Help with apple support
Hello everyone,
first of all sorry about my English, but i think it doesn't exist a Community of Apple in other lenguages like Spanish.
i have opened a case in the Spanish Apple Suport since November 20th becouse of a problem with the configuration of the Keychain. It's imposible configure it on my iPhone 6 with iOS 8.1.2.
A mounth later they have not a solution.
Could someone be so kind to tell me What can i do????
Can i ask for my money?? for other iPhone?? for the solution (it will be the best option, i like iPhone but i don have a service i paid for it)????
Thank you very much for yours answers and another time, sorry about my English.
Thanks for your fast answer Templeton Peck.
When i tried to configure it whit my Security Code iphone shows me an alert telling me "No se ha podido configurar el Llavero. Intentelo más tarde" (something like "the keychain can not be configured. Try it later").
Witn iOS 8.1 the Keychain works sucesfully. When i updated to iOS 8.1.1 it started that error.
i tried to restore from new twice. it doesn't work.
My spanish apple suport tell me the case is in the engineering department in the States. But that was one month ago...
if you needd for information just ask for it!!!
Thank you very much
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See this Apple article and see if you missed anything...
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Problem with apple support , help me plz !! don't remove my thread plzz
hello all first of all please accept my apologies for my bad english language .I'm an American who lived outside of America since childhood. i hope you understand me . i am one of the apple fans that many times i contact with apple support team for solving my itunes problems, some of supports were great But on other side there are many employee in the apple company that they just give us some PREPARED answers without thinking about what i ask them !
i want to report my problem here to get rid of those useless persons and ofcourse those weak answers in the apple company. before of explaining my problem , let me tell you a short thread:
some months ago i bought one microsoft XBOX live CODE to charge my LIVE account , i bought that from a retail store at France. Code was redeemed before i buy that , that was obvious that seller had decide to scam me with a used voucher ! and he did not accept my words and he just needed proof. so i go to microsoft.com on support section then i start talking with online chat support
please help me to solve my problem , please tell me that how i can report some one on apple?
<Edited By Host>hi bleach i explain whole the story in the post 1 but the forum moderator removed that and this time he EDIT my thread.
i bought 3 iTunes code and i want to know the date and time of redeeming, this issue happened to me manytimes in the past and each time apple support answered me with the time of redeeming of the code.
but some times some persons in apple support they don't help me and they don't give me date and time of redeeming ! and they just give me some prepaid and Irrelevant answers.
all i want to say is that many persons in apple are useless really, and we have report their weak support.
yes you are right we are all users but what we have to do when a bad person support us on the apple ?
yourself just send me a link for this matter :www.apple.com/support/contact
what i have to do on that link ?
where i have put my complaint ??
hey peoples , many support persons in apple have no any Creativity to solve our porblems . what we have to do againts of them ??
many times apple support employees tell us "I do understand how important it must be for you to know the details, but I do apologize as I won't be able to provide any more details regarding your concern."
is it giving the date and time of redeeming so hard? Why he/she can't give me more details regarding my concern BUT others can do ?? -
qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?
For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening. -
Hey, im facing a problem while im using the purchesing , its showing me that: contact with apple support itunes???? Please help
Use the link below to contact iTunes support.
http://www.apple.com/emea/support/itunes/contact.html -
I have been unable to redeem my itune gift card. Is there someway inwhich to communicate with apple support verbally and not online?
I'm not aware of any phone support for iTunes, only via email. Did you try this page : http://www.apple.com/support/itunes/contact/ then click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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i cannot mirror from ipad or ipad air to a samsung smart tv via appletv.Any ideas please?
I have tried with an Ipad Air and Ipad using Op System 8.0.2 to mirror their contents to the screen of my Samsung Flat Screen Flat TV via the latest make of Appletv.I have spent over 2 hours going through all settings etc with Apple Customer Service Live Chat.They cannot find or replicate the problem and says it is all working fine.My TV screen displays, when i go into mirroring, "ready for connection - on your device launch Allshare Cast".Nothing happens although i have agreed with Apple Support that all settings are on and are correct.Can anyone help please, as Apple Support cannot?
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How do I review a conversation that I had with Apple Support Chat?
Hello. Today I used Apple's Support Chat to clear up some confusion that I had. The staff member I chatted with was extremely helpful and walked me through the steps needed to address my problem. After the chat ended, I was directed to a survey of my experience (which I filled out). I was told that I would be sent a transcript of the chat, but have not yet received one. How long does this usually take?
The staff member provided useful links in the chat, and I was hoping to review it so that I can follow the links to the products I need. Is there a way to look up old chats or request a transcript? I have the case serial number, but when I look it up it does not display the conversation that I had. I thought that after I filled out the survey that it would bring me back to the conversation to look over, but it did not. I created a Support Profile hoping to find the transcript but had no luck. Now I am not sure what to do because I cannot recall all of the steps that were suggested.
Please help! Thank you in advance.
Jocelyn.Hello K Shaffer,
Thank you for posting a reply. I followed your advice and began a new chat with Apple Support, even though it was a bit time consuming. The staff member I spoke with was able to review my old chat and gave me the information I needed from it. She also e-mailed me the transcript of our chat, which the first person I talked to did not do. She said that one can request previous chat transcripts by going here,
http://www.apple.com/privacy/contact/
selecting "privacy issues," and filling out the form. It would probably be faster to chat online with Apple Support like I did, but this is just another way to receive a transcript if you were not e-mailed one or accidentally deleted it.
Thank you for your help!
Jocelyn. -
Recently, I installed Yosemite on my MacBook Air. After that I had no sound. Not even the start up chime. In Sound preferences there are no input devices and no output devices. I have had three meetings with Apple support with no results. Can anyone help? This seems to be a regular problem.
Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
computer and after the chime press and hold down the OPTION key until the boot manager
screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
I am not happy with apple support
MacBook Pro (13-inch Early 2011)
Serial number C0*******H2H
I bought apple MacBook pro 2011, One night I put my MacBook on standby mode when I wake up in morning it's power is off, not starting at all I tried all the things but still it is not working.
But I thought apple can help me to solve this issue as I spent lot of money for this product and also buy 3 years protection plan in advance to make sure if I got any issue then it will be taken care of by apple.
When I go to service station they told me your unit is tempered and we are not sure you cover in apple warranty or not, I am totally surprised, yes I try to change my Hard disk and RAM as I want to use SSD and more RAM, but I did the same thing with my other laptops as well but nobody told me your unit is tempered.
I try to explain this to service station but they speak in very rude way and told me unit cannot be covered in warranty.
After a long discussion they are agree to talk with apple but within two days they reply same thing, I feel like cheated as when I bought mac book they told me just buy this protection plan and forget everything.
Me and my company using a lot of apple products and we believe in Apple support that’s why we spent a lot of money on apple products but now I have to think again and reconsider my decision as other companies giving us a very good offer.
I am also thinking to return back my all apple products and recommend to my company not to buy anything from apple in future, because now apple is not an extra ordinary company.
I am very sorry to say that now it is not important for me, you repair or replace my unit, because I do not know I can believe on apple product or not.
Regards,
Nitin Sharma
(Business Manager IT)
<Personal Information Edited By Host>Yes I also think replacing RAM and hard disk not void the warranty, but I got this reply from service station they do not want to share anything they talk with apple support, we told him At least give us proper reason but they repeated same thing again and again, if you cannot give solution then you must tell reason to customer.
And one most important thing why I should by Apple protection plan as it is not covering this very simple problem, I think it is totally wastage of money, Other companies service center and support is more reliable then apple. When I ask them OK it is not cover in Warranty could you tell me how much repair cost, they told me it is about 1000 $, by the same you can bought a new Macbook, that means only one part cost is equal to new mac then all other things in Macbook is free ?
And you told me you know only one side story, Yes it’s true but I think Apple is not audit their service stations, they never check Is service station people helping the customer or irritating the customer.
<Edited By Host> -
I am Eileen. I'm from Perú.
I'm really concerned.
My iPad doesn't work since 2 months ago. And I can't do anything. In the Istore (where I bought my iPad, 1 year and 5 months ago) said that they couldn't repair it, and I must to go to USA to fix it.
So I'm trying to contact with apple support but it's impossible.
I hope you can contact me, and it would be better if someone who speaks spanish contact me.
Thanks.You may have to try and contact the authorized Apple support in Mexico or Brazil:
Latin America and the Caribbean
Brazil
0800-761-0880
Mexico
001-866-676-5682
iPhone:
001-800-692-7753
The 800-numbers to contact Apple (US) we see at the main Apple Store (US) are not
able to be used out-of-country; some listed in the Contact Apple are main numbers
though and one could pay the toll-charges to try ones luck...
•Apple - How to Contact Us:
http://www.apple.com/contact/
https://locate.apple.com/country
Find an Apple Authorized Service Provider?
Contact Apple for support and service
Sadly, most responding people here are just product owners and users; we do not represent
Apple, its policies, or other aspects of the business. As volunteers of our time, we, from our
places of residence or other locations convenient to our free time, we donate time and some
ideas on common to not-so-common technical or other issues; with no expressed or implied
warranty that our advice has any binding effect on anyone, and Apple is their own boss.
Often advice here cites Apple support articles that are published; some times persons with
experience unique that worked for them in certain circumstances, is shared. Other times
one may see a few wild guesses in attempts to help people with product issues. And most
times, suggestions to 'visit some Authorized Apple Service Provider' are all one can say.
Hopefully you can find someone at the Mexico or Brazil location that can give you some help
in regard to repairs or other alternatives; or perhaps a US independent authorized service
provider could look into your product & repair it; after you contact one to see what they'd do.
PS: did you find anything using these?
https://locate.apple.com/pe/es/
http://consultants.apple.com/locator-latin.php
Good luck & happy computing!
edited 2x -
After updating I can not get over 1000 songs from my library to play. I spent 2 hours with Apple support and he could not fix it. Anybody got any ideas?
While not exactly the same, I wonder if this would help? http://support.apple.com/kb/TS1967
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How do I reset my security questions? Following the "Managing My Apple ID" directions did not help!
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I need full support in learning all the apps available to use on my iPad and exactly how they work and when to use each of them.
Thank you,
CathyAlternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
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