Help viewer crash

Hi
This has been posted eslewhere but I did not find any solution to my problem so here goe. I have tried to access the help files in safari and finder but they wont open or at least they briefly open then crash. I have tried all the tips seen on here and now reckon my only option is a reinstall of finder as i have binned soem of the files and may have binned the wrong ones. I tried to find the help viewer install package using the pacifist but could not see any obvious finder install files or packages.
Is there a seperate file somewhere that I can install or is there another solution. I am using the latest update version of osx 10.4.5
Any help much appreciated, not that I use help very often but it would be useful to have it work.

One step you could try before a re-install is you may be able to repair this with the 10.4.5 Stand Alone Combo Update.
This is a more robust install, as opposed to an incremental "delta" update so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before. It has worked well for many.
Remember to Verify Disk before update and repair permissions before and after update from /applications/utilities/disk utility.
-mj
[email protected]

Similar Messages

Help viewer crashes

I updated my desktop system last night, going from Lion (10.7.5) to Mountain Lion (10.8.2).
Since then, Help Viewer (and helpd) have been completely non-functional. Every time I launch Help Viewer, I get a pop-up window showing that helpd has crashes. I'm not having any other issues at all - everything else seems to work fine.
I've reviewed numerous examples of how to resolve this problem, including clearing all caches, resetting the help viewer by removing the related plist files and caches, checking all internet plug-ins, removing old & unused Safari extensions, etc.
Still, every time I launch Help Viewer, I get a crash report from helpd and the Help Viewer tells me it has no content to show.
I do not want to re-install the OS unless there is absolutely no other way to resolve this issue.
I would appreciate any suggestions or feedback.
Thanks,
Michael Frankel
President & CEO, Wizard Consulting Group, Inc.
<Personal Information Edited by Host>

OK - Here we go.
First the lines from the Console:
2/3/13 5:19:23.472 PM helpd[966]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:23.472 PM helpd[966]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:24.100 PM com.apple.launchd.peruser.501[225]: (com.apple.helpd[966]) Job appears to have crashed: Segmentation fault: 11
2/3/13 5:19:24.220 PM ReportCrash[967]: Saved crash report for helpd[966] version 1.1.4 (85) to /Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-03-171924_MF-MACP RO.crash
2/3/13 5:19:24.222 PM ReportCrash[967]: Removing excessive log: file://localhost/Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-0 3-121311_MF-MACPRO.crash
2/3/13 5:19:33.707 PM helpd[978]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:33.707 PM helpd[978]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:34.392 PM com.apple.launchd.peruser.501[225]: (com.apple.helpd[978]) Job appears to have crashed: Segmentation fault: 11
2/3/13 5:19:34.491 PM ReportCrash[967]: Saved crash report for helpd[978] version 1.1.4 (85) to /Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-03-171934_MF-MACP RO.crash
2/3/13 5:19:34.493 PM ReportCrash[967]: Removing excessive log: file://localhost/Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-0 3-121321_MF-MACPRO.crash
Next, the actual log file (and yes, it's long):
Process:
helpd [978]
Path:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
Identifier:
helpd
Version:
1.1.4 (85)
Code Type:
X86-64 (Native)
Parent Process: launchd [225]
User ID:
501
Date/Time:
2013-02-03 17:19:33.996 -0800
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT
00000001009ae000-00000001009be000 [   64K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation
0x00007fff857bf50a CFStringGetLength + 10
1   com.apple.CoreFoundation
0x00007fff857de48f _CFPropertyListCreateWithData + 367
2   com.apple.CoreFoundation
0x00007fff857de1a0 CFPropertyListCreateFromXMLData + 160
3   com.apple.CoreFoundation
0x00007fff8580f535 CFBundleGetLocalInfoDictionary + 165
4   com.apple.Foundation
0x00007fff85b97d62 -[NSBundle localizedInfoDictionary] + 34
5   com.apple.Foundation
0x00007fff85b97cf9 -[NSBundle objectForInfoDictionaryKey:] + 29
6   helpd
0x00000001009b46de 0x1009ae000 + 26334
7   helpd
0x00000001009b4528 0x1009ae000 + 25896
8   helpd
0x00000001009b1348 0x1009ae000 + 13128
9   helpd
0x00000001009b62ff 0x1009ae000 + 33535
10 libdispatch.dylib
0x00007fff890690b6 _dispatch_client_callout + 8
11 libdispatch.dylib
0x00007fff89069041 dispatch_once_f + 50
12 helpd
0x00000001009b61fe 0x1009ae000 + 33278
13 helpd
0x00000001009afef5 0x1009ae000 + 7925
14 helpd
0x00000001009af8cb 0x1009ae000 + 6347
15 com.apple.CoreFoundation
0x00007fff858a5b2d __CFMessagePortPerform + 701
16 com.apple.CoreFoundation
0x00007fff857ba2d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
17 com.apple.CoreFoundation
0x00007fff857ba019 __CFRunLoopDoSource1 + 153
18 com.apple.CoreFoundation
0x00007fff857ed19f __CFRunLoopRun + 1775
19 com.apple.CoreFoundation
0x00007fff857ec6b2 CFRunLoopRunSpecific + 290
20 com.apple.CoreFoundation
0x00007fff857fb371 CFRunLoopRun + 97
21 helpd
0x00000001009b80d5 0x1009ae000 + 41173
22 libdyld.dylib
0x00007fff84b2c7e1 start + 1
Thread 1:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff8e6aed16 kevent + 10
1   libdispatch.dylib
0x00007fff8906bdea _dispatch_mgr_invoke + 883
2   libdispatch.dylib
0x00007fff8906b9ee _dispatch_mgr_thread + 54
Thread 3:: Dispatch queue: com.apple.root.default-priority
0   libsystem_kernel.dylib
0x00007fff8e6ae386 __semwait_signal + 10
1   libsystem_c.dylib
0x00007fff85b02800 nanosleep + 163
2   libsystem_c.dylib
0x00007fff85b0268a sleep + 61
3   com.apple.helpbookPlugin
0x0000000101e0def6 0x101e08000 + 24310
4   com.apple.Foundation
0x00007fff85bd4986 -[__NSOperationInternal start] + 684
5   com.apple.Foundation
0x00007fff85bdc1a1 __block_global_6 + 129
6   libdispatch.dylib
0x00007fff8906cf01 _dispatch_call_block_and_release + 15
7   libdispatch.dylib
0x00007fff890690b6 _dispatch_client_callout + 8
8   libdispatch.dylib
0x00007fff8906a1fa _dispatch_worker_thread2 + 304
9   libsystem_c.dylib
0x00007fff85a7acab _pthread_wqthread + 404
10 libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 4:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 5:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000001c000100 rcx: 0x00000000ffffff80 rdx: 0x000000001c000100
rdi: 0x0000000000000000 rsi: 0x00000000000003ad rbp: 0x00007fff5f2505d0 rsp: 0x00007fff5f2505d0
   r8: 0x00000000ffff0000   r9: 0x00007fff5f250158 r10: 0x00007fff8e6aeffa r11: 0x00007fd0f4b3f340
r12: 0x00000000000003ad r13: 0x00007fd0f4b3f340 r14: 0x0000000000000000 r15: 0x00007fd0f4b3f340
rip: 0x00007fff857bf50a rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 0
Binary Images:
0x1009ae000 -
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0x101e08000 -
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0x101e27000 -
0x101e40ff7 com.apple.SemanticDocumentManagement (1.2.3 - 1.2.3) <32454B13-A6CB-3DFA-8CCB-F66E7FE80163> /System/Library/PrivateFrameworks/SemanticDocumentManagement.framework/Versions /A/SemanticDocumentManagement
0x101f87000 -
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0x10207d000 -
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0x7fff841bb000 -
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0x7fff8690aff7 com.apple.CoreText (260.0 - 275.16) <5BFC1D67-6A6F-38BC-9D90-9C712684EDAC> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff8690b000 -
0x7fff86922fff com.apple.GenerationalStorage (1.1 - 132.2) <3F5C87BD-D866-3732-8CB9-D23ED9784D6E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff86923000 -
0x7fff869bdfff com.apple.CoreSymbolication (3.0 - 87) <3D9CBE8D-F047-3DFA-B067-F9589E2AF8BA> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff869be000 -
0x7fff86a1bff7 com.apple.AE (645.3 - 645.3) <FF867ACA-8628-3E5A-8FA0-AF429B42C5D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff86a1c000 -
0x7fff86a1dff7 libdnsinfo.dylib (453.18) <E7595861-ECF9-336E-9901-BED2620FAA80> /usr/lib/system/libdnsinfo.dylib
0x7fff86a1e000 -
0x7fff86b37ff7 com.apple.ImageIO.framework (3.2.0 - 845) <553B9828-A7D9-3AE4-A214-1C33417545FD> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff86b38000 -
0x7fff86b4bff7 libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib
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0x7fff86d30fff com.apple.CFNetwork (596.2.3 - 596.2.3) <6A16C2BD-1035-30F9-AE96-D9E3BB54A976> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff872f9000 -
0x7fff87366fff com.apple.datadetectorscore (4.0 - 269.1) <B69645EB-C4BF-3D52-A49B-CB1A1A88512F> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff87367000 -
0x7fff87cf7c67 com.apple.CoreGraphics (1.600.0 - 324.6) <DCC70C6E-AB6D-3457-A823-7569CB29B107> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff87f2e000 -
0x7fff87fbbff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8813e000 -
0x7fff88193ff7 libTIFF.dylib (845) <ADCB4683-69EB-318B-8BE7-5FDF38BCADAF> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff88194000 -
0x7fff88342fff com.apple.QuartzCore (1.8 - 304.0) <897FAA5D-FF13-33FE-878B-B164D684F019> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff88343000 -
0x7fff883c2ff7 com.apple.securityfoundation (6.0 - 55115.4) <8676E0DF-295F-3690-BDAA-6C9C1D210B88> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff883c3000 -
0x7fff883c8fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff883c9000 -
0x7fff88ff6ff7 com.apple.AppKit (6.8 - 1187.34) <1FF64844-EB62-3F96-AED7-6525B7CCEC23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff88ff7000 -
0x7fff89002fff com.apple.CommonAuth (3.0 - 2.0) <74A86DDD-57D0-3178-AB74-E1F31DBFFC39> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff89004000 -
0x7fff89012ff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
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0x7fff8905ffe7 libGLImage.dylib (8.6.1) <7F31DD61-3110-3541-A9BB-035CD1262E50> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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0x7fff89066ff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
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0x7fff8907cff7 libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
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0x7fff89082fff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff89086000 -
0x7fff8908cfff com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff890a4000 -
0x7fff890a6fff libCVMSPluginSupport.dylib (8.6.1) <7EFDA31E-E463-3897-A8DC-7FD266EB713E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff890e0000 -
0x7fff890ecfff com.apple.CrashReporterSupport (10.8.2 - 415) <55783BF9-125E-3F9C-A412-6A095ECD9353> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff89145000 -
0x7fff89153fff libcommonCrypto.dylib (60026) <2D6537F5-1B5E-305C-A1CF-D1FA80CA3939> /usr/lib/system/libcommonCrypto.dylib
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0x7fff89172fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff89173000 -
0x7fff893a8ff7 com.apple.CoreData (106.1 - 407.7) <24E0A6B4-9ECA-3D12-B26A-72B9DCF09768> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff893a9000 -
0x7fff893acfff libRadiance.dylib (845) <E8956A35-494E-3014-8B86-362D32576116> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff893ad000 -
0x7fff89651fff com.apple.CoreImage (8.2.2 - 1.0.1) <930B0B23-DD84-3B0C-B5A9-C09B7068A6F0> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff89652000 -
0x7fff89653ff7 libsystem_sandbox.dylib (220) <3C3B03CF-C525-3CB3-8557-62E91B93AC95> /usr/lib/system/libsystem_sandbox.dylib
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0x7fff89667fff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff89668000 -
0x7fff8976afff libJP2.dylib (845) <405CAF25-0AA5-3C6B-A4A6-94471A1EDD2F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff8976b000 -
0x7fff89845ff7 com.apple.backup.framework (1.4.1 - 1.4.1) <A3CFCA9E-717C-302D-821B-16FD35E6673F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff89846000 -
0x7fff89853ff7 com.apple.NetAuth (4.0 - 4.0) <F5BC7D7D-AF28-3C83-A674-DADA48FF7810> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8990b000 -
0x7fff8990bfff libOpenScriptingUtil.dylib (148.2) <B8061D13-C1B2-38D5-A723-9A98D64E67AC> /usr/lib/libOpenScriptingUtil.dylib
0x7fff89a06000 -
0x7fff89a15ff7 com.apple.opengl (1.8.6 - 1.8.6) <720CC06C-0D01-37AE-BB3D-D7F0242B262A> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff89a16000 -
0x7fff89a6dff7 com.apple.ScalableUserInterface (1.0 - 1) <F1D43DFB-1796-361B-AD4B-39F1EED3BE19> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff89a6e000 -
0x7fff89ab1fff com.apple.RemoteViewServices (2.0 - 80.5) <F3A897C9-A277-3B56-8FB3-2BC2C10C33BF> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff89b64000 -
0x7fff89b71fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff89ce4000 -
0x7fff89ce4ffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <29E2C990-3617-3FA2-BDD7-DB7DF493E443> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff89ce5000 -
0x7fff89cf2fff libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib
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0x7fff8a13efff libicucore.A.dylib (491.11.1) <CC318A27-878A-38CE-9292-1B98353FA9C7> /usr/lib/libicucore.A.dylib
0x7fff8a1ab000 -
0x7fff8a1b6ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8a1b7000 -
0x7fff8a1cdfff com.apple.MultitouchSupport.framework (235.28 - 235.28) <BD78B16E-9B5A-3E07-93B4-13AD1A538CAC> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8a1e4000 -
0x7fff8a28aff7 com.apple.CoreServices.OSServices (557.4 - 557.4) <841878A8-6F3E-300D-8F01-444B3CC1F41D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8a299000 -
0x7fff8a337ff7 com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8a338000 -
0x7fff8a372fff com.apple.GSS (3.0 - 2.0) <0BDF8090-5EF4-3759-94DE-8521D74188AA> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
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0x7fff8a3ecfff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff8a729000 -
0x7fff8a72dfff libCoreVMClient.dylib (24.4) <55F71158-ADEE-3863-92E9-4772DCEA8E31> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8ab77000 -
0x7fff8ab98fff com.apple.Ubiquity (1.2 - 243.10) <F97D3A33-2C8B-3CFF-AF75-A74866D42853> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff8ab99000 -
0x7fff8ac96ff7 libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
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0x7fff8ace3ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
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0x7fff8acebfff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff8acec000 -
0x7fff8acf5fff com.apple.CommerceCore (1.0 - 26) <997CD214-BC78-3C61-A1B8-813EA1CB9997> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff8acf6000 -
0x7fff8adf3fff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x7fff8adf4000 -
0x7fff8ae02ff7 libkxld.dylib (2050.18.24) <7027CE49-007D-3553-8FFA-3E3B428B2316> /usr/lib/system/libkxld.dylib
0x7fff8ae72000 -
0x7fff8ae78fff libGFXShared.dylib (8.6.1) <CF55E720-1B9E-3E24-A1DA-7FA8B261CD8E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8ae79000 -
0x7fff8aea0fff com.apple.framework.familycontrols (4.1 - 410) <AE49B2AB-7D2B-3D52-8E21-60EBEA1A38E6> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff8ca49000 -
0x7fff8ca50fff com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8cc9a000 -
0x7fff8cc9cff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff8cdbd000 -
0x7fff8ce3efff com.apple.Metadata (10.7.0 - 707.3) <A45D75C1-B311-39F0-AF4A-63FCCC098C1D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff8cf69000 -
0x7fff8cf93ff7 com.apple.CoreVideo (1.8 - 99.3) <C424838A-889C-39E5-8108-FD05C93D26A0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8cf94000 -
0x7fff8cfb4fff libPng.dylib (845) <C3CDD2B4-3CB0-3F6D-8411-DAAF267E952B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8d014000 -
0x7fff8d014fff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8d015000 -
0x7fff8d017fff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
0x7fff8d018000 -
0x7fff8d0b2fff libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff8d10e000 -
0x7fff8d130ff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
0x7fff8d9e6000 -
0x7fff8dcb6fff com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8dcb7000 -
0x7fff8dcc9ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff8dccd000 -
0x7fff8dcecff7 com.apple.ChunkingLibrary (2.0 - 133.2) <D2A746DE-002A-3C6C-961E-BE94E71DB835> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff8dd91000 -
0x7fff8ddfafff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
0x7fff8deaf000 -
0x7fff8deb1fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8dec1000 -
0x7fff8dee8ff7 com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff8defb000 -
0x7fff8df29fff com.apple.CoreServicesInternal (154.2 - 154.2) <3E6196E6-F3B4-316F-9E1F-13B6B9694C7E> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8df30000 -
0x7fff8df68fff libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib
0x7fff8e1de000 -
0x7fff8e4f5ff7 com.apple.CoreServices.CarbonCore (1037.3 - 1037.3) <DF7CABCA-F2CB-345B-8EFF-F0F4E937B7FF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff8e692000 -
0x7fff8e696fff libGIF.dylib (845) <2690CE83-E934-3EF8-A30A-996EDADCE3E4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8e697000 -
0x7fff8e69bff7 com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8e69c000 -
0x7fff8e6b7ff7 libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib
0x7fff8e6b8000 -
0x7fff8e6bcfff libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib
0x7fff8e6bd000 -
0x7fff8e7c8fff libFontParser.dylib (84.5) <617A7D30-C7BC-39FC-A1FE-59367B4A5719> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff8e7c9000 -
0x7fff8e7cffff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x7fff8e81e000 -
0x7fff8e82bff7 com.apple.HelpData (2.1.4 - 85) <EE68BDCC-AF2E-34D3-8E4F-87379E3A4D8E> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff8ef72000 -
0x7fff8ef72fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8f35c000 -
0x7fff8f35dff7 libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib
0x7fff8f35e000 -
0x7fff8f35fff7 libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib
0x7fff8f95a000 -
0x7fff8fd51fff libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8fe64000 -
0x7fff8fee6fff com.apple.Heimdal (3.0 - 2.0) <660A6C64-4912-32C8-A332-B64164032A2D> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff9000c000 -
0x7fff90429fff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff9042a000 -
0x7fff9057bfff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff905c4000 -
0x7fff905f2ff7 libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
0x7fff905f8000 -
0x7fff90654ff7 com.apple.Symbolication (1.3 - 93) <97F3B1D2-D81D-3F37-87B3-B9A686124CF5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff90679000 -
0x7fff906d6fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <B3198BD6-EA1D-3E5E-ADD4-37D8E6B72678> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff90b68000 -
0x7fff90b6cfff com.apple.IOSurface (86.0.3 - 86.0.3) <C121DE83-ED12-3DC1-BDB3-4FCB29AB0571> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 790
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=144.6M resident=119.2M(82%) swapped_out_or_unallocated=25.4M(18%)
Writable regions: Total=74.5M written=9844K(13%) resident=11.2M(15%) swapped_out=0K(0%) unallocated=63.3M(85%)
REGION TYPE
VIRTUAL
===========
=======
MALLOC
63.4M
MALLOC guard page
48K
SQLite page cache
192K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
12K
__DATA
10.4M
__IMAGE
528K
__LINKEDIT
53.3M
__TEXT
91.2M
__UNICODE
544K
mapped file
18.1M
shared memory
308K
===========
=======
TOTAL
304.6M
I sincerely hope this gives you enough information to figure out what's happening. At least after the re-install, helpd is not crashing constantly. Now it crashes only when I select Help from the Finder menu. I still want it fixed, but at least I can work.
Thanks,
Michael Frankel
President & CEO, Wizard Consulting Group, Inc.

HTML Help viewer crashes.

The Problem:
After making some modifications to a working RH HTML file a
crash occurs when trying to view a compiled .chm file.
The Clues:
- It doesn't occur right away, but after clicking on a couple
links.
- Sometimes the ".. tell Microsoft about this problem .."
dialog tells me that Microsoft HTLM Help Executable has encountered
the problem whereas other times it says that
hhlauncher.exe had the problem.
- This problem ONLY occurs when the compiled file is viewed
on the computer I compiled it from. If I try viewed the .chm file
on another computer it experiences no problems.
- The "Application Error" dialog following the ".. tell
Microsoft about this problem ... " dialog reads: "The instruction
at "0x4080df31" referenced memory at 0x4080df31". The memory could
not be 'read'."
What I Tried:
Tried picking apart the particular project I was working on,
taking out things I had recently added etc. When this didn't work,
I started over with the project, but it
still wouldn't compile. My next strategy is to reinstall
RoboHelp.
Plea for Help:
I need to get this problem solved so I can view the output of
the project I am working on. Can anyone tell me what in the world
is going on here?
Much Thanks -
Andy

Hi Bob
Within RoboHelp HTML, you may define a "Home" link that will
be visited if the user clicks the Home item. In RoboHelp HTML, you
expand the Windows pseudo folder and edit the Window properties to
define the Home location. If you are using RoboHelp 7, you first
click View > Pods > Project set-up. Then you expand the
Windows pseudo folder found in the Project pane and double-click
the window to get at its properties. Click the Advanced Properties
button and enter a URL into the Home field.
What is worth noting here is that clicking the Home link will
open any URL that can be reached. Whether it is a page compiled
inside the .CHM or it's
http://www.Google.com. This is
where the Refresh link comes into play. You may need to refresh
loading of the page displayed in the Topic pane of the .CHM viewer.
Hopefully this helps... Rick

Help viewer is weird to display topics

Hi,
When I try to get help with the help viewer, I enter a word in the little window for a keyword search and Help always display that He can't find anything (Aucune rubrique d'aide correspondante n'a pu être trouvée in french) Per exemple : if I enter the word Safari... it's simple!! but after this message I go back with the little arrow and it display finally the information that he was supposed to display !!! Do I need the trash the library folder com.apple.helpui ??? What append after that?

Help Viewer crashes or shows blank....
http://discussions.info.apple.com/webx?[email protected]@.6897a2ae http://www.thexlab.com/faqs/helpviewer.html
This is a common bug in Panther. The solution to this problem is simple though:
• (~ means your home directory)
Go to ~/Library/Preferences and delete the following files......
com.apple.help.plist
com.apple.helpui.plist (you may or may not have this one).
com.apple.helpviewer.plist
Next go to ~/Library/Caches and delete the folder......
com.apple.helpui
Log out and log in. If the problem is gone, empty the trash. If not, put everything back.
or you can open MacHelp directly from .....
/Library/Documentation/Help and it works fine.
george

Mac Help viewer is blank

I've been using Tiger on this G4 for several months. Today, I clicked on Help menu in the Finder window. The viewer came up, but it was blank.
At the same time, something happened to my Airport, but I got connected through Diagnostics.
How can I get my Mac Help working?
G4 and G5 Mac OS X (10.4.8)

Hi oldengraver,
this article might help: FIXED: Help Viewer crashes or shows blank window
If this answered your question please consider granting some stars: Why reward points?

Thumbnail view crashing FCP -- Kona3 the problem?

For larger projects, running bins in thumbnail view crashes FCP.
Most of the time, I'm editing 6 to 8 min. stories for a news magazine format show. We shoot on Sony XDCAM, so usually 2 or 3 disks per project (roughly 44 mins of HD viddy per disk, with anywhere from 20 to 120 individual clips on the disk).
However, for our documentaries (either 26 mins or 56mins) we shoot between 30 to 45 disks full of content. When importing the disks into FCP7, we use a bin per disc, translating into an average of 80 clips per bin. Whenever a project is this big, I can only open 3 or so bins in thumbnail view. After that, the system crashes. Even if I only keep one bin open at a time, by that fourth bin, the system crashes.
We are using a KONA3 card configuration.
Anyone else seen this?

PROBLEM IDENTIFIED (NOT SOLVED):
I've had this problem with thumbnail images crashing FCP after opening bins for over a year now and when going back using footage from old projects it happens more frequently. I can open 2-4 bins before it will crash FCP completely.
TROUBLESHOOTING IN THE PAST:
- Dumped Prefs
- Re-installed FCP
- Formatted & Re-installed EVERYTHING (OSX included)
- Increased thumbnail cache size
- Created new projects & bins, etc.
CONCLUSION:
None of the above troubleshooting strategies worked. Increasing the thumbnail cache size may appear to work a little but problem persists with little improvement.
HOW I IDENTIFIED THE PROBLEM:
Only recently have I been working with other formats aside from XDCAM. I've recently incorporated more ProRes files into my most recent project of T2i footage from the Canon DSLR camera. If I open a bin and display thumbnails of the ProRes video clips everything works without a problem. Loading thumbnail bins with the raw .mp4 files also works fine. Only loading XDCAM files will cause FCP to crash. The problem has nothing to do with the Kona card. If you read the posts carefully here and elsewhere you will see the common denominator is the XDCAM encoded video files being displayed as thumbnail icons.
I am using XDCAM EX files at 1080p 30fps. To further isolate this problem as something having to do with the XDCAM files, another user posted on another thread:
*"I am having similar issues with two separate projects. The only commonality between them is XDCam.*
*To possibly isolate it I reinstalled FCP on one system, and installed latest Blackmagic driver on the the same. Both systems are up to date visa vi OS, FCP, and QT.*
*Both still crash with the same regularity as described here."*
Apple, this problem has persisted for more than two years and is a major problem. Just search the forums including this one. Any further upgrades of Final Cut Studio or OS X are worthless until this problem is fixed. A brand new body and interior won't fix a car with a broken engine. Please help!! Please solve this issue with the XDCAM footage in FCP!
If anyone has any solutions or work arounds please notify me. I need it!
[email protected]
/\/\ichael
Message was edited by: MichaelRev1412
Message was edited by: MichaelRev1412

Content Viewer Crashes When Viewing Web Content

Hi,
I'm having issues with the folio Content Viewer crashing before web pages fully load my hyperlinks. I need to proof the folio with the client before we can publish, so I need everything to be working and know that the final app will not have the same issue.
I've set up buttons that link to coordinates on Google Maps. When a button link is clicked, the web viewer begins to load then immediately disappears (sliding to the bottom of the screen before the web content finishes loading) or crashes the Content Viewer completely.
I searched the forums and did not really find any solutions, other than when using a lot of images, they need to be sized/sampled down to use less memory. My folio does have a few articles that use quite a few images, so I've sampled everything down to 72dpi and noticed a slight increase in loading speed when loading each article. At first I thought this fixed the issue as the maps were loading for me, but after switching articles, it's crashing again.
If anyone has come across this and has a solution, please help me out!
Thanks,
S

Found a solution.
https://blogs.adobe.com/indesigndocs/2013/06/memory.html
Hopefully this helps someone else.
Cheers!
S

Viewer crashes if any data exists in field

Hi there,
Wonder if you would be able to help me out. We are doing a very simple query onto the database using a Data Template (see below).
We've set the 3 parameters and Auto Generated a Layout.
When viewing this report (clicking View) all is fine when (any of the fields) COMPANY_BACKGROUND or FOCUS are empty. As soon as we enter any value - doesn't matter how long, or which characters - we get the error ("The report cannot be rendered because of an error, please contact the administrator.") when viewing the template in any, but Data output format. When outputting to Data, we do see the data in the database represented in the xml.
The columns have the following specs:
- S_ORG_EXT.DIRECTIONS is a long of type Data (Public).
- S_ORG_EXT.FOCUS is a Varchar 700 of type Extension.
Can anyone help us finding out why filling any of the fields with data makes the viewer crash?
Thanks in advance for the support.
h6.
<dataTemplate name="Company_Overview_Report" Version="0.1">
     <parameters>
          <parameter name="c_rowid" dataType="character" defaultValue="1-GFQ"/>
          <parameter name="c_division" dataType="character" defaultValue="National Accounts"/>
          <parameter name="c_officeType" dataType="character" defaultValue="Home Office"/>
     </parameters>
     <dataQuery>
          <sqlStatement name="Q1_Company_Overview">
               <![CDATA[
SELECT
SOE.ROW_ID AS COMPANY_ID
,SOE.NAME AS COMPANY_NAME
,SOE.DIRECTIONS AS COMPANY_BACKGROUND
,SOE.X_FOCUS AS FOCUS
FROM
SIEBELT.S_ORG_EXT SOE
WHERE
SOE.ROW_ID = :c_rowid
AND SOE.DIVISION = :c_division
AND SOE.X_OFFICE_TYPE_CD = :c_officeType
]]>
          </sqlStatement>
     </dataQuery>
     <dataStructure>
          <group name="G_Company_Overview" source="Q1_Company_Overview">
               <element name="COMPANY_ID" value="COMPANY_ID"/>
               <element name="COMPANY_NAME" value="COMPANY_NAME"/>
               <element name="COMPANY_BACKGROUND" value="COMPANY_BACKGROUND"/>
               <element name="COMPANY_FOCUS" value="FOCUS"/>
          </group>
     </dataStructure>
</dataTemplate>

Hi there,
It seems that our question can be narrowed down to the following one:
Large Varchar
Does the viewer have a max length size for bringing in data from fields/columns > (f.e.) 300 characters?
Thanks if you know the answer to this one!

Help viewer is not helping

I have an intel mac notebook and it works great -- except for the help viewer which has gone from very slow in responding to not responding at all. I followed all the tips for resetting the viewer (deleting help p lists, etc.) and that will fix it temporarily. But everytime I restart my computer, I have to delete those same files again to get the help viewer working. I finally went to console.log and this is the message it is displaying but I need help in translating it. Please Help! I'm an ex-windows user and this is my first mac and I'm really dependant on the mac help.
2006-05-13 09:55:55.217 Help Viewer[272] * -[NSBundle load]: Error loading code /Users/annatsao-abellera/Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports for bundle /Users/annatsao-abellera/Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle, error code 2 (link edit error code 0, error number 0 ())
2006-05-13 09:55:55.427 Help Viewer[272] * NSRunLoop ignoring exception '* End of archive encountered prematurely at 400' that raised during posting of delayed perform with target 37bda0 and selector '_setupTOC'

Just in case, here's Dr.Smokes Help Viewer Tips.
It also wouldn't hurt to try using Disk Utility to repair your startup disk (hard drive) as shown in his Resolving Disk, Permission, and Cache Corruption.
You might have a little directory corruption and it's suggested in the Help Viewer Tips.
Cheers!
DALE
Message was edited by: Dale Weisshaar

What Help Viewer Component Enables Index tab?

A customer of ours has a problem with any .chm help file not displaying their index contents properly (showing up as blank). In our app, we have a Help | Help Index menu item that opens up our .chm's index tab. This ends up crashing the entire application.
Similarly, accessing the help file directly in Windows Explorer (outside of our application) works fine until he goes to the chm's Index tab in which case the HelpViewer crashes.
Another similar symptom: sometimes the Index tab's contents will be blank and then a crash occurs when he attempts to close the help viewer.
The index tab problems are not unique to our help files however. So I think there's likely some Windows component missing on his system that makes any .chm file with an index tab display a blank tab or causes crashes.
Error Messages consistently mention a problem with:
ModName: itircl.dll
(Sorry rest of the message is in Swedish)
Has anyone heard of this problem and know how to fix it? Should customer just re-register the .dll? Or is something else needed?

Hi there
There are several DLLs that sometimes become corrupt or get clobbered. I think you would be well advised to download MJs Diags from the link below:
http://helpware.net
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Content viewer crashes after loading google map

Greetings! I am making progress, finally on my first Edge Animate CC 2014 / InDesign CC 2014 DPS edition.
I have finally gotten to the pplace where I need to display a Google Map for two different locations, each map will be loaded with a different button on click and replace the previous map. It works fine in the browser, but when I upload my folio through InDesign and load it into the Adobe Content Viewer on an iPad (Air) after clicking the MAP button (either one), the map loads and appears to be fine, then after about 10 seconds, the Viewer crashes. I have tried it repeatedly and by clicking both map buttons, the produce the same results.
What should upload for someone to look at, or has anyone else ran into this issue?
Below is the code for the Action(s):
downtownMapButton:
// insert code for mouse click here
var mapFrame = sym.$("mapContainer");
var map ='<iframe width="'+mapFrame.width()+'" height="'+mapFrame.height()+'" frameborder="0" scrolling="no" marginheight="0" marginwidth="0" src="https://mapsengine.google.com/map/embed?mid=zE2zuZhUFeMU.kVkOwZos-Fiw" ></iframe>';
mapFrame.html(map);
// Show an element
sym.$("mapBox").show();
// Show an element
sym.$("downtownPointerSym").show();
// Show an element
sym.$("mapContainer").show();
sym.$("closeButtonSym").show();
sym.$("prestonPointerSym").hide();

Found a solution.
https://blogs.adobe.com/indesigndocs/2013/06/memory.html
Hopefully this helps someone else.
Cheers!
S

Adobe Content Viewer Crashing

Is anyone else having a problem with the newest version of Adobe Content Viewer crashing constantly? It crashes all the time for me. Sometimes after I download a folio update and go to view the folio, sometimes when I tap to download the upadte for a folio. I try restarting the app, I try restarting my ipad, nothing seems to make it crash less often. I was just wondering if anyone else is experiencing this and if you've found a solution?
Thanks!

Hi Klaasjan, this is really helpful information, since we have actually the problem that the reader is crashing a lot. Not really surprising since we use a MSO (57 states) in a scrollable area, exactly what you wrote to avoid.
But one question remains, which effects our testing. You said that the articles shouldn't be arranged next to each other, does that mean that the viewer is loading the previous and next article into the memory to speed up the loading time when the user jumps to the next article? Because that would effect our testing, since we have all different versions to test the crashing in one dedicated folio in a row, so we would need to insert a dummy page between all variations, or to you have more specific info on that?
Thanks, Norbert

Adobe Viewer Crashes

I have installed the latest version of the adobe viewer. I downloaded a folio - 685MB but when it finishes the Adobe Viewer crashes and the IPAD screen returns to the screen with all the icons of my apps, then I open again the adobe viewer and it shows that I have to download again the Folio. Please help I have to get the approval of my app with my customer and I dont know what to do. Thanks

My folio still does not work. I've isolated the problem to one particular layout. When this article is in landscape layout, it causes the Content Viewer to crash. I have no MSO with the same name, and I've checked all the interactive objects and overlays to see what's causing this problem. It worked perfectly before the update to the new Content Viewer and before I updated the tools. The article also works fine in portrait view, and it has the exact same objects and interactivity. This is extremely frustrating, and I could be looking for hours to find what the problem is. Any help would be greatly appreciated.

Help with Mac Help Viewer

Hello to whoever is looking at this posting. This may be somewhat out of the norm, but for some odd reason, if I ever try to use the Help function in finder, nothing displays. I just get a blank screen with the "ask a question column", but it acts like it is trying to load continuously. I have to force quit to exit.
Does anyone know why this would be or if there is a specific software update to rectify this problem. This machine is still under 1 year basic warrenty, would it make sense to contact support for this? I have no other software conflicts which is the weird thing. Im using Mac OSX Version 10.3.9.
Thank you for any help with this help issue!
Andrew

Help Viewer crashes or shows blank....
http://discussions.info.apple.com/webx?[email protected]@.6897a2ae http://www.thexlab.com/faqs/helpviewer.html
This is a common bug in Panther. The solution to this problem is simple though:
• (~ means your home directory)
Go to ~/Library/Preferences and delete the following files.....
com.apple.help.plist
com.apple.helpui.plist (you may or may not have this one).
com.apple.helpviewer.plist
Next go to ~/Library/Caches and delete the folder......
com.apple.helpui
Log out and log in. If the problem is gone, empty the trash. If not, put everything back.
or you can open MacHelp directly from .....
/Library/Documentation/Help and it works fine.
george
iMac Flat Panel 1.25GHz 80GB 256MB Mac OS X (10.3.9)

Not able to view the content in Microsoft help viewer (MS VS 2012)

Hello Team,
I'm Rahul from Daimler-Chrysler, Bangalore location. I’m the IT Engineer for Daimler-Chrysler.
We tried many settings in IE but still not able to resolved. So i need more expert help.
My customer having one issue-
# User is not able to view the content in Microsoft help viewer (MS VS 2012), below is the error: Its opening in HTML Format.
So please help me. Contact no- +91-9972004298. and personal id:- [email protected]/[email protected]
I call you to Microsoft customer care they advice me to ASK Question. Please help me, I'm waiting for your reply.
Thanks,
Rahul B. Patil.
+919972004298.

Hi Sri,
it looks that your HANA instance has been created before we enabled the web-based development workbench. Some privileges are missing, we can't migration those existing instances.
Nevertheless you can ignore the error above. You can see all the content inside your instance "smstest1".
If you want to get rid of the cosmetic issue. You might delete this instance and create a new one.
Best regards
Xu

Help viewer crash

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