Help with 5.5 on the Cloud and on an iMac desktop

I work with another person on the layout of a magazine using InDesign. We're 1,000 miles appart. For the last two years we've been shuttling the layout back and fort successfully. We both had/have 5.5. He recently bought a new mac and signed up for the Cloud. I sent him my file, he made changes and sent it back to me. I cannot open it. I get a CANNOT OPEN FILE message box with a long list of plug-ins that I need. Now were in trouble with a deadline 10 days away. He can open my 5.5 files, but I can't open his. I'm very happy with InDesign on my desktop and have no interest in moving to the Cloud.

If you have to work with someone in the cloud you have to work at least with CS6 and ask him to work with CS6 which is able to get from the cloud and which is available to get as buy version.
If he insist to work with CC (a lot of reasons are given) you have to go to the cloud too.
The exchange of InDesign files as IDML is not very recommandable as there a lot of changes in the layout after converting and opening in the other version.
Yes, InDesign is opening an older version's file but not a newer version's file and that is the problem you are running in.

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Someone please help me! I live in Turkey and bought my iMac desktop in February. The dealer kept the recovery discs and won't send them. My screen freezes seconds after opening and I can't figure out how to repair it myself. Please help!

I was deleting photos when the screen froze and I had to shut down the computer manually. Now after the first minute of being turned on the screen freezes and the mouse arrow goes into that rainbow whirling disc and won't stop no matter how long I let it go. My keyboard is Turkish. My keys are not marked the same as an English one is, further complicating resolving the problem.
The dealer I bought it from doesn't speak English and wants to charge me for repairs. I refuse to pack the computer up and ship it UPS out of town for a repair I can do plus pay for shipping.
When I received my computer I was only given the manual and no system restore discs for situations such as this. I asked where they were and was told there were none.
I suspect this is a tactic to make money on bogus tech repairs off their customers. To purchase new discs, if I can find them, can cost from $30-$40 - the dealer more than likely is re-selling the discs at 100% profit. This is Cizgili Apple Store in Adana, Turkey. I wish to report them. It is a national company too. I don't have a receipt handy, but have an emailed receipt. I can't get my computer's number to get further assistance on the Apple website withput it.
I was a dedicated Windows customer until I started doing desk top publishing. I'm fighting the urge not to regret buying this computer.

1-800-676-2775 apple support tech support 1 800 275 2273
If your computer is on one minute before it freezes, than you have one minute to secure your serial number.
click the apple----->click about this Mac ------> click on version----> until you see the serial number. You may have to do this a couple of times if it freezes before you have all the numbers. A camera might help.
Good Luck

I need help with saving all of the photos and videos on my iPhone.

When I access the screen that has Photos, Shared, and Albums and I click on Photos, there are more photos there than the phone is counting that
I have on my iPhone. How do I save all those photos or put them onto my computer? I have saved the photos it will let me but I cannot access the photos from more than 2 years ago. Also my phone says I have 43 videos but only 10 save.
Also, when I upgrade and switch to a newer iPhone, will I see all those photos from the whole history of my phone, will I see all 43 videos, and all my iMessages and SMSs?
Thank you.

Hi Sharon,
The best thing for you to do is 2 things.
When you purchase a new device(whether it be a iPhone, iPod or iPad)
1) Perform a full backup of your old device via iTunes. This will save contacts, calendars, photos, text messages, emails, apps in folders how you left them, music, videos, podcasts etc. Note it won't import your photos unless you tell it to.
1.1) When you get your new device it will ask whether to set up as a new device or from a backup, select from backup and your new phone will look and be exactly the same as your old one, same settings etc.
2)[optional] I personally like to backup my photos to iPhoto on my mac once a month. When it reaches the end of the library it asks whether to delete originals or not. If you hit no it doesn't change the photos on your device and you have a copy in your iTunes library. This is handy if you want to use photos from your phone on your mac.

Am in Europe (UK) with iPad. Comput er(Mac) at home. Bandought videos and iCloud storage, but still can not download all the videos. How can I get them to store in the cloud and come out a gain to my iPad? Need something to watch at night,etc. tx

Hi all. I. Bought videos from iTunes and also bought the lowest amount of extra iCloud storage. I assumed the videos could be stored in the cloud and called back automatically to the iPad when I needed them. They won't all download, Apple hasn't answered my call for help via e mail, and I don't know what to do. I deleted stuff from the iPad and got rid of some of the videos I'm not watching (hoping to maybe download them again later on).
I don't get how the Cloud works, and I don't really know which article to read for info. HELP?
thanks,
Isabella

Not all video is available for redownload.
Purchasing more icloud storage has nothing to do with itunes purchases.
Itunes purchases ( the ones that are made available for redownload) are automatically available in icloud. you do not have to purchase any icould storage for this.
You should not delete anything. you should always have a backup copy.
Movies are only available for redownload in the U.S:
Learn more about which content types are supported for iTunes in the Cloud by country, as well as where iTunes Match is available.

My iphone calendar stopped syncing with outlook 7 thru the cloud. I clicked on tools, trust center, add ins. icloud add in had been disabled. I tried to re enable it but was told that this could only be done by administrator. I am the admin. Help????

My iphone calendar stopped syncing with outlook 7 thru the cloud. I clicked on outlook tools, trust center, add ins. I noted that icloud add in had been disabled. I tried to re enable it but got a message that this change could only be done by administrator. I am the administrator. Help???? Any ideas?

I do not believe this. I have been going nuts trying everything as in prior posts, and this has been a problem for users at least since 2010. I had this problem a long time ago and didn't pay too much attention to it because it was my iPad, and I depended on my BB a a base calander to feed Outlook. I became very concerned within the past week when I switched my BB to iPhone 5s, and was carrying both because I still needed to carry the BB for new calander enteries to sync up to Outlook 2007.
I had followed http://support.apple.com/kb/HT1925 and delete the apple s/w and re-installed. But according to the previous post, it appears that the issue was in the data - which was not deleted during all these deinstalls nor overridden with the new installs.
I am a XP user, so my files are in documents and settings/(username) both application data and \local settings\application data, but I also have safari and quicktime installed as well and didn't want to just blow entire high level folders if I didn't have to.
So I followed http://support.apple.com/kb/HT1925 then purged several apple folders in my windows profile and this definitely blew apple computer\preferences away. What I did was a little clumbsy, and desperate, but it worked. I am finally back in business.
However, I would like to see someone fine tune this and determine if it was just the preferences folder that needed to be deleted so that iTunes needed to rebuild it, or if there were other filoes that were apparently corrupted away, just to get this to the minimum number of steps to fix the issue.
BUT THANKS - This has been the most HELPFUL thread to get me syncing agai!!!!

With my iPhone 5s, can I record long voice memo to the cloud and not worry about storage on phone?

With my iPhone 5s, can I record a long voice memo to the cloud and not worry about storage space on phone?

You can't add music to the cloud, whether it will show there for streaming and redownloading depends upon what country that you are in. If you are in a country where music is available in the cloud then you don't have to download the music from the store, if you turn Settings > iTunes & App Store > Music (under the 'show all' heading) 'on' then you should be able to stream purchased music in the Music app without downloading it - your phone will need to be online in order to stream, and if using 3G/4G then it will use some of your data allowance.
If you download an album or a track then it will be downloaded onto your phone. You can't upload music to the cloud from an iOS device. Whether music that you've bought shows for streaming depends upon what country that you are in and if the album or track remains in the store (unless you've subscribed to iTunes Match), and if you are connected to a network.

TS3694 good evening i have an problem with my iphone 4 the wif and network cant on now if i tray is showing iTunes i tray to reload the ios is showing an error -1 can you help me

good evening i have an problem with my iphone 4 the wif and network cant on now if i tray is showing iTunes i tray to reload the ios is showing an error -1 can you help me

No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine.

I attempted to update my iphone5 to 7.1.1 There was an error and now my phone is erased. I have attempted to restore from the cloud and it propogates the apple id with an old one, and will not allow me to restore from a the cloud

I attempted to update my iphone5 to 7.1.1 There was an error and now my phone is erased. I have attempted to restore from the cloud and it propogates the apple id with an old one, and will not allow me to restore from a the cloud

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also, do you remember what the error message said?

Can I do a duplicate search to delete on my ipod classic 120gb only? There are no duplicates on my itunes... I think these duplicates arose when I did a restore, and had to reload from the cloud, and my computer backup.... please help...

I have an ipod classic 120gb...
Somehow I have managed to get mutiple duplicates.....
I had a computer crash... and I restore several songs from the cloud, and from my computer backup from an external drive...
and also, from past purchases on itunes...... some songs I had loaded from my own cd collection....and songs had overlapped......
I knew I had duplicates before the crash and never took care of it.... but now of course there are more...
I have taken care of the duplicates in itunes, by deleting them one by one..... I made the mistake of checking boxes then highlighting and doing a mass delete... thinking it would only delete my check boxes.... and loss a lot of music... so had to restore backups again....
so.......
Ipod......... how do I delete duplicates from the ipod, without loosing music from my ipod... I have lost music that is still there I believe on the Ipod that is not on my itunes... but I am not sure...and I can not find a search duplicates in itunes for Ipod.... can anyone help me on this... is there a way to do it, without going through 8 days of music line by line??
Thank you

Restore the iPod and reload it from the library... Ah, but there might be media on the device that isn't in the library yes?
See Recover your iTunes library from your iPod or iOS device and a script called DeDuper which can help remove unwanted duplicates from iTunes if you end up needing to do a blanket recovery from the iPod. See this thread for background on DeDuper.
tt2

I used a usb turntable to import old vinyl records into iTunes. Then with the cloud and iTunes match I put them on another Mac. The songs come up in the music list but they are greyed out. How do I get them recognized.

I used a usb turntable to import old vinyl records into iTunes. Then with the cloud and iTunes match I put them on another Mac. The songs come up in the music list but they are greyed out. How do I get them recognized. The symbol states the songs were downloaded from iCloud. I would like to get them to play so that I can make a playlist, and burn a CD.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Hello guys i recently got my iphone 4G S and when i connect it on computer i cant see it in itunes i tryed everything with restarting device reinstalling the itunes and usb fixing but i cant still see it in itunes.On other computers i can see it help plz

Hello guys i recently got my iphone 4G S and when i connect it on computer i cant see it in itunes i tryed everything with restarting device reinstalling the itunes and usb fixing but i cant still see it in itunes.On other computers i can see it help plz

Verify Step 2 and 3 mentioned in the article.
http://support.apple.com/kb/TS1538

I've lost my mail, can't connect to the cloud, and can't backup. Help!

An error occurred while trying to save the icloud account is the message I get. I've lost my mail, can't connect to the cloud, and can't backup. Help!

This happened yesterday afternoon. My iPhone 5 and iMac are both working properly. When I go to settings, icloud, it takes much longer than usual to open and then I get the error message. I've tried rebooting but that didn't help.

I have an itouch, most songs i got off my cd's. i have a new laptop and want to put songs from itouch to laptop.I can only get the songs that i purchased onto the laptop? need help with how to get the rest from itouch to laptop please??

i have an itouch, most songs i got off my cd's. i have a new laptop and want to put songs from itouch to laptop.I can only get the songs that i purchased onto the laptop? need help with how to get the rest of the songs (from my cd's) from itouch to laptop please??

See this previous discussion:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

I missing photos after syncing with the new iTunes, are they in the cloud and can I get them back?

When I synced My Iphone4 with the new Itunes it erased all my photos. Are they in the cloud and if so, how do I recovery them?

Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
You cannot Delete from your Purchase history... But... you can Hide...
iTunes Store > http://support.apple.com/kb/HT4919
Note:
iCloud only Stores a Link to your Apps...

I just purchased an iPhone 5 and my phone has many duplicate contacts on it. I want to edit my contact list that's saved on the cloud and then replace the contacts on my phone with the edited list. I have spent hours but no success yet.

I just purchased an iPhone 5 and my phone has many duplicate contacts on it. I want to edit my contact list that's saved on the cloud and then replace the contacts on my phone with the edited list. I have spent hours but no success yet.

Okay
So when you edit in iCloud you are not seeing an update on your iphone?. I just did a test in iCloud.com and it changed my iPhone contact list in less than 1 second. So iCloud is functioning fine.
If you delete all the contacts on your iPhone and if you are properly synced they will all be wiped out on iCloud.....ugh! So let's not do that...
Your plan should be to make all the changes in iCloud and have them flow down to your iPhone. That sounds what you are trying to do anyway.
So. if you delete a contact in iCloud or edit a contact in iCloud then you are not seeing the changes on your iPhone?
If so then they are not properly synced..... but I wonder how you have any contacts in iCloud.
Let me know if you are seeing any changes, if mot then we can review the syncing set-up.
Cheers

Help with 5.5 on the Cloud and on an iMac desktop

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