Help with Adobe Elements

I find Adobe products troublesome. I attempted to use the cookie cutter tool and selected a shape (didn't matter which shape I chose). I pressed the green arrow and the shape disappears. I searched for a solution and no one has posted anything. Has this happened to anyone before? If so, can it be fixed? For me right now the product is useless.

Can you please review here http://helpx.adobe.com/photoshop-elements/using/cropping.html#use_the_cookie_cutter_tool and check if all the steps are done fine? Also just try in new file say go to File->New->Blank File and use on it.
Thanks,
Garry

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    From: Bill Hunt <[email protected]>
    To: Tommy Midyette <[email protected]>
    Date: 6/3/2010 10:01:24 AM
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    >
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    Subject: Barbara Brundage, can you help with PS Elements 11 and Epson R2000 printer issue?
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  • Help with Adobe.premiere.elements12. Please It would appear under the organizer tab that the photos are organised in the lowest folder in the folder structure within Windows Explorer.  How can I use the Windows Explorer structure to organise the photos wi

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         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5678022#5678022
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5678022#5678022
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