Help!!!! when i try to transfer my videos from phone to computer they upload as still images with sound!!!!

hi all,
when i try and transfer my videos from phone to computer they are tranfering as still images with sound! I have tried going through i tunes! quick time and vlc player but they are all coming up the same!
I have bought several apps to aide with this but they all give the same results!
i find it hard to believe that i cannot transfer videos from iphone as i have a samsung monte too and that requires plugging in and selecting phone then selecting what i want transferring and then they are there to watch as i recorded them!!!!!
these are really important videos of my daughters first steps etc so really need to get this right! and as phone memory is low i cant do much on phone till i get rid of the vids!!!!
thanks in advance

Plug your iPhone into your PC, when it is connected open my computer and you will see your iPhone under devices. Double click on your iPhone and a window will open and display a dics drive called "internal storage", double click on internal storage and a folder will appear (might be named DCIM), double click on that folder and another folder should appear. This folder(s) (their may be more then one) should contain all your pictures and videos taken on your iPhone. Simply select the video(s) you want to save to you computer by right clicking on the video, select copy and then paste it where you would like to save it on your pc (click and drag will also work). After you have transfered the videos to your pc see if they play properly.

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