Help with AE and USB HD setup

Not even sure where to begin. I guess I'm so frustrated with this whole setup.
I went out and purchased a Airport Extreme 802.11n and a G-Tech 250GB USB 2.0 hard drive with the hope of creating a shared network drive for myself (MBP 15") and my wife Dell laptop (Win XP). I can get the AE setup for both of us to the internet without any problems. The issue is with the USB HD. Supposedly, I should just be able to connect the HD to the AE and have my MBP see it and mount it. A USB HD icon does not show up on my desktop, even when I run Airport Disk Utility. I was on the phone with the Apple Level 1 tech without success. He suggested I contact the Level 2 guys in the AM (thanks ). When I connect the HD directly to my computer, it mounts without any problems. Anybody have any thoughts of what I'm doing wrong? I can only imagine trying to set this for my wife's Windows PC later. Ugh!
Michael
Macbook Pro 15.4"   Mac OS X (10.4.9)  

The following was taken from the Airport Utility's Help.
Connecting a USB hard disk to your base station
If your base station supports it, you can connect a USB hard disk to the USB port on your base station and computers on your network (both wired and wireless) can connect to it to access, share, and store files and data.
Plug the hard disk into the USB port on the back of the base station. If you connect a USB hub to the base station, you can connect multiple hard disks to it, and access them from the wireless network.
Format the hard disk using your computer. On a Macintosh, format the hard disk using Mac OS Extended. On a Computer using Windows XP, use FAT32. AirPort Utility does not support formatting disks.
Open AirPort Utility, select your base station, and then choose Manual Setup from the Base Station menu. Enter the base station password if necessary. Click Disks in the toolbar.
You can set access privileges for the hard disk, and give it a workgroup name on the File Sharing pane.
AirPort Utility is located in the Utilities folder in the Applications folder on a Mac, and in Start > All Programs > AirPort on a computer using Windows.
Setting up user accounts on your AirPort Base Station
You can set up accounts for users of your wireless network to control how a user shares USB hard disks connected to your base station.
To set up a user account:
1. Open AirPort Utility, located in the Utilities folder in the Applications folder on a computer using Mac OS X, and in Start > All Programs > AirPort on a computer using Windows.
2. Select your base station, and then choose Manual Setup from the Base Station menu. Enter the base station password if necessary.
3. Click Disks in the toolbar, and then File Sharing.
4. Choose "With accounts" from the Secure Shared Disks pop-up menu, and then click Configure Accounts.
5. Click Add , enter the user name, and then give the user a password.
6. Choose Read and Write, Read Only, or Not Allowed from the File Sharing Access pop-up menu, depending the access privileges you want to assign for this user.
Sharing a USB hard disk on your network
If your base station supports it, you can connect a USB hard disk to the USB port on your base station and computers on your network (both wired and wireless) can connect to it to access, share, and store files and data.
Plug the hard disk into the USB port on the back of the base station. Open AirPort Utility, select your base station, and then choose Manual Setup from the Base Station menu. Enter the base station password if necessary. Click Disks in the toolbar.
AirPort Utility is located in the Utilities folder in the Applications folder on a Mac, and in Start > All Programs > AirPort on a computer using Windows.
To set up disk sharing:
1. Click File Sharing.
2. Choose "With a disk password," or "With base station password" if you want to secure the shared disk with a password, or choose "With accounts" if you want to secure the disk using accounts.
3. If you choose to use accounts, click Configure Accounts, click the Add button, and then enter a name and password for each user that will access the disk.
4. Choose "Not allowed," Read only," or "Read and write" to assign guest access to the disk.
5. Select the "Share disks over Ethernet WAN port" checkbox if you want to provide remote access to the disk over the WAN port.
If you connect a USB hub to the base station, you can connect multiple hard disks to it, and access them from the wireless network.

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