Help with ACR

I have the new Nikon D610 cametra and can not open my raw files in CS5.  Is there an update that works?

If you are talking about Camera Raw, the forum to post is here:
http://forums.adobe.com/community/cameraraw

Similar Messages

  • Help With ACR Presets

    Hi! I am trying to use some new ACR presets I purchased. These are the first presets I've ever used. I am working on a new Macbook Pro, and have loaded the .xmp files to library/application support/adobe/camera raw/settings. They are now showing up in ACR, but when I try to use them, I get this message "Unable to load the raw conversion settings.  The raw conversion settings file is invalid." Any help??

    I bought them from LilyBlue. I thought it would save a ton of time from having to open in Photoshop. I have CS5. Here's the specifications from the purchase.
    WHAT VERSION OF PHOTOSHOP DO I NEED FOR LILYBLUE ACTIONS? FOR LILYBLUE RAW PRESETS?
    most lilyblue actions have been developed for cs and above. lilyblue raw presets have been developed for acr (adobe camera raw) and adobe lightroom. both versions are included in your purchase. they work on both pc and mac.

  • .NEF files not opening with ACR in CS6

    I run CS6 on my iMac with OS 10.6.8 with the ACR 7.1 update downloaded and installed.  When browsing my Nikon D600 images in Bridge, thumbnails for my .NEF files load initially, but some immediately change to the stock .NEF icon.  None of my .NEF files open in PS and instead I get the popup telling me I need to get the latest version of ACR.  No ACR update appears under Help>Updates>Photoshop.  When I do all these same actions on my MacBook Air running CS6 with ACR 7.1 on OS 10.9.4, everything works fine, all thumbnails load properly in Bridge and all .NEF files open in ACR. 
    -Why does it work on my laptop setup and not my desktop? 
    -Is there a newer version of ACR than 7.1 or is it bundled in with the newer DNG updates?  I also installed DNG update 8.3 (the newest that my OS will support) and there was no change.
    Thanks

    You need at least ACR 7.3 for the D600. Adobe stopped providing downloads after 7.1. They want you to use Help > Updates.
    I'm not a Mac person, but I think OSX 10.6 might not support the latest (8.6) version of ACR. In which case, you could try this link:
    http://swupdl.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw7-7.0/8.3.52/setup.dmg

  • I cannot download updates to Photoshop Elements 9.  I get an error message that my serial number is not recognized or eligible.  Can you help with this?

    I cannot download updates to Photoshop Elements 9.  I get an error message that my serial number is not recognized or eligible.  Can you help with this?

    Hi,
    Which operating system are you running on?
    What updates are you trying to download?
    The last update was 9.0.3 - check by loading the editor and going to Help -> About Photoshop Elements
    The last supported Camera raw is ACR 6.5 - check by loading the editor and going to Help -> About Plug-ins -> Camera Raw
    Do you have a reason to update?
    Brian

  • Difference in TIFF and RAW import with ACR (how to fix)?

    I'm experimenting with a workflow, so whilst this may seem like an odd thing to want to make work, I have a geniune reason for doing what's described below:
    I have Canon CR2 RAW files from a 7D, Photoshop CS6 13.01 64bit, with ACR 7.1.0.354, running on Windows 7 64bit.
    1. I import a CR2 image via ACR, with no changes to any sliders; opening it as Adobe RGB (1998); 16bit
    2. I then save the image as a TIFF file, leaving "ICC Profile: Abode RGB (1998)" selected in the Color section of the file save dialog
    3. If I then close all files, and reopen the CR2 and TIFF image, they (as expected) appear to be identical
    4. After closing all files again, I then open the CR2 and make an exposure adjustment (e.g. -1.00)
    5. Using Bridge, I select the TIFF file, right click and select Open in Camera Raw. I make the same exposure adjustment as for the CR2
    6. Now, the adjusted CR2 and adjusted TIFF are different. A colour shift is noticable, and for a severe exposure change (i.e. +4.00) the shadow detail in the CR2 is a lot lighter
    Here are two cropped areas from the files (with a 4 stop push), showing some branch/leaf and grass detail respectively. The TIFF has a greener colour cast for the grass, but much darker shadows:
    TIFF
    RAW
    I appreciate that the CR2 is still a RAW file, and as such has the original Bayer pattern data, but is there any way I can make ACR adjustments to a TIFF (taken from a CR2) to behave in the same way as the original CR2?

    ssprengel, Jeff, JJMack - thanks for the constructive replies
    station_two - after your use of mildly aggressive language ("What seems to escape your grasp") in your first post, I had money that your subsequent response(s) would be on the lines of "I'm too busy to explain it to people like you". Thankyou for confirming my expectations (sometimes I wonder if some people engage in forum discussions for the sole purpose of trying to get themselves [and possibly others] riled)
    So... back to trying to find a construcive solution: If the algorthirms for the adjustments in ACR do operate directly on the Bayer data (before demosiacing to RGB per pixel) then operating on the TIFF (or any other demosaiced RGB data) will indeed be a non-starter. Without (probably unlikely) input from an Adobe developer however, we can't know for sure.
    > So RAW numbers after debayering to RGB are linear with numbers of photons within a particular color (R, G or B), while TIF numbers are assumed to be linear with human-vision sensitivity
    Understood (I'm familiar with gamma, camera sensor behaviour, exposing to the right etc). Ultimately though, it should be possible to produce an RGB file that is also linear (i.e. not adjusted for human vision) to then bring back into ACR. However, if that's simply not possible with ACR, then that's also a non-starter (and wouldn't help anyway if the adjustments operate on the Bayer data directly).
    I did look briefly into opening the RAW as a smart object, but sadly I didn't think that'd help. The goal I'm trying to achieve is an experimental idea to blend parts of images together from multiple exposures; but to achieve a single RAW file with that data as if it came from the camera (thus it could be brought into ACR to get the benefit of - from my point of view - the useful and intuitive adjustment sliders). Clearly that would require reverse engineering the particular RAW format for the camera being used (and each and every camera you'd want to support) - thus, it's not really practical.
    I'd hoped to be able to convert (without edits) the RAW images into TIFF (or some other lossless RGB container that I can read programmatically), do the blending to produce a single TIFF, and then bring that back into ACR.
    Whilst it's more convoluted, I suppose it might be possible to generate the unedited TIFF files purely for the purposes for getting data about the images, then using that to create a set of masks. Then, as Jeff suggests, perform adjustments to the RAW files in ACR, and use the masks to blend the imported (and now corrected) RAWs into one image. Not ideal, but perhaps worthy of more experimentation.

  • RAW DNG sequence / Edit Original with ACR within Premier

    I need to speak to a Adobe Premier expert. I have a RAW DNG sequence shot on my Canon 5d Mark 3 via Magic Lantern imported into my premier project now. I want to edit the DNG's image settings with ACR (adobe camera raw). So i right click on my DNG sequence / clip and go to Edit - Original . ACR pops up and i make my image modifications. I click ok but the DNG sequence doesnt change, its stays the same.
    Now i can do all this without trouble within After Effects, but it just adds another step to my workflow. When it should be working within Premier. Im still waiting to see if ACR will ever work directly within Premier.

    Maybe whoever answers your question can give me some insight. I imported my DNG sequences to After Effects, because Premier wouldn't import the DNG sequences,  and created a new comp for each of the shots I have. Later in Premier I imported all those AE comps. Now where would be the correct place to color correct and grade this? Straight in Premier? Or will I be loosing the flexibility of the DNGs? Should I do it instead in the AE comps? Or maybe it doesn't matter? Thanks for the help!

  • Help with Organizer

    I'm on a Mac.  I made a "Master Image File" on my hard drive.  I put folders of raw images into the "Master" folder.
    I have chosen to view by folders.  But - I see less than the total number of images in the folders.
    For example from one image folder: I get a message at the bottom that 11 are displayed and that 38 are not shown. Where are they and how do I see them????
    I tried to delete the folder and rebuild it from another hard drive -- now organizer keeps showing me the folder that I deleted.
    Why can I not just see the folders and the images that are in them?  If I open the folder on my hard drive - all the images are there.  Why cannot Organizer find and display them?
    Oh, how I miss Bridge.  I hate organizer!  it is a bunch of "cute tricks" for finding faces - and a link to sites to order prints.  It is not a real help to serious photographers and it just gets in the way.
    Please, please, please bring back Bridge to the Mac for PSE 9.

    >Organizer wasn't designed to perform this task.
    And that is my point.  Bridge does that. I want it back - or to find a substitute that I can recommend.  It worked great for PSE 8.0.  It also works great for PS CS5.  In my studio I have 30 TB of external storage - on 15 eSATA hard drives.  I have tens (maybe hundreds) of thousands of images organized by folders with customer/event plus date as the title. The files go back to 1998.  Bridge can display the contents of any drive or any folder on any drive. Spotlight (built into the Mac OS) can pull up any image number or a name on a folder or image - I don't need another program to do that. Each folder has sub folders with the RAW, TIFF and JPG versions of the images.
    In my classroom I use PSE to teach digital photography.  I want to concentrate on PSE - but my students and I spend way too much time trying to find images hidden away in Organizer. They buy books on PSE - and half of the book is devoted to Organizer.
    I advise my students to build a simple system of folders and download images into those folders - independent of a "photo" program.  Then, they can back up the whole master folder to a second drive (time machine does it automatically on a Mac).  My advice is to NOT give the download task to Organizer, or to iPhoto, or to any Program that came with the camera or the computer.  5 years from now all of them will have new computers and will be using a new photo program - I know for certain that, then, they will all be able to open images stored in simple folders.  Ever try to help someone open images with PSE that were stored away by an old iPhoto program on an old Mac?  Where are my images?
    I am about to give up.  I'll use PSE 9.0 for teaching - but I'll use the "open" function from PSE to go to the images.  If I want to demonstrate how to apply Adobe Camera Raw to a JPG image, I have to do that anyway.  I have not found a way to open a JPG image directly with ACR from organizer ----
    Do I dare say it again ????  I hate  Organizer.  Please sell me a version of Bridge for PSE 9.0.
    Why is that so hard ????????

  • Newbie need help with RAW

    OK I tried doing some research and the latest thing I found was February 2007. SO...
    I adopted my computer from my brother. Installed on the maching was Adobe CS...not CS2 or CS3. Recently I was givin the Nikon D40 as a gift and now I can not find out how to view the NEF files on my CS. I am sure that this issue has been completly beaten to death so please give me some slack because I am a little embarrased to ask, but I am also completely frustrated. I really dont want to have to upgrade to CS2 or CS3 because I dont want to spend money on software until I get familiar with the program and think it is worth it. Any help would be great.
    Thank you.

    The D40 came out long after Photoshop CS was no longer supported or updated by Adobe. If you don't have plans to upgrade your Photoshop, the best thing to do is download the latest version of the DNG converter. It is packaged with ACR, and the current version is 4.1. You can use the DNG converter to create Digital Negative copies of your raw images, and those can be opened with Photoshop CS as long as you have ACR (Adobe Camera Raw) 2.4 installed. Go to Help/About Plug-Ins and click on Camera Raw. If that screen indicates that your version is older than 2.4, then go to the link at the top of the forum and download the update. Be sure to follow the installation instructions precisely.

  • Nikon D800 Definitely NOT Supported in ACR RC 6.7 or in Photoshop CS6 beta with ACR 7

    It's been my experience that I am unable to view RAW images shot by my new Nikon D800 with ACR 6.7 installed, or with Photoshop CS 6 beta which includes an ACR 7 plug-in. This is true whether I'm shooting in Live View or not.
    Anyone else having difficulty with RAW images shot by the Nikon D800?

    I use Nikon Transfer in conjunction with a card reader to transfer these files to my desktop, either Windows 7 Ultimate or Mac Lion, latest version.
    These NEF files are seen in Windows Explorer as thumbnail images, but do not open up in Photoshop or Bridge or Camera Raw. If I right-click on the Explorer thumbnail and request it to open with Photoshop 5.1, it produces the error messaqge: "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw."
    My Camera Raw version in "Help" "About Plug-ins" is 6.7.0.319 
    As I've said, the only time I've been able to open my NEF files in Camera Raw and Photoshop was when I used Nikon's Camera Control Pro 2(This software allows me to shoot my camera from software on a computer), in which, as the shots are exposed, they are automatically transferred to my laptop where Camera Control resides. That laptop runs Windows 7 Ultimate, 32-bit. The two desktops run 64-bit versions of Windows and Mac Lion, respectively.
    To add to the confusion, I downloaded a trial version of PhaseOne's CaptureOne which is described as updated to handle D800 NEFs, but no go for me.
    I just tried a shot with my Win 7 Desktop, which also has Camera Control Pro 2 on it, the files are automatically downloaded to my Users/My Pictures folder, and the NEF opens up in Camera Raw, and then in Photoshop when I request it. This works whether I shoot in "live View" or not.
    Any thoughts?

  • Photoshop is split-screening & freezing causing me to lose work? "Support" did not help with this.

    I have Photoshop CS5 and the problem started about a week ago.
    I opened an image, got 3/4s of the way through it, and the computer screen "split into two" and froze. Causing me to shut down my computer, entirely, and lose an hour and half's worth of work. I shut my computer down, completely and did a full system reboot, and tried again. This time I didn't even get a full step into editing before the same thing occured.
    Worried, I had contacted Apple Support because I thought it might have been something with the video card. After putting me through various tests, all of which turned up clean, Apple said it was something that showed it wasn't with Mac, it was with CS5 itself (or at least with Adobe's Photoshop application). They told me to try calling Adobe. However, they only have certain hours, so I tried chat support - which was hysterical, becuase they kept sending me over here to the forums. (Apple's support takes much better care of their customers, I've noticed, at least when it comes to full "chat support".) Anyways, I had given this computer a break for a day or two, completely shut off. Today, I turned it on, and the same thing happened. Opened a .Raw image, got it into the Photoshop main screen, got a step into editing, had the computer screen split again, and freeze.
    I would greatly appreciate anyone's help with this subject. I have been unable to work for about a week, which is completely devastating to someone who runs their own business. Advice, or thoughts?

    You say it only happens when you work on raw.  Is this only when you’re using the Camera Raw plug-in?  If you work on a small JPG in the ACR plug-in, does it happen? 
    Have you tried turning off the OpenGL acceleration in PS / Preferences / Performance as Mylenium suggested? 
    I would agree it sounds like a video hardware failure, due to it locking up your computer.   Do you have a way to photograph and share what the screen looks like when it is locked up?

  • Help with if statement in cursor and for loop to get output

    I have the following cursor and and want to use if else statement to get the output. The cursor is working fine. What i need help with is how to use and if else statement to only get the folderrsn that have not been updated in the last 30 days. If you look at the talbe below my select statement is showing folderrs 291631 was updated only 4 days ago and folderrsn 322160 was also updated 4 days ago.
    I do not want these two to appear in my result set. So i need to use if else so that my result only shows all folderrsn that havenot been updated in the last 30 days.
    Here is my cursor:
    /*Cursor for Email procedure. It is working Shows userid and the string
    You need to update these folders*/
    DECLARE
    a_user varchar2(200) := null;
    v_assigneduser varchar2(20);
    v_folderrsn varchar2(200);
    v_emailaddress varchar2(60);
    v_subject varchar2(200);
    Cursor c IS
    SELECT assigneduser, vu.emailaddress, f.folderrsn, trunc(f.indate) AS "IN DATE",
    MAX (trunc(fpa.attemptdate)) AS "LAST UPDATE",
    trunc(sysdate) - MAX (trunc(fpa.attemptdate)) AS "DAYS PAST"
    --MAX (TRUNC (fpa.attemptdate)) - TRUNC (f.indate) AS "NUMBER OF DAYS"
    FROM folder f, folderprocess fp, validuser vu, folderprocessattempt fpa
    WHERE f.foldertype = 'HJ'
    AND f.statuscode NOT IN (20, 40)
    AND f.folderrsn = fp.folderrsn
    AND fp.processrsn = fpa.processrsn
    AND vu.userid = fp.assigneduser
    AND vu.statuscode = 1
    GROUP BY assigneduser, vu.emailaddress, f.folderrsn, f.indate
    ORDER BY fp.assigneduser;
    BEGIN
    FOR c1 IN c LOOP
    IF (c1.assigneduser = v_assigneduser) THEN
    dbms_output.put_line(' ' || c1.folderrsn);
    else
    dbms_output.put(c1.assigneduser ||': ' || 'Overdue Folders:You need to update these folders: Folderrsn: '||c1.folderrsn);
    END IF;
    a_user := c1.assigneduser;
    v_assigneduser := c1.assigneduser;
    v_folderrsn := c1.folderrsn;
    v_emailaddress := c1.emailaddress;
    v_subject := 'Subject: Project for';
    END LOOP;
    END;
    The reason I have included the folowing table is that I want you to see the output from the select statement. that way you can help me do the if statement in the above cursor so that the result will look like this:
    emailaddress
    Subject: 'Project for ' || V_email || 'not updated in the last 30 days'
    v_folderrsn
    v_folderrsn
    etc
    [email protected]......
    Subject: 'Project for: ' Jim...'not updated in the last 30 days'
    284087
    292709
    [email protected].....
    Subject: 'Project for: ' Kim...'not updated in the last 30 days'
    185083
    190121
    190132
    190133
    190159
    190237
    284109
    286647
    294631
    322922
    [email protected]....
    Subject: 'Project for: Joe...'not updated in the last 30 days'
    183332
    183336
    [email protected]......
    Subject: 'Project for: Sam...'not updated in the last 30 days'
    183876
    183877
    183879
    183880
    183881
    183882
    183883
    183884
    183886
    183887
    183888
    This table is to shwo you the select statement output. I want to eliminnate the two days that that are less than 30 days since the last update in the last column.
    Assigneduser....Email.........Folderrsn...........indate.............maxattemptdate...days past since last update
    JIM.........      jim@ aol.com.... 284087.............     9/28/2006.......10/5/2006...........690
    JIM.........      jim@ aol.com.... 292709.............     3/20/2007.......3/28/2007............516
    KIM.........      kim@ aol.com.... 185083.............     8/31/2004.......2/9/2006.............     928
    KIM...........kim@ aol.com.... 190121.............     2/9/2006.........2/9/2006.............928
    KIM...........kim@ aol.com.... 190132.............     2/9/2006.........2/9/2006.............928
    KIM...........kim@ aol.com.... 190133.............     2/9/2006.........2/9/2006.............928
    KIM...........kim@ aol.com.... 190159.............     2/13/2006.......2/14/2006............923
    KIM...........kim@ aol.com.... 190237.............     2/23/2006.......2/23/2006............914
    KIM...........kim@ aol.com.... 284109.............     9/28/2006.......9/28/2006............697
    KIM...........kim@ aol.com.... 286647.............     11/7/2006.......12/5/2006............629
    KIM...........kim@ aol.com.... 294631.............     4/2/2007.........3/4/2008.............174
    KIM...........kim@ aol.com.... 322922.............     7/29/2008.......7/29/2008............27
    JOE...........joe@ aol.com.... 183332.............     1/28/2004.......4/23/2004............1585
    JOE...........joe@ aol.com.... 183336.............     1/28/2004.......3/9/2004.............1630
    SAM...........sam@ aol.com....183876.............3/5/2004.........3/8/2004.............1631
    SAM...........sam@ aol.com....183877.............3/5/2004.........3/8/2004.............1631
    SAM...........sam@ aol.com....183879.............3/5/2004.........3/8/2004.............1631
    SAM...........sam@ aol.com....183880.............3/5/2004.........3/8/2004.............1631
    SAM...........sam@ aol.com....183881.............3/5/2004.........3/8/2004.............1631
    SAM...........sam@ aol.com....183882.............3/5/2004.........3/8/2004.............1631
    SAM...........sam@ aol.com....183883.............3/5/2004.........3/8/2004.............1631
    SAM...........sam@ aol.com....183884.............3/5/2004.........3/8/2004............     1631
    SAM...........sam@ aol.com....183886.............3/5/2004.........3/8/2004............     1631
    SAM...........sam@ aol.com....183887.............3/5/2004.........3/8/2004............     1631
    SAM...........sam@ aol.com....183888.............3/5/2004.........3/8/2004............     1631
    PAT...........pat@ aol.com.....291630.............2/23/2007.......7/8/2008............     48
    PAT...........pat@ aol.com.....313990.............2/27/2008.......7/28/2008............28
    NED...........ned@ aol.com.....190681.............4/4/2006........8/10/2006............746
    NED...........ned@ aol.com......95467.............6/14/2006.......11/6/2006............658
    NED...........ned@ aol.com......286688.............11/8/2006.......10/3/2007............327
    NED...........ned@ aol.com.....291631.............2/23/2007.......8/21/2008............4
    NED...........ned@ aol.com.....292111.............3/7/2007.........2/26/2008............181
    NED...........ned@ aol.com.....292410.............3/15/2007.......7/22/2008............34
    NED...........ned@ aol.com.....299410.............6/27/2007.......2/27/2008............180
    NED...........ned@ aol.com.....303790.............9/19/2007.......9/19/2007............341
    NED...........ned@ aol.com.....304268.............9/24/2007.......3/3/2008............     175
    NED...........ned@ aol.com.....308228.............12/6/2007.......12/6/2007............263
    NED...........ned@ aol.com.....316689.............3/19/2008.......3/19/2008............159
    NED...........ned@ aol.com.....316789.............3/20/2008.......3/20/2008............158
    NED...........ned@ aol.com.....317528.............3/25/2008.......3/25/2008............153
    NED...........ned@ aol.com.....321476.............6/4/2008.........6/17/2008............69
    NED...........ned@ aol.com.....322160.............7/3/2008.........8/21/2008............4
    MOE...........moe@ aol.com.....184169.............4/5/2004.......12/5/2006............629
    [email protected]/27/2004.......3/8/2004............1631
    How do I incorporate a if else statement in the above cursor so the two days less than 30 days since last update are not returned. I do not want to send email if the project have been updated within the last 30 days.
    Edited by: user4653174 on Aug 25, 2008 2:40 PM

    analytical functions: http://download-west.oracle.com/docs/cd/B10501_01/server.920/a96540/functions2a.htm#81409
    CASE
    http://download.oracle.com/docs/cd/B10501_01/appdev.920/a96624/02_funds.htm#36899
    http://download.oracle.com/docs/cd/B10501_01/appdev.920/a96624/04_struc.htm#5997
    Incorporating either of these into your query should assist you in returning the desired results.

  • I need help with Sunbird Calendar, how can I transfer it from one computer to the other and to my iphone?

    I installed Sunbird in one computer and my calendar has all my infos, events, and task that i would like to see on another computer that i just downloaded Sunbird into. Also, is it possible I can access Sunbird on my iphone?
    Thank you in advance,

    Try the forum here - http://forums.mozillazine.org/viewforum.php?f=46 - for help with Sunbird, this forum is for Firefox support.

  • Hoping for some help with a very frustrating issue!   I have been syncing my iPhone 5s and Outlook 2007 calendar and contacts with iCloud on my PC running Vista. All was well until the events I entered on the phone were showing up in Outlook, but not

    Hoping for some help with a very frustrating issue!
    I have been syncing calendar and contacts on my iPhone 5 and Outlook 2007 using iCloud  2.1.3 (my PC is running Vista). All was well until the events I entered on the phone were showing up in Outlook, but not the other way around. I’ve tried the usual recommended steps: deselecting calendar and contacts in the iCloud control panel and then re-selecting, signing out of the panel and back in, and repairing the Outlook installation in control panel.  I even uninstalled iCloud on the PC and downloaded it again (same version). 
    The furthest I’ve gotten is step 2 (and once, step 3) of 7 while performing “Outlook Setup For iCloud.” At that point I get, “Your setup couldn’t be started because of an unexpected error.”  After the first attempt at all this, all my calendar events disappeared from Outlook, although they are still in iCloud calendar and on my phone.
    Sound familiar?  Any ideas on how to solve this iCloud/Outlook issue?  Thanks much in advance!

    Hoping for some help with a very frustrating issue!
    I have been syncing calendar and contacts on my iPhone 5 and Outlook 2007 using iCloud  2.1.3 (my PC is running Vista). All was well until the events I entered on the phone were showing up in Outlook, but not the other way around. I’ve tried the usual recommended steps: deselecting calendar and contacts in the iCloud control panel and then re-selecting, signing out of the panel and back in, and repairing the Outlook installation in control panel.  I even uninstalled iCloud on the PC and downloaded it again (same version). 
    The furthest I’ve gotten is step 2 (and once, step 3) of 7 while performing “Outlook Setup For iCloud.” At that point I get, “Your setup couldn’t be started because of an unexpected error.”  After the first attempt at all this, all my calendar events disappeared from Outlook, although they are still in iCloud calendar and on my phone.
    Sound familiar?  Any ideas on how to solve this iCloud/Outlook issue?  Thanks much in advance!

  • Help with HP Laser Printer 1200se

    HP Support Line,
    Really need your assistance.  I have tried both contacting HP by phone (told they no longer support our printer via phone help), the tech told me that I needed to contact HP by e-mail for assistance.   I then sent an e-mail for assistance and got that reply today, the reply is as follows  "Randall, unfortunately, HP does not offer support via e-mail for your product.  However many resources are available on the HP web site that may provide the answer to your inquiry.  Support is also available via telephone.  A list of technical support numbers can be round at the following URL........."  The phone numbers listed are the ones I called and the ones that told me I needed to contact the e-mail support for help.
    So here I am looking for your help with my issue.
    We just bought a new HP Pavillion Slimline Desk Top PC (as our 6 year old HP Pavillion PC died on us).  We have 2 HP printers, one (an all-in-one type printer, used maily for copying and printing color, when needed) is connected and it is working fine with the exception of the scanning option (not supported by Windows 7).  However we use our Laser Printer for all of our regular prining needs.  This is the HP LaserPrinter 1200se, which is about 6 years old but works really well.  For this printer we currently only have a parallel connection type cord and there is not a parallel port on the Slimline HP PC.  The printer also has the option to connedt a USB cable (we do not currently have this type of cable).
    We posed the following two questions:
    1.  Is the Laser Jet 1200se compatible with Windows 7?
    and if this is the case
    2.  Can we purchase either a) a USC connection cord (generic or do we need a printer specific cord)? or b) is there there a printer cable converter adapater to attach to our parallel cable to convert to a USB connection?
    We do not want to purchase the USB cable if Windows 7 will not accept the connection, or if doing this will harm the PC.
    We really would appreciate any assitance that you might give us.
    Thank you,
    Randy and Leslie Gibson

    Sorry, both cannot be enabled by design.  That said, devices on a network do not care how others are connected.  You can print from a wireless connection to a wired (Ethernet) printer and v/v.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Going to Australia and need help with Power converters

    Facts:
    US uses 110v on 60hz
    Australia 220v on 50hz
    Making sure I understood that correctly.  Devices I plan on bringing that will use power are PS3 Slim, MacBook Pro 2008 model, and WD 1TB External HDD.  My DS, and Cell are charging via USB to save trouble of other cables.
    Ideas I've had or thought of:
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    2.  Get power converters for all my devices.  But, not sure if my devices needs ways of lowering the voltage/increasing frequency or something to help with the adjustment.
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    godzillafan868 wrote:
    Facts:
    US uses 110v on 60hz
    Australia 220v on 50hz
    Making sure I understood that correctly.  Devices I plan on bringing that will use power are PS3 Slim, MacBook Pro 2008 model, and WD 1TB External HDD.  My DS, and Cell are charging via USB to save trouble of other cables.
    Ideas I've had or thought of:
    1.  Get a power converter for a US Powerstrip, and then plug in my US items into the strip and then the strip into an AUS Converter into Australian outlet.  Not sure if this fixes the voltage/frequency change.
    2.  Get power converters for all my devices.  But, not sure if my devices needs ways of lowering the voltage/increasing frequency or something to help with the adjustment.
    3.  Buy a universal powerstrip, which is extremely costly and I wouldn't be able to have here in time (I leave Thursday).  Unless Best Buy carrys one.  
    Check the specs on input voltage/frequency of your power supplies.
    Many laptop power supplies are "universal/global" and are specced something like 80-265 volts AC 50/60 Hz, but not all.  These will just need a connector adapter.
    Unsure about the PS3 Slim - if it isn't universal it could be difficult as you'll need a 110/220 transformer, one big enough (power-handling wise) for the PS3 will be very bulky.
    For the external WD HDD, if it doesn't have a universal supply, you're probably best off just finding a new wallwart for it that is capable of running on 220/50.
    *disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

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