HELP wirth PhotoSmart 3210 printer gone nuts

This printer was sold to me at a tag sale. Then the lady never cashed my check. THEN she told me if it didn't work, I could give it back to her. Well, I had a few problems in the beginning which I thought I had worked out. Then, last week, colors went nuts on it. An RGB tonal scale of photography's Zone System that was in purple -- with areas of texture in each square -- printed out with some of the squares in a green, almost teal color. The texture was missing from one green square and one purple square that were right next to each other while the remainder had preserved the texture.
I did a diagnostic print and magenta was hardly printing. I fixed that by holding down the OK, Cancel, Color and B/W buttons all at once while powering off the machine, then powering it on again normally. This sends the printer into a 5 or 6 minutes cleaning cycle of some kind. Magenta then printed out normally on the diagnostic sheet. I went to the calibration menu and not one of either of the squares printed normally after restoring factory defaults. Instead, all the squares in the big rectangle printed a shade of light teal while the ones in the bottom square printed out blue shades. Therefore, there was no way to enter any of the letter/number combinations.
I figured it needed servicing, but the Service Locator phone numbers are all redirecting to me to the same, constantly busy, phone number.
Can anyone give me detailed directions on how to correct this problem?
Many thanks!

The printheads on the Photosmart 3210 are not removable.  From the description of your issue it would appear you may have an issue with the ink tubing that connects the ink supplies to the printhead.  In that case your printer would require service.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    I hope this approach does the trick.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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