Help with banded profile

Hi Guys,
So I have tried all the tests and step-by-step guides, and I cant get my internet speed back to normal. In the past week it has gradually slowed and now it is nearly at a stand still since saturday. Below is my router stats. My router is connected to the test socket and I have my laptop connected to the router via an ethernet cable. Looks like my noise margin is too high, so do I need to contact the BT mods to have this manually reset? Appreciate all the help guys, I need the internet connection to work from home and I am lost without it so I would prefer to get it sorted asap rather than wait for 3 days on connectivity before reaching out to the Mods!
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:18:35
Downstream:
2,112 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.5 dB / 20.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
18.3 dBm / 12.1 dBm
FEC Events (Down/Up):
32 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

http://speedtest.btwholesale.com/
using the above website my results were
Download speed 0.05mbps
Upload speed:    0.34
Ping Latency: 51
 Download speedachieved during the test was - 0.05 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.11 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps
Ill run the bt diagnostic speed test now and post results. Took a lot of attempts to get it to work last time. The acceptable range above is really low as I was used to approx 6mbps so I dont understand how it can be so low now :/

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    function(){return A.apply(null,[this].concat($A(arguments)))}
    thekrimsonchin wrote:
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    View Broadband Link Details
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    Protocol:
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    Upstream Rate:
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    Internet Connection Details
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    Username:
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    Primary Domain Name Server:
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    Solved!
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    and heres my speed test results
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    Thank you for your time,
    Craig 

    There's a pretty recent (last few months) Voice over Wlan design guide published (was published for the 9971 phones - but all great advice) and it recommends just about all the settings required for an off the shelf wireless voice network.
    http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/7_1_3/english/deployment/guide/9971dply.pdf

  • Infinity Banded Profile

    I am wanting to know if BT Infinity has banded profiles.  I ask as my downstream line rate has recently dropped since installing a Home Hub 5 and from high 40's down to 35, well 34999 downstream rate according to the modem.  What is odd is if I reset the modem it seems to sync back to 34999, coincidence or is something limiting the line rate.  It looks like interleaving has also enabled as the attainable rate has dropped from 50+ to 45.   I remember before getting infinity with a previous supplier that after a line fault the profile got stuck somehow and a handed profile was applied which somehow limited what it could connect above.
    I cannot help but think the line speed drop is as a result of using the home hub 5 but could be wrong, is there any easy way to see if I am on a banded profile, is this something that could be checked somewhere?
    Cheers

    I thought this may have been a modem problem so I have put back the BT Modem, so the HH5 is no longer using the inbuilt modem.  The details from the BT modem is showing the same download rate of 34999.
    Below are the stats from the BT modem:
    Max: Upstream rate = 9545 Kbps, Downstream rate = 45636 Kbps
    Bearer: 0, Upstream rate = 9357 Kbps, Downstream rate = 34999 Kbps
    Link Power State: L0
    Mode:   VDSL2 Annex B
    VDSL2 Profile:  Profile 17a
    TPS-TC:   PTM Mode(0x0)
    Trellis:  UN /DN
    Line Status:  No Defect
    Training Status: Showtime
      Down  Up
    SNR (dB):  7.4   6.1
    Attn(dB):  21.8   0.0
    Pwr(dBm):  13.6   6.8
       VDSL2 framing
       Bearer 0
    MSGc:  18  28
    B:  47  238
    M:  1  1
    T:  61  33
    R:  16  16
    S:  0.0436  0.8124
    L:  11736  2511
    D:  1485  1
    I:  64  255
    N:  64  255

  • 3072kbps Banded profile not lifting after 5 days.

    As the title sais, I'm stuck on a banded profile and it doesn't seem to be wanting to budge.
    I've been in sync now for 137 hours with no drops or disconnects.
    My speeds are usually up in the 3800-4200kbps range and I've never had a problem with line stability or disonnections that could have caused it prior to the banding taking place.
    My only guess is family members unplugging the router overnight when it's not being used, which I've stated over and over again too them that they shouldn't unplug it. but no one seems to listen 
    Not sure how the process goes on the forums nowadays but If there is a mod I can contact who's willing to unband my line manually (If possible) then I'd be extremely grateful, thanks.
    If you felt my post was informative and helpful then please click the star below my name/avatar.
    Cheers!

    Hi Welcome to the community forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.htm​l
    once you have posted the information asked for then the community members can help you more
    if using a hub 4 locate these lines located in the hub logs
    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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