Help! Where did it go!?

I was working on a quicktime file (2 hr movie)....accidently resaved it as a much shorter clip...now the whole file 15gb of the movie is lost and only 2 minutes of it is showing up...How can I recover the 15 gb whole movie!?!? It still says the quicktime file sis 15gb despite it being 2min....HELP

If you have already closed the QT Player after using Save or Command-S then I am sorry to have you tell you you have lost the trimmed video section. This issue has been raised several times in the past and no one has been able to post a remedy. In QT 6 there was a way around this but that is apparently not part of QT 7. The moral of this story is NEVER use Save or Command-S if you have any question about whether the duration of the current displayed movie is not what you may want to keep. Use Save As and make a newly named movie, leaving the longer one openable if you change your mind. You may also want to send feedback to the Quicktime engeneers about the issue by using this page:
http://www.apple.com/quicktime/products/contactqt.html

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Help -- where did Express Setup Assistant go?

hello, i am a new user to Airport Express. I had all my setting on an "old" computer -- Airport worked great. Just got a new laptop (using Windows Vista) and was trying to put all the admin utitities on my new computer. i have seemed to misplace the install disk that came with the Airport. on my old computer, i used the "airport setup assistant" often, and found it much easier then the airport admin utility. when i went on line, i found Airport Support, 4.2 for windows on the apple website. Downloaded and installed -- but it did not include the setup assistant program. Is there any help out there to know where i might be able to find the assistant and download it? i cant find it anywhere on the Apple website. Thanks for your help...this fourm is awesome...
Matt

I didn't upgrade to Vista, but did need to re-download the same app. Took a bit to find. I also like the Express Assistant Utility. Download the Airport 4.1 for windows (Nov 2004) and execute. The Express Assistant is part of the package.
http://www.apple.com/support/downloads/airport41forwindows.html
Hope that helps.

Help, where did my MBA 250 GB SSD disk space go?

I can't account for 123 GB of my MBA 13's 250 GB SSD. A check of the SSD using "Get Info" shows 243GB used. The folders using space on the SSD add up to 120GB being used (as indicated by "Get Info" for each folder). When I look at the details about the SSD using "About this Mac" it states that I have two partitions on the SSD. Is it possible that I have a partition that takes up hard disk space but is not viewable in Finder? I keep running into low hard disk space warnings and can't see why when with the applications, music, pictures, movies, documents and system files on my computer only add up to 120GB. Very frustrated...looking for any help I can get. Thanks.

OK, this is helpful. From the DU info you have a 250 GB SSD that is fully partitioned and formatted as Macintosh HD. If you select the drive on the Desktop then press COMMAND-I to open the Get Info window, what is reported in the upper pane for the drive's capacity, used, and available space?
Do you use Time Machine at all? If not, open TM preferences and see if TM is turned ON. TM is supposed to do snapshot backups on the startup drive when turned on but when no backup drive is connected.
As for the About This Mac display it is not very useful. Other simply refers to anything not in the other categories and may consist of data, logs ,temporary files, cache files, etc. What is relevant is only what is displayed by the Get Info report for the drive.
It would appear there is about 8.7 GBs of free space on the drive. There is also a reserved amount of space equal to the amount of RAM you have. This is used for the sleep image made when you put the computer to sleep. The Recovery HD uses about 650 MBs of space.
I would suggest you get an external drive that is at least the same size as the SSD. Clone the SSD to the external drive using Disk Utility's Restore feature:
Clone Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Select Disk Utility from the main menu then press the Continue button.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
Then boot from the clone using OPTION boot. Use DU to erase the SSD then restore the clone to the SSD. After that erase the external drive. Copy all the data in your Home folder to the external drive and erase the same from the SSD. This will free up a considerable amount of space on the SSD giving you a bit more leeway. For OS X to run optimally you need to maintain a certain amount of free space - at least 12 GBs or 10% of the startup drive's capacity, whichever is greater.
Overall I would suggest an external drive of 1 TB. Partition it as follows:
500 GBs for Time Machine backup.
250 GBs for additional storage use.
250 GBs for a bootable clone of the SSD.
This will allow you to put your photos, iTunes library, and movie files onto the external drive so you can remove them from the SSD to free up the space they now take up.
The MBA is not a choice for the home desktop computer. So you need to manage the space usage on the SSD. I keep just a trimmed down installation on my laptops. They are treated as the "travel" computer so I only put on them what is minimally needed for the travel. I use a 60 GB SSD but have more than enough free space for travel needs. If I need more space then I use a 500 GB HDD that has all the space I would likely need.

HELP-Where did my mailbox go?

I went to check my Mail, and when I click on the mail icon in the Doc nothing pops up. It says MAIL in the upper left corner but there is no option to close or open Mail. Nothing is showing up. HELP please. I tried to restart or shut down the computer but it will not let me because it says I have to close MAIL first, but this option is not allowed when I tried.

Try force quitting the Mail app.
Press Option + Command + Esc then select Mail then click Force Quit.

Help, where did my trash can go?

Why did I loose the icon for deleting (trash can) and reply icon on my iPhone?. When reading my emails I always had them at the bottom

hi Fullcream!
thanks for the reply. So here's the deal (which I just discovered 15 minutes ago):
my co-worker wiped out my iTunes. We are running out of space on our shared server here at work, so he is getting rid of the iTunes stuff which is taking up space. About a year ago, we had this problem and as it turned out my iTunes folder was connected to our shared "P" drive. I changed it so it is now located on my "C" drive.
the problem now is that everytime I import a CD to iTunes, the playlist data info still goes to the "P" drive, to a folder called :
P:\My Music\iTunes\iTunes Music Library.xml
After adding 1000 songs, that data adds up and takes up space. That's why my co-worker wiped it. I still have all my songs, but neither of us can seem to figure out how to have that playlist data go to my C drive instead. Any ideas???
THANKS!

Please help!! I got my iPhone 4s screen fixed, now in my Photos it shows nothing, although in my memory usage it shows 10.5gb of photos, thats 2000 photos not showing up. What happened?! Where did all my photos go?!

I got my iPhone 4s screen fixed, now in my Photos it shows nothing, although in my memory usage it shows 10.5gb of photos, thats 2000 photos not showing up. What happened?! Where did all my photos go?!

WOOHOO!!! i finaly fixed the problem. Here is what to do:
Chances are if you did the same thing as me you either have
A) No album names at all for ALL your songs in your library
or
B) Have the same name for every album for ALL your songs in your library.
Here is how to fix it (yah it will take a little work but its worth getting your iPod functioning properly).
Unless you dont want to have to go and actualy set al lthe album names for every song here is what you can do:
Go through to iTunes and arange your songs by Artist name. Click the top song for your first artist, hold Shift and click the last song for that same artist (to multi select all the songs for the artist) go into get info and check the Album box. Copy the name of the artist to the Album box and hit ok.
Now when u update your ipod and go into ur Artists section the actual Artist name should show up instead of the song names.
For some reason having the same album name for all your songs messes up the organization of the iPod.
Hope this helps anyone else that is having the same problem

HT3819 I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!!

I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!

Click here and follow the instructions.
(80232)

My iPhone 3g has 2 white horizontal lines i don't know where did it came from. I turn it off then on but its still there. the lines spreads everyday. I dont know how to fix it. need some help guys.

my iPhone 3g has 2 white horizontal lines i don't know where did it came from. I turn it off then on but its still there. the lines spreads everyday. I dont know how to fix it. need some help guys.

If you take a screenshot (Press the home button and Lock button at the same time), does it appear on the screenshot? Zoom in on the screenshot and see if it's still there.
If not, then your display is failing. I would recommend taking it to an Apple Store if you can, if you can't then to an authorised Apple reseller.
If it does appear on the screenshot when you zoom into the spot, then it's a really weird software issue! You might have to backup and restore the device.
Let me know!
xeni

On osX 10.9.1 I click on help in Safari and nothing happens. Where did help go?

On osX 10.9.1 I click on help in Safari and nothing happens. Where did help go?

I normally put the computer to sleep. This time, with your help, I restarted it. It now works like a charm.
Thank you very much.
I'm new at this. I don't know how "this helped me" got in my reply. Heck, it solved my problem. You deserve all the points they allow. Thanks again.

Help!! Where did all possible ringtones go?

Just checked today for songs available for ringtones and from over 100 before, i am now down to 3!! What happened? Where did they all go?

I have this problem, too. In 7.4.1 I had this problem, but when I upgraded to 7.4.2 the ringtone bells showed up again. The next day, the bells have disappeared again.
If you can remember the songs that can be made into ringtones then that will help because iTunes will still let you make them. Otherwise, it becomes trial and error. In the Store menu there is the option to "Create Ringtone..." when you have a song selected, and you can also get the option from the contextual menu that appears when you right-click on a song. Try it on a song and iTunes will then let you know whether you can or can't do it for that song.
I don't know why the bells have disappeared again. It seemed to have been fixed by the 7.4.2 update, but maybe it wasn't or maybe there's now a new problem because the bells are gone again. I hope they figure it out soon. I wonder if it has anything to do with the preference file...

When I updated my phone to be able to get iCloud it restored my phone to factory settings and I've lost everything. Please help! Where did it all go and how do I get it back?

When I updated my phone to be able to get iCloud it restored my phone to factory settings and I've lost everything. Please help! Where did it all go and how do I get it back?

I have just done exactly the same thing! How frustrating!!!

Where did this backup window come from on my desktop. I have always used time machine to backup to an external disc and within the last 2 weeks, this backup window keeps appearing. Where did it come from? Thanks for any help

where did this backup window come from on my desktop. It specifies personal data & settings and tells me when the next backup is scheduled [which I never set up]. I have always used time machine to backup to an external disc and within the last 2 weeks, this backup window keeps appearing. Where did it come from? Thanks for any help

To check your S.M.A.R.T status open disk utility and click on your drive and then click on the info icon.

I uploaded a lot of important pictures to iPhoto, after downloading them I deleted them off my memory card. Now, iPhoto will not let me look at the pictures and the album in which I put them is empty. Where did they go? What should I do? Help please!

I uploaded a lot of important pictures to iPhoto, and then deleted them off my memory card. I tried looking at the pictures and they are no wheere to be found, the album in which they were is empty, and I looked everywhere for them. Where did they go? What should I do?

Check to make sure the iPhoto Advanced preferences are set to copy photos into the library when importing, i.e. a "managed" library:
If it is and you don't see any thumbnail in the Event they should be in apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with
Option #3, followed by #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
If you are unable to get iPhoto to recover the photos MediaRECOVER can be used on the memory card to recover the photos as long a they haven't been overwritten. It will run in demo mode so you can see if it will recover the photo before you have to purchase it.
OT

Where did my wedding photos go? Vanished when I split even - HELP!

I split an event in order to have enough room to burn photos on a CD ....when I went back to the split event of the photos I did not copy, the photo's were gone! The thumbnails were missing and the photos were missing. I see a gray square were the thumbnails should be and when I enlarge I see a black and white !.
I rebuilt the photo library several times and also rebuilt it through iphoto library manager....the photo's still have not appeared.
Where did they go?

How did you split the Event? Did you do it using iPhoto for from the Finder? If the latter then that's why you're getting the "!", a sign that iPhoto has lost the file path to the original files.
You may have to result to the following:
Creating a new library while preserving the Events from the original library.
Move the existing library folder to the desktop.
Open the library package like this.
Launch iPhoto and, when asked, select the option to create a new library.
Drag the Originals folder from the iPhoto Library on the desktop into the open iPhoto window.
This will create a new library with the same Events as the original library if you have the Finder checkbox unchecked in the Events preference pane.
Then with some manipulating you might be able to get the original library back.
1 - open the original library and delete all of the "problem" photos by dragging them to iPhoto's trash and emptying it. Keep it to batches of 100 or less.
2 - open the new library, locate the "missing" photos and export to folders on the Desktop.
3 - open the original library and import the folders with the "missing" photos. '
Hopefully this will keep your organization for the library, keywords, etc. and recover those missing photos.

HP LaserJet Enterprise 500 551dn - where did the drivers go?

I go to the download page to download the drivers for this 551dn. I download all windows 7, 8, 8.1, 2008, 2012, so that i can put them on my print server. I downloaded them from here..
<http>//h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5081348&lang=en&lang=en&cc=lamerica_n...
when i get the file, lets say for windows 7/64bit, i choose...
HP LaserJet Enterprise 500 color M551 Printer Series PCL6 Print Driver (no Installer) 61.130.04.12834
24 Sep 2014 21.3
I get the file downloaded (LJEnt-color-M551-Drv-no-installer_12297.exe), i run it, get the security warning and Run. the file extracts - then POOF, the installer is gone.
where did the files go? They aren't on the root of the C: drive, a folder/files were not created on my desktop, no files or folder created in my downloads folder.
I was never asked for a file save location.... ??? really? is this this basic stuff?
Where are the files? this $$$ printer is a brick until i get drivers!
Thanks!
Jason
UPDATE- I FOUND THE FILES!!
First of all, HP... i'm not impressed.
All the files for all the drivers are in a series of temp folders...
C:\Users\-myusername-\AppData\Local\Temp\3\7zS4A73
really?
hope this helps someone.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HT5312 I DO remember them but Apple chose to put them in Japanese and I can not change the language on Manage my Apple ID so I do not know if I made an error ,it threw me off , it was the wrong question Where did you fly to on your first Aiplane trip ? th

I DO remember them but Apple chose to put them in Japanese and I can not change the language on Manage my Apple ID so I do not know if I made an error ,it threw me off , it was the wrong question Where did you fly to on your first Aiplane trip ? then I was unable to enter until 8 hours then called Apple Japan 4 times each time threy asked me would you like to speak with an English speaker,I said yes then they told me sorry today is Sunday no English speakers ,but they refused to speak Japanese, then I called 5th time and a kind guy could speak English we were on 1and 1/2 hours he got me to log in but the reset key chain could not be completed still pending.
He said do not mess with that ! then I got a text from somewhere to reset 4 pins suddenly it was very strange I said to him that I got this pin this morning but it said you can use maximum 3 hours it had a UK number and I told him I do not like this and will not enter the code he said do not do it if it is from the UK and then I said to him ok you did a lot to help but we can not go any further ! and we cut of I went back to my computer to re do the ID but I found everything a mess so I call and a stupid sounding Japanese women with a squeaky voice came on I was calm at first and they want your phone number your IMEI number your iPhone serial number date of birth Address email address it takes 10 munutes to check then they ask what are you caling about so I try to explain my keychain is broken or problems with language security questions and can not change my pasword because the security question have failed me so it is ONE BIG HEADACHE AND I START I GET STRESSED she says Do want an ENGLISH speaker ,I say yes ,that guy i talked to earlier but I never got his name and first time I ever talked to him but they said he is not here so I said ok and then she said today is sunday so call back in the morning ,I said ,well ok in Japanese but they make you feel stupid because they do not want to speak Jap@anese with none natives and they are to busy,And they feel that I should not bother them ,then I say that Apple Japan is trying to refuse Apple foreign customers and then she wants to hang up and ask me to visit the shop ,but they are the same I have a very bad time with Apple Japan since they do not discuss software problems or security with customer meaning if you have a problem they ask you to come on a time 20 minutes max so they do hardware test and say you phone is fine then I say no I can not reset my ID they say you must call call centre so I am going around in circles ,When I call English it is usually Australia so if my problem is in Japan surely if do not want me to talk to them in Japanese and they ask me to call Australia but every time my call charge is expensive after asking them is this free because I have Apple care they say yes but when the call goes to Australia 0120 277 535 it might change to paid call so I call then I have to ask is this charging they say we can not give you that information ! so what can I do I have have been at the computer and phone all day on my day off work and in tre week I am so busy and can not use my phone I can not work without it ,this new technology for you ,they can not cope with the fact that the customer have problems yet they do not want to deal with us because they can not solve it and so it shows them to be useless they like to walk around in their cool tee shirts and retro shop but when it comes to functionality we are unwelcome they got the money so do not return because apple is perfect that nothing should go wrong .
But it does somehow my English security answers do not work on a Japanese Question especialy if I did not choose that question I set up the multiple choice In English and wrote the answers in English or Roman and set them langauge preferences in English, do you really think you can correctly write english name or word in Japanese they write a police patrol car pato caa パトカア　they do not have r and l .So it is my choice to make my security easy for me and as difficult for others to hack.But they also have patororoo choo meaning ' now patrolling ' so why they have pato caa patrol car and patoro patrol and have thousands of Chinese words kanji they can find patrol.
I am getting off the topic but I am at a loss to fix this problem when they hold the keys and i have all the info to verify my ID.

You have to enter the Apple ID and password. You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

Help! Where did it go!?

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