HELP WITH BB CURVE 8520, BBM NOT WORKING PROPERLY

okay, so i have a bb curve 8520, and i am on o2, and have the bb bolt on £5 a month.. my bbm only lets me add some people successfully, and others, it just stays as pending, even tho whoever i have added has accepted me.. i have rang o2 and got nowhere with them.. ive sent service books again, and done register thing.. and still not working!! helpppppppp

Thank you!  What number is it? is it 150 one or do they have another number?? 

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