then from point C to point B, etc. In all cases the slowest speed I get is 50MB/s + with some transfers topping out at 90MB/s!!!
3. If it's a storage drive, does it have USB3 ports as well?
Yes
4. What is the link speed of your computer?
Wired Gigalan
Routers do not usually need to be rebooted every now and then. They should be running 24/7. My guess is, the wired or wireless adapter may have adjusted speeds consequently dropping file transfer speeds.
Agreed. I can count on one hand how many times I had to reboot my last router over the 2+ years I had it.
Heres the other thing: the need to reboot is not just associated with file transfers. I get the "cant connect with the WRT1900AC" message just going into the user interface from time to time as well as being unable to see storage folders in Windows explorer from time to time. In these cases I can still go online, surfing and doing whatever. The router (according to the Smartlink page) just seems to disappear. Which doesnt make sense since if the router cant be seen online, how is it that I can still go online?
Anywho, I still have this week before I lose the ability to return/exchange it at Best Buy. Will see how things go.
And thanks for the reply and suggestions,,,,,,,,,, -
im using phone 3GS 32GB, my signal was very poor but whenever i insert my sim to other phone, there's no signal problem.. When i change position, the signal suddenly dropped. my software version now is 4.3.5.
GoodReaderUSB originally worked by transferring files to a special location on a user’s iPhone, which iPhone’s GoodReader app was able to access. However, accessing this location was a violation of Apple’s iPhone SDK Agreement, because the app had to access files outside its own private storage space, which is forbidden by Apple.
Because of this, your only choice to fix this. at this point, may be to restore your phone as a "new" device in itunes and NOT from backup. Follow this by syncing your content back to your phone. Unfortunately, ALL saved data on your phone will be lost. -
Ok, so on friday after a long and painful time with AOL.. I had my BT Infinity option 1 package installed. Everything was fine and the engineer measured the speeds that were coming through the house. On Friday it was 38mbps. He said that it will always stay on 38mbps and would never get lower, only higher. So yesterday afternoon I did a speedtest which told me that my download speed had dropped to 25mbps. I thought ok, not bad.. but why the sudden drop? Then later yesterday night, I measured again.. and it came up as 11mbps, and today I keep getting between 7mbps and 9mbps. What the heck is going on?
Ok, I'm not sure if this is wireless or not. I took the black and yellow cable out of the bt box and plugged it into my hub. Then inserted the other end into my laptop, I guessed I was wired up. So this is my speed through ethernet cable:
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
15327 Kbps
0 Kbps
27687 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 15327 Kbps
For your connection, the acceptable range of speedsis 12000-27687 Kbps .
Additional Information:
IP Profile for your line is -27687 Kbps
2. Upstream Test: -provides background information.
Upload Speed
1556 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 1556 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 2000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results. -
Yesterday I had infinity installed and after the engineer left I did a speed test that showed my download speed to be 37Mb+ with and upload speed of 1.8Mb after sorting out the vision box which I had to disconnect all the power to the PC and BT routers I did a speedtest and find that the speed has dropped from 37Mb+ down to 1.62Mb with 0.51Mb upload I know there are variations in the speed especially during the first 10 days but I certainly didn't expect to drop the download speed by 95%
Are drops in speed like this normal or what?Hi wildthing666,
Sorry to hear of the problems you've been having. If you are still having the same issues, please post up a bit more information on your setup (i.e. how many computers you have and how they are connected to your Homehub etc.) along with the results from a test at www.speedtester.bt.com and we might be able to identify what the problem is.
Cheers
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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