Help With A Question Regarding Nokia 6300

Hi everyone,
Im usually quite good with mobiles in knowing what they do and dont accept kinda thing but ive found myself a little ticked off a Vodafone right now and im hoping one of you can answer my question please.
As soon as I had charged my phone up I contacted vodafone for the settings in order for me to browse the web on it. Once I had done that, I had a look for a ringtone I wanted, bought it, waited for the text and when it arrived I went to that link (from vodafone live) and attempted to download it. All I got was "download failed" twice.
The first time it happend, Vodafone refunded me and told me to wait at least 24 hours before attempted to buy it again which I did, I waited well over 24 hours.
I tried again and the same thing happened so I contacted them once more and just asked them to refund me once more and I just wont bother with it. They wouldnt, they told me to check if it is compatible or not....im nearly 99.9999% sure this phone takes realtones. Obviously I could be wrong and ill be embarrassed if it doesnt but could someone answer this and possibly explain why it might not be letting it download?
Ive had nokias before and the settings all seem to be in order, I deleted and moved some stuff to my memory card so im pretty sure there is enough memory.
Thanks a million.

check here in the "digital services" part http://europe.nokia.com/find-products/devices/nokia-6300/technical-specifications it says true tones. this is it.
it might be Vodafone's network problem that gives you the "download failed" message.
Greece Nokia X6 RM-559 v40.0.002

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