Help with a black preview window?

I'm a bit of a novice, so please keep that in mind!
Whenever I'm attempting to edit videos I have an issue where the preview window shows images while paused, but when playing the preview window turns black. I can hear audio, and the timeline proceeds but I cannot see what I'm doing? Please help!
Cheers!
EDIT: this may help in regards to the Codec, if it doesn't please tell me how to find what you need!
" ShadowPlay encodes video using H.264 codec and outputs in MP4 format.
I do not have quicktime Installed, do I need it? Thanks!

1st, MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
2nd, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

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So i edit all the time, i'm using FCP 6.0.6 and i was editing some random stuff about an hour ago and all of a sudden my timeline preview window went black, I can hear the audio and i can see it in the left window but i can't see it in the window that really matters. I have reset my computer 2 times and reset the PRAM.
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!http://www.spotsbeforeyoureyes.com/CanvasSetToShowImage.jpg!
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Event Name:                        BlueScreen
  OS Version:                                         6.1.7600.2.0.0.256.1
  Locale ID:                                             10250
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  BCP1:                                                    FFFFF900C061C770
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Patrick
“Be kind whenever possible. It is always possible.” - Dalai Lama

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