Help! - VOIP router keeps dropping connection

First let me say that I really have tried all the obvious - cables, power cords, outlets, etc. I've replaced the VOIP router and the cable modem also. But I lose the connection several times per day and have to power cycle to get it back. Started happening within weeks of first switching to VOIP service and installing the (first) VOIP router. To rule out our alarm system, interference, cables, etc. I've even disconnected EVERYTHING downstream so that it's just cable modem --> VOIP router --> nothing. The third light on the router STILL goes out several times a day. It just can't seem to maintain its connection. If I do have either phone or internet connected to the box I lose both of them when that third light goes out. But if I bypass the VOIP router I never lose connection. My internet speeds are 4-5Mbps download, ~1Mbps upload, signal strengths and SNR are very good. I even tried a signal amplifier just to check, and lost the connection within 2 hours of installing that. All the tests on www.myvoipspeed.com turn out fine except for speed CONSISTENCY, but while that might affect voice quality, I can't see how that would affect the maintenance of a connection.
The cable modem is in a garage area. Never below 40F. Have had the VOIP router nearby (3ft cat5 cable from the modem) and also indoors (after a 75ft cat5 cable run), with no difference.
I've tried looking at all the configuration parameters for both modem and router but see nothing obvious that might help or any setting for "timeout" or "keep alive". Have thought about MAC cloning but the problem exists even with no computer downstream.
As you might expect, my cable company says their signal parameters check out fine, my phone company (who sold me the Cisco SPA 2012 router) says either that it's the cable company or "my wiring" (after having told them about a half dozen times that I lose the connection with nothing downstream). Neither seems to have much expertise in the way of diagnostics or troubleshooting. At this point I tend to think I just had bad luck and got a two 'bad' routers in a row, but I'm not about to throw more money after this just to find that wasn't the case.
What else can I try to figure this out and/or fix it??? Someone here must be smarter than the people from the cable and phone companies I've been talking to!

Hi hczerski,
Welcome and thanks for posting!
Sorry for the problems you're having with your broadband. Do you notice the light on the Hub change colour when you're having this problem?
From what you have posted it does look like a wireless issue more than anything else. Have you tried changing the wireless channel on the Hub? Here is the link to show you how - How do I change the wireless channel on my BT Home Hub?
Post back when you've had a chance to try this to let me know how you got on.
All the best,
Robbie
BTCare Community Mod
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Hello ALL
So I have a driving me crazy problem, which I have tried MS Support, Netgear Support and Demon Support, so now I am asking the masses.
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Factory reset universal
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not sure what you mean by this, followed the prompts when i set it up.
Open the airport utility when the TC is working.. click on the TC and take a screenshot of the summary info.
Then click edit and go to the network tab.. take a screenshot of that to and post it.
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Please run the wireless diagnostics and then the utility which is part of the diagnostics and tell us or post that as well.
About Wireless Diagnostics - Apple Support

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Message was edited by: Sean4258

SOMEONE FROM APPLE PLEASE HELP US!
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Nov 3 20:39:59 MacDaddy named[277]: /etc/com.apple.named.conf.proxy:21: no forwarders seen; disabling forwarding
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Why does my TC keep dropping connection?

I got a TC today.
I have the following setup:
Billion 7404VGP wireless modem/router - new TC + a couple of Macbooks, Iphones, and an ipad.
Anyway, I want to keep the Billion as the main signal thrower in the house. It is reliable.
I opted to add the TC to the network, it failed a few times, but eventually worked. I managed to copy about 1Gig of data across intermittently (as the TC kept dropping in and out of connection). In the meantime, my wireless internet connection is perfect.
Its kind of like the TC falls asleep and jumps off the network constantly.
Have reset TC, and now it seems even worse... Cant figure out how to format it or alter any settings as its just not being seen by my MB.
Weird
Help?

I opted to add the TC to the network, it failed a few times, but eventually worked. I managed to copy about 1Gig of data across intermittently (as the TC kept dropping in and out of connection). In the meantime, my wireless internet connection is perfect.
Add TC by wireless?? ie you used join wireless network?
Or you plugged in the TC by ethernet and set it to bridge mode.
Let me encourage you to do the later.. wireless joining especially to non-apple G network device will be slow.. and unlikely to give stability.
There are lots of options but I would consider using wireless from the TC.. since it is dual band simultaneous N wireless.. it might work a lot better than the billion does.. you can easily just turn off wireless in the billion to test it.
Tell us some more and we can help.. I am in Australia and used the billion 7404 with TC.

Help! Broadband keeps dropping off

I need some help.I rely on my infinity to work at home. Since beginning of the week the broadband has been constantly dropping off I suspect it may have happened prior to then as tablet would be offline in morning. Now it's dropping, at times, every 20 mins. Work are very annoyed. I have to connect the systems wireless( hence why chose "good" Infinity).I'm on hub5. The internet only drops for few seconds but enough to kill everything in house. Once the hub went orange but usually blue. We have replaced the micro filter, reset hub with pin twice, changed channels, split the WiFi to 2.4 and 5Hz. Still dropping off
They say nothing wrong with the line but with our previous supplier they said we had imbalance on copper wire. I'm now suspicious it was never fixed. Called bt today but got no answers to my questions. Right at end of one hour call was told that software is to blame but it's going to take a week to fix. What do I do about work? I can't connect wired and I'm going to lose my job. Obviously my questions were outside the script ...
HOw can I be certain it's still software problem ? Is there any way I can connect to the main socket with my laptop wired to see if still dropping off rather than the hub? Can I use a different router? Is the hub less stable on an extension from master socket?
Can the customer service people actually see if there has been a millisecond drop off? They said they can see I've only had two but it's more like 5 an hour. Even happened when on phone. I can be sat within metre of hub and it still drops off. How can I tell if someone is interfering with the WiFi connection in the house? What do I need to be asking them to check regarding the copper resistance. One customer service representative said he'd reset the Cooper. Personally I can't see that happening as engineer previously picked it up by getting to the house only.
Like I said I'm getting so worried as broadband is essential for my job.
Thanks

Apparently I said last post was solved but it's not. Can someone advise on my line info? Thanks
Product name:
BT Home Hub
2. Serial number:
+068343+NQ41051489
3. Firmware version:
Software version4.7.5.1.83.8.204 (Type A) Last updated 23/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 07:57:03
6. Data rate:
9999 / 39993
7. Maximum data rate:
24409 / 74218
8. Noise margin:
22.6 / 16.1
9. Line attenuation:
16.1 / 15.0
10. Signal attenuation:
15.8 / 15.1
11. Data sent/received:
72.7 MB / 3.7 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

WRT54G2 keeps dropping connection, wired and wireless

I have a Scientific Atlanta modem with WRT54G2 wireless router. Both are around 2 years old. In the past few months, I keep getting periodic connection drop, couple times a day, day on day off. I have 2 wired connections and 3 wireless connections to the router. I check with my internet provider, Cox, they say my connection is fine. So I guess it's the router or modem problem.
The funny thing is when connection drop, I cannot access any web sites via wired and wireless. However, my downloads in iTune are still running fine at full speed. I have to unplug and replug both router and modem for it to work again.
Is there a way to fix this? or do i need to buy a new router or modem?
Solved!
Go to Solution.

It's possible that Cox only recognizes the router's MAC address, probably the reason why you can't connect directly.
Anyway, try to lower the MTU settings on the router.

IPhone 5 keeps dropping connection to iTunes/Mac

I have had my iPhone 5 for almost a week and I have had recurring problems with my connection to my Retina Macbook Pro.
I plug my iPhone into my RMBP, via lightning/USB cable, and more often then not my computer does not recognize that any device has been plugged in.
In the off chance that it makes a solid connection then everything works fine (syncing is a bit slower than my iPhone 4) until something happens and my computer loses connection with the iPhone.
I'm not moving anything once a sync begins, however it still drops the iPhone.
Everything is brand new.
Is this the cable, software, or the iPhone itself?

Okay, so I went to the genius bar today and spoke to two Apple geniuses, each of whom had a possible solution. Neither one worked for me, but both are good ideas and they may work for someone reading this thread so I'll include them here. I also tried one other thing which worked for me. I'll list that below.
Genius 1's Idea - Do a complete uninstall of iTunes before reinstalling. SInce there is no uninstaller for iTunes, she suggested a program called AppZapper, which would remove iTunes and all associated files. I tried this and AppZapper works fast as advertised. Unfortunately, it fixed nothing.
Genius 2's Idea - He was convinced it was a system problem so he suggested a clean install of the operating system, which would require a backup of all files and downloaded apps. SInce I wasn't prepared to go to such extreme measures just yet, I tried one more thing which I should have tried much earlier...
My Idea - I launched Disk Utility and ran Verify Disk, followed by Repair Permissions. It found and repaired many damaged resource files, most of them belonging to iTunes, Image Capture, and iPhoto, the exact programs that were unable to see my iPhone. Anyway, this worked. iTunes kicks in instantly upon plugging in the iPhone, and appears in the Devices list just as it should. And it may be my imagination, but everything seems to run a little zippier now.
So Genius 2 was half right. It was the system that was broken. But doing a clean install turned out to be unnecessary.
Hope this helps.

Router keeps dropping out!!

over recent weeks my sky broadband has been dropping in and out. Our connection is slow and I'm unable to get any sort of connection at times.
I've tried switching it off and back on, I tried taking all the wires out and putting them back in. I dunno whether we just need to get a new one or what? Can someone help please as I'm starting to get very frustrated. Thanks in advance

If you have lots of crackling on your line then this is what will be causing your broadband issues.
You need to call Sky and report a voice fault(don't mention broadband or the wrong team will get involved)once the crackling issue is fixed your broadband issues should disappear.
If you have either an Apple or Android smartphone then its worth downloading the Sky service app and calling via the app as you can request a call back if the Que is longer than 2 minutes(calls from the app are chargeable at local rates or should be free with any inclusive minutes on both contract and PAYG).

Help! - VOIP router keeps dropping connection

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