Help with an iTunes card

My daughters friend had created an iTunes account to use her gift card that she received. Now she hasn't use her account or card in a while and now has forgotten what it was. While trying to help her out by creating a new account and using the itunes card it read invalid. What can she do, that will allow her to use the remaining money on the card?

Ah, not a good idea posting that serial number here!
Go onto Apple - Support - iTunes
Click "iTunes Cards and Codes", then on the email link
On the next screen, one of the options is "My code is scratched off or unreadable"

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