HELP W510 color calibration not working

Very disappointed that my just out of the box W510 series colour calibration does not work. I run the Huey program close the lid. I get a series of beeps and the an error message that says
A measurement error has occured press NEXT to retry.
I retry as instructed and keep getting the same message. I am a hobby photogrpaher and actually choose this series notebook over other brands just for this one feature. Can anyone help?

I had the same problem.  Calibration worked at first, but then I late got the same error message and behavior you describe.
I was able to fix it, though.  Prior to the problem starting, I had changed my display setting for the size of "text and other items" to "Larger - 150%".  (see personalization-display).  I got calibration to work by changing the size back to "Medium."  (You can change the size back to larger after you calibrate).
When the display size is set to "larger", the Huey software displays too large, and does not interface with the sensor correctly.  

Similar Messages

  • Pick color feature not working properly -- how do I reset?

    Pick color feature not working properly -- how do I reset?

    You need to contact Adobe for you billing problem this is a user four not adobe customer support.
    For your Photoshop Problems this user community may be helpful. 
    Supply pertinent information for quicker answers
    The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    Adobe product and version number
    Operating system and version number
    The full text of any error message(s)
    What you were doing when the problem occurred
    Screenshots of the problem
    Computer hardware, such as CPU; GPU; amount of RAM; etc.

  • F4 help for 0MAT_SALES is not working in BI 7

    Hi Gurus,
    The F4 help for 0MAT_SALES is not working when distibution channel is selected as (!=02) in Bex Analyzer. But for all other values for distibution channel  i am getting values in F4 help.
    Since 02 is excluded it is supposed to give values for all other combination. but it not so.
    Could anyone of you please help me on this?
    Thanks in advance.

    Closing Thread

  • Help! limewire will not work on my Mac mini 10.4.11 now that i cleaned it

    Help! LimeWire will not work on my Mac mini 10.4.11 now that i cleaned it out and had to get the new LimeWire. It keeps asking for Java 1.6 but I'm having no luck. :O( LimeWire was the reason I bought a Mac!

    Very weird day in Firefoxland
    First on a Powerbook G4 running 10.4.11 I respond to an invitation to upgrade to Firefox 4 (like a lot of others). Long story short, I wind up losing the browser altogether -- including all bookmarks. Why? Because neither the Firefox homepage (or CNET downloads) makes it clear that 4.0 is for OS 10.5 only! Amazing!
    Then I try to register to post a reply in a thread that crits Firefox for not making this System Requirements info upfront clear. But the Register page I’m taken to (https://support.mozilla.com/bs/users/register) is in SERBO-CROATIAN!!
    Then I try to log into Chat a couple of times and when it’s not CLOSED its a long line waiting and THEN it closes.
    WOW!! Are the wheels off the wagon here or what!?!

  • Hello! I'm using Aperture with Efex plugins and notice, what when I saving result in plugin and go back to aperture, preview mode is going to grey color and not working until I reboot Aperture. Did you saw this problem?

    Hello! I'm using Aperture with Efex plugins and notice, what when I saving result in plugin and go back to aperture, preview mode is going to grey color and not working until I reboot Aperture. What is intresting - in full screen mode everything works fine. Did you saw this problem?

    It seems there's a workaround here:
    https://discussions.apple.com/thread/5566037?tstart=0

  • HT201272 I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I

    I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I get the refund on them?

    Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • "Select Color Range" not working. "Warning: No pixels were selected" returned when attempting to use. Using Photoshop CS6 on a Mac running OS X Yosemite

    "Select Color Range" not working. "Warning: No pixels were selected" returned when attempting to use. Using Photoshop CS6 on a Mac running OS X Yosemite

    Here are three screenshots in succession from trying to perform the color selection:
    Dropbox - Screenshot 2015-02-12 14.57.40.png
    Dropbox - Screenshot 2015-02-12 15.00.14(2).png
    Dropbox - Screenshot 2015-02-12 15.01.00.png

  • Hi can you help the sound is not working on my Mac I have went into settings and there are no option for interal speaker help

    Hi can you help the sound is not working on my Mac I have went into settings and there are no option for interal speaker help

    Read the documentation at the links.  They won't hurt your data. 
    Basically smc reset is shutdown, pull your plug for 15 seconds, plug it back in, wait 5 seconds, and reboot.  Harmless to you.  Resets the smc.
    Pram reset is similar but you need to push commnd-option-P-R after the boot chime.  Read what does.
    smc and pram reset

  • Plz help me my facetime not working and no have facetime app

    plz help me my facetime not working and no have facetime app

    In what way is it not working?
    Which iPhone do you have?
    Which iOS version?
    Where did you purchase your iPhone?
    Any info at all about your issue?

  • Final Cut 6 and Color does not work

    Hello,
    I bought FInal Cut Pro Studio 2 and i receive the suite today and instal only apps ( no contents and loops )without problem
    Tried to open FCP6 and Color but not working.
    i launch FCP 6 or Color,2 jumps on dock and then quit.
    can be memory problem.( i have 768RAM on my imac G5 64VRAM)
    any pacth to resolv this problem?
    ps* SountrackPro 2,DVDStudio Pro,Motion3,LiveType,CinemaTools and Compressor woks fine in the same computer
    Computer configuration
    IMac G5 1.6 with 64VRAM and 768RAM
    thx in advance

    Ok,forgot Color,but and about final cut 6 ? why does not work?
    max resolution 1440x900.
    i was looking the systen requirements on fcp page
    Minimum Requirements to Install All Final Cut Studio Applications
    Final Cut Pro 6
    Macintosh 1.25GHz or faster PowerPC G4, PowerPC G5 = OK
    1GB of RAM = NO,my iMac have 768RAM
    1024-by-768 resolution or higher OK
    Mac OS X v10.4.9 or later OK
    QuickTime 7.1.6 or later OK
    A DVD drive for installation OK
    Can i deduce that problem is because i don't have RAM enought?
    THX

  • I can buy my needs from the game says I tell customers to help please help me Visa card not working in any Itemes games

    I can buy my needs from the game says I tell customers to help please help me Visa card not working in any Itemes
    games

    If you mean that you have been instructed to contact iTunes support, then will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
    http://www.apple.com/emea/support/itunes/contact.html
    to contact the iTunes Store.
    If that does not answer your question, try posting in your native language, or find a friend with a better command of English to help you ask your question here.
    Regards.

  • W510 Color Calibration

    Hi guys,
    Am new to this forum, I have been using the Lenovo W510(non touch screen) for roughly a year and I just remembered that the laptop had a colour calibration, and being a passionate photographer, I was really curious about this hardware as it would really help in my photography workflow. 
    The problem is after searching my files, I don't have the program in my thinkpad and tried researching online. The results showed that it's actually a Pantone huey™PRO X-Rite® Colorimeter. I tried downloading the software from Pantone, but it didn't seem to work(or am I downloading the wrong programme? Please help)  any kind souls willing to help me solve my problem and direct me to the right file? All your help is much appreciated.
    Thanks,
    Marcus

    Hello JVlarc and nicolastai,
    I would like you to try and uninstall and reinstall the drivers for your color calibrator.
    Please go to Programs and features through the control panel.  I am not sure the exact name of the program but it will have HueyPRO Calibration in it.
    Once you find this program, uninstall it from your computer.
    After it is uninstalled please go to the link below and download the application from the Lenovo support site.
    http://support.lenovo.com/en_US/detail.page?LegacyDocID=migr-70503
    Once downloaded hopefully it will work.
    Please post your progress,
    Alex
    Was this or another post on the forum helpful? Click the star on the left side of the screen to give kudos! Did someone solve the problem you encountered? Click Solution Provided to let us know!
    What we Do in Life will Echo through Eternity. -Maximus Aurelius

  • W520 External Color Calibrator stopped working with updated Pantone v1.1 software

    Can someone from Lenovo help me with this issue? Lenovo updated the color calibrator software in Aug 2012. They broke an external color calibrator working. L1/2 has been completely unhelpful. I also escalated to customer service with little result except that they say it is not Lenovo software and they do not have to support it! Unacceptable, the software isprovided by Lenovo. Lenovo doc also says an external color calibrator is supported. Lenovo needs to take responsibility for fixing this. Here are the email chains. I really want a refund or someone to ensure this package that Lenovo distributes is fixed!
     Thanks for your help.
      From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:34 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
    You are distributing this software and it is defective. Who do I NEED TO SPEAK TO AT LENOVO TO RESOLVE THIS? I WANT A REFUND ASAP!!!
      From: Christopher Lang [mailto:christopherlang1]  Sent: Wednesday, November 14, 2012 11:25 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
    Hi Kelli,
    I do not want this case closed and disagree. This is Lenovo provided software and according to Lenovo an external calibrator is supported. I want someone to take responsibility for getting this fixed. Lenovo has provided this software and needs to work with the vendor to ensure it works. Who do I need to speak to in management? I do not appreciate the way support has just shuttled this around and nothing has gotten done.
    Sincerely,
    Christopher
    Lenovo Doc:
      3.0 System requirements =======================  Hardware requirements:  - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device.    http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
    From: Kelli  Sent: Wednesday, November 14, 2012 11:12 AM To: christopherlang1@ Subject: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Sensitivity: Private
    Mr Lang,
    Please be advised that I have taken this case assigned to Doris. Lenovo is not able help you with this issue, We cannot provide support for a third party product.  The calibrator you are using is supported by X-Rite; any issues with the device need to be addressed by them,
    I am sorry for your frustration however Lenovo has exhausted all means to help with a non-hardware issue. At this time Lenovo is closing this case.
    Kelli Customer Advocate Customer Complaint Resolutions Lenovo US 1009 Think Place, Bldg 2 Morrisville, NC 27560
    Hi Doris,   Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc:   3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device.   http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt      This is really upsetting me!!!!  Can we escalate to higher management?   Thanks,   Christopher  
    Hi Doris,
    Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc:
    3.0 System requirements
    =======================
    Hardware requirements:
    - Must have an embedded or external color sensor
    - Can be integrated or used with a USB color sensor device.
    http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
    This is really upsetting me!!!!  Can we escalate to higher management?
    Thanks,
    Christopher
    From: Christopher Lang  Sent: Thursday, November 08, 2012 12:19 PM To: 'Doris' Subject: RE: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
    Hi Doris,
    I have the internal calibrator I purchased with my W520 and also an external calibrator from x-rite. The device is an i1 Display 2. The external calibration is what fails with the updated calibrator software package.
    Thanks,
    Christopher
    From: Doris Sent: Thursday, November 08, 2012 12:13 PM To: Christopher Lang Subject: Re: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
    Hi Christopher,
     I'm still working wtth L2.
    What exact model of color calibrator device do you have?
    Sincerely,
    Doris Customer Complaint Advocate   Lenovo 
    www.lenovo.com/www.lenovo.com   Print only when necessary    
    "Christopher   Lang" <christopherlang1@>
    11/07/2012   04:22 PM  
       Subject       
       FW:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator - case 184142    
    Hi Doris,    Thanks for your time, re: case 184142. Can we get this package fixed? Jeremy’s response below just makes no sense to me, same as that call center in Atlanta is so problematic. I work in IT and when I phone that call center I really wonder sometimes whether I am even speaking with another IT person on the other end of the line. These are Thinkpad, mines is an expensive one, and I am very upset that this is the level of support I get (especially after upgrading my warranty even!). Please see what you can do. I would also like a manager to speak to DeAndrea at the call center. I am sure the calls are recorded and he was completely out of line and not helpful. Just like now I wonder ‘why did Jeremy even contact me!’ what with the response below.    Please phone me tomorrow as we discussed.    Have a great day!    Thanks,    Christopher      From: Christopher Lang [mailto:christopherlang1@] Sent: Wednesday, November 07, 2012 9:38 AM To: 'Jeremy' Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator   Hi Jeremy,    I am really not sure how Doris will help me with this technical issue? I fel like I am getting the run around and I AM.    Thanks,    Christopher      From: Jeremy Sent: Wednesday, November 07, 2012 9:34 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator   Chris, I never said to call level one. I literally said "please contact your Customer Service rep". Your customer service rep is the highest level you will get at Lenovo to be able to assist you. He/She is also the same person that got you in touch with me in the first place. I hope this helps. Thank you!
    Jeremy Level 2 Support   Lenovo Systems Experts   Lenovo USA   1009 Think Place   Building 2 - Lab 2P22  
         "Christopher   Lang" <christopherlang1@>
    11/07/2012   09:08 AM  
       To       
       Jeremy   
       Subject       
       RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator    
    Hello Jeremy,   Uhhh.. My case was escalated to you now you are telling me to call level one again? WTH?   You know…I just started on a contract with IBM. You know what they give us…Not ‘Thinkpads’ but Toshibas. You ought to think about that.   I expect a phone call ASAP. I have also left a message with customer relations.   Thank you,   Christopher  
        From: Jeremy Sent: Wednesday, November 07, 2012 7:46 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator   Chris, This is not my department... please contact your Customer Service rep to get updates. Thank you!
    Jeremy Level 2 Support   Lenovo Systems Experts   Lenovo USA 
    www.Lenovo.com/United   States   Print only when necessary  
    "Christopher   Lang" <christopherlang1@>
    11/06/2012   04:08 PM  
         To       
       Jeremy    cc          Subject       
       RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator    
    Hi Jeremy,
    Any update on this package being fixed?
    Thanks,
    Christopher
    From: Christopher Lang [mailto:christopherlang1@] Sent: Thursday, October 25, 2012 12:42 PM To: 'Jeremy' Subject: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Importance: High
    Started failing when Lenovo updated the package for the w530.
    Token Ring
    Posts: 473 Registered: 03-10-2009
    0
    Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator   09-19-201211:39 AM - edited 09-20-201209:10 AM Hi. Can someone have a look at the Pantone 1.1 package. I am using an eye one display calibrator with the updated Pantone software and the calibration does not work. I get an error about an 8 bit image missing (have attached a screenshot). The calibration is not correct and Windows Photoviewer is pink. This was working OK with the v1.0 of the software (no longer on the w520 driver page). The error message is "There was an error loading the specified profile. Please make sure the image has an embedded profile and it is an 8-bit image." This was working fine before the update to v1.1. Thanks
    Re: New Pantone Color Calibrator posted [ Edited ]
    10-21-201202:43 AM - edited 10-21-201202:47 AM This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
    Re: New Pantone Color Calibrator posted [ Edited ] Options ·         Mark as New ·         Bookmark ·         Subscribe ·           ·         Subscribe to RSS Feed ·           ·         Highlight ·         Print ·         Email to a Friend ·           ·         Report Inappropriate Content 10-21-201205:23 AM - edited 10-21-201205:26 AM
    christopherlang wrote: This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
    I've uploaded the 1.0 program.: http://www.mediafire.com/?62shz55gl757ahu
      From: Jeremy Sent: Thursday, October 25, 2012 11:24 AM To: christopherlang1 Subject: contact info
    here it is
    Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

    I am getting the runaround!!!
    Hi Doris,
    I just left you a voice mail. One of the reasons I bought this laptop was for 3d photography. If I cannot use an external color calibrator and display then the laptop is not fit for purpose for the reasons I bought it. This software is ONLY available from Lenovo. According to Lenovo’s own doc, and the software’s doc, an external color calibrator is SUPPORTED. Lenovo needs to step to the plate and fix this. Not ME. If Lenovo needs to go to Pantone, or x-rite, then they Need to do that. Lenovo provided software that is not available to the public from x-rite or Pantone, and the software is to support Lenovo provided hardware (least so far as the internal calibrator), this software ALSO supports an external calibrator for use with an external display. The software supports both internal and external, and I would like to use my external display for 3d photography. This needs to be fixed please.
    What are we going to do to resolve this? At his point of the runaround I’ve been getting I would like a complete refund.
    Thanks,
    Christopher
    From: Christopher Lang [mailto:christopherlang1@]
    Sent: Wednesday, November 14, 2012 2:35 PM
    To: 'Kelli'
    Cc: doris
    Subject: RE: SF184142 LENOVO
    PS I hope you are aware Kelli that the Pantone software is not available from Pantone to customers….
    From: Christopher Lang [mailto:christopherlang1]
    Sent: Wednesday, November 14, 2012 2:26 PM
    To: 'Kelli'
    Cc: doris
    Subject: RE: SF184142 LENOVO
    Importance: High
    Hi Kelli,
    As you know the ‘software’ purchase is by virtue of purchasing the laptop with the color calibrator. Are you saying you will refund my cost for the calibrator? I don’t think you quite get how much time I have spent with support with this laptop. I have had multiple issues with the it. The calibrator, failed BT adapter, Sudden Shutdown syndrome (where the machine would just shutoff on its own –well documented in the Lenovo forums and I have at least a dozen emails on this issue) as well as many issues with the Displayport connection and an external 3d display for which I spent months working with Nvidia to resolve. This laptop has wasted a huge amount of my time. The support has been atrocious.
    I would like a refund for 1. The laptop 2. The external color calibrator I cannot use because the software from Lenovo does not work (this package is NOT available from x-rite as well –It is sold to Lenovo). I have a receipt for the color calibrator and would be happy to provide that.
    Thank you,
    Christopher
    From: Kelli
    Sent: Wednesday, November 14, 2012 2:09 PM
    To: Christopher Lang
    Subject: RE: SF184142 LENOVO
    Mr Lang,
    Your request for a refund on the laptop is declined. The machine has had not hardware issues and was purchased in February.  We are willing refund the software only.
    Kelli
    Customer Advocate
    Customer Complaint Resolutions
    Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

  • Color correction not working properly with Vista?

    Hi,
    I am developing an AIR application for our camera club. It’s important that it will display corrected colors – consistent with colors displayed by Adobe Photoshop.
    The ActionScript code includes call to:
    stage.colorCorrection = ColorCorrection.ON;
    I have PC Vista. The main panel of the application displays thumbnails and can be scrolled down. When displayed first, the colors are not corrected. However while scrolling down the thumbnails, the colors are correct and identical to the ones displayed by Photoshop. These revert back to the uncorrected colors when stopping the scrolling.
    When double clicking on the thumbnail the full size image is displayed by PopUpManager. Its colors are correct – consistent with the Photoshop.
    Any idea what’s happening? Why are the colors flickering?
    I am using Flex 3 SDK, Flex 4 has the same issue.
    I have Flash Player 10. I color calibrated my monitor and have a valid ICC profile.
    Thanks for any help.

    It seems to be working here. Try toggling "Show Mask"

  • Secondary color correction not working in Premiere CC

    Greetings,
    I'm unable to build secondary color correction masks in Three Way Color Corrector, RGB Curves etc in the current version of Premiere CC.
    In any of these plugins, when I check "show mask" I get the usual white slate filling the frame. But when I use the color picker to make a selection the whole frame stays white. It appears that I'm making selections but it's not building the mask for some reason. When making an extreme color change I can see that the mask is not building as it affects the whole frame.
    This started after upgrading to CC. I've recently updated to the most up to date version (yesterday) and am still having the same problem.
    Premiere CC 2014.1 Release
    8.1.0 (81) Build
    Macbook Pro Retina, 15" Late 2013
    2Gh Intel Core i7
    8Gb
    Intel Iris Pro 1536Mb
    Yosemite Version 10.10
    *note-my Colleague is not having this problem, he's working on the same OS and same CC build but he has an Imac. So I'm guessing this problem is unique to my hardware config.
    Anybody else have this problem or know of a fix?

    I have the same Problem new MAC OS Premier Pro CC or Premier Pro CS6 both have an issue with the Title Tool. If you open the title tool and try to make color changes or change size of the font it sticks at the default color and default font. SOmetimes the title tool will work and then when I exit it's back to the default first type location, default font and default color. Sometimes it will not even let me exit the Title Tool.
    Please help I have Projects I'm working on Deadlines and I pay a monthly Fee for Software that works and it's not working.
    Model Name:          Mac Pro
      Model Identifier:          MacPro5,1
      Processor Name:          6-Core Intel Xeon
      Processor Speed:          2.4 GHz
      Number of Processors:          2
      Total Number of Cores:          12
      L2 Cache (per Core):          256 KB
      L3 Cache (per Processor):          12 MB
      Memory:          16 GB
    Software  OS X 10.9 (13A603)
    Graphics  ATI Radeon HD 5770 1024 MB

Maybe you are looking for